Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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8/10

Air Canada customer review

(Canada)

Toronto to Fort Lauderdale on October 27 with October 28 return. All flights on time. Aircraft clean and attendants do their job. Several water runs in addition to the usual beverage service. IFE quite decent. Not sure why Air Canada typically assigns a middle seat hoping to coerce you into buying an upgraded better seat. Seems a bit petty but despite the hoards of negative reviews I'm quite satisfied with Air Canada.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Canada customer review

(France)

I traveled in economy from Paris to Montreal in October 2014. The overall experience was not too bad but the main negative point is the very poor quality of the food onboard. It is impossible to eat what they serve. Better to take your own food if you travel with Air Canada.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Canada customer review

(Canada)

AC through its contract partner Sky Regional YUL-YTZ (RT DH4 service). Although the equipment is old and the seating is cramped the overall flight experience was good. Advance check-in eliminated the hassle of YUL check-in and aside from a change in gate at departure everything went smoothly. Changing my departure on the return was easily done at the airport by a pleasant agent. I used the MLL in YUL courtesy of my Elite status. Although the lounge was crowded I was surprised by the improved range of food available. The MLL agent was polite and smiling (in the past they have been grouchy). Significant improvement at the YUL MLL in the last year. The departure area at YTZ is shared with Porter and is run down shabby and crowded. Both flights were nearly on time despite weather conditions. This was my first use of AC at YTZ in many years as I have been a loyal client of Porter. I gave AC a try because of my displeasure with my past Porter flights specifically the deterioration in service and on time performance. AC is just as good if not better than Porter on this route and with my FF status the AC experience was superior overall. AC is excellent when there are no IROPS no baggage and it is a short haul flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(Canada)

I've flown AC before but luckily with folks that work with the airline thus a very favorable fare (tax only). Our most recent trip to Europe included a one-way flight from YVR to LAX for a 3-day layover for some fun in the sun. We asked to be moved up to an earlier flight as we were meeting some friends in LA so I contacted AC reservations three times and got three different stories. I decided to go to the airport the day off early and asked where I could change my flight. This is where the unfriendly cold staff interactions begin. When I asked where I could go to change my booking the lady proceeded to hold up a finger telling me to pause while she scrutinized carry on bag sizes for passengers then when she "had a moment" pointed in the general direction of a service desk and said "there!". A short walk and 10 minute wait in the line led me to another miserable lady who told me I should be in the international terminal since I'm flying to LA but in this case "she'd make an exception". I proceeded to ask her if there were two different operating companies for domestic versus US flights knowing the answer. The lady gave a short and concise "no" response and proceeded to tap away at her computer for minutes without looking up or saying a word. Her next words were to give me the outrageous "change fee" costs which I paid to get the ordeal over with. When I asked about the policy change she said didn't give any explanation other than "that's the way it is now." Inflight the staff were even worse. We flew on a "Rouge" flight which I guess is their budget full-staffed sub. Long story short the worst airline I've flown! From their front-end service staff to in-flight crew all around miserable people. I'm never flying with them again. Lets put it this way my wife and I were almost stuck in Europe during the Lufthansa strike and we feared having to travel on an Air Canada flight back home.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada customer review

(Canada)

Air Canada have either revamped or replaced their 777s and they are now 3x4x3. I was stuck with a large woman next to me a seat leg directly in front of where my feet needed to go and the leg had an entertainment control box on either side of it in effect requiring me to have no legs as there was nowhere to put my feet. If I had been a 6 foot+ man I would have been miserable. The new leather seats are harder than the old ones and are very uncomfortable. The screen can no longer be angled. The service was the one thing which has not changed it was as dreadful as it has always been. We will after 25 years of flying with AC be looking for a new carrier. The two 9 hour+ flights were pure misery.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

I was very disappointed with the airline. On my way to the airport I got a text saying my connecting flight was cancelled and they had to re-route us. I was to arrive at my destination at 0930 in the morning and didn't get there until 5 in the evening. I had a 2 hour wait in one airport and a 3 hour wait in another. This was not acceptable to me as I was travelling with my husband who is a dialysis patient and had meds with him that had to be kept cold also my 75 year old mother who has problems walking. Not once did we get an apology or even a food voucher to eat. Thankfully we were only travelling from Deer Lake to Toronto - usually a 2.5 hour flight but took us 11 hours. Very disappointed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(United States)

Our supposed 7 days in Ireland turned into 5 due to the inept staff at Air Canada. Connection was late and missed our direct flight to Dublin which was oversold for the next night - after 7 hours in Toronto the next day we then flew to Frankfurt for another 7 hour layover before finally reaching Dublin 2 days late. The Tampa-Toronto flight was held on the tarmac in Toronto 20 minutes as there was no gate crew and the flight attendants did not allow connecting passengers off the plane first then customs closed. Air Canada booking agents "forgot" to rebook my husband and I on the direct flight resulting in the Frankfurt layover - inept. Return - same issue missed our connection in Toronto to Tampa had to fly 4 hours later to Orlando at midnight and rent a car to drive home. Will never fly Air Canada again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Canada)

Avoid Air Canada AC875 and other flights to/from Europe if you are taller than 5' 9" and don't want to harm your knees and suffer from leg cramps after your flight. There is absolutely no space between your knees and the seat in front of you. When the person in front of you reclines you will get trapped in your seat. Worst of all the staff will treat you as the problem for being too tall. I know that I will never fly them again. Lufthansa and Air France offer much better alternatives. I have flown to Europe with these carriers and had more leg room with better meals as an added bonus.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada customer review

(Canada)

AC 1173 to Vancouver on October 12 and returned to Toronto on AC 152 October 19. It appears that AC flight attendants hate their job and are only too pleased to show this to the passengers. On the first flight one of the attendants was barely civil. Return flight a repeat performance with a different attendant. At boarding time I wondered why no attendant was welcoming passengers or being helpful at the rear of the plane where we were seated. An attendant was there alright seated in her position and doing absolutely nothing. During the flight she managed to serve the drinks before sitting down in the last row to read eat and watch a movie. Her colleague was somewhat more professional. I am wondering however what has happened to civility to say nothing of service. These people don't seem to understand that they are there for the passengers not the other way around. One sees nothing like it on the other major Canadian airline in Europe or in Asia where flight attendants still consider friendliness and service as part of their job. Appropriate training and supervision is definitely in order.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada customer review

(Denmark)

Checking in on our flight from Toronto to Copenhagen our pre-booked window seats had been taken by another reservation agent. Despite written confirmation stating our seat selection my travel companion and I had to sit three rows apart in seats D and F.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no