Air Canada

✅ Verified Review | On time departure and arrival from Sydney to Vancouver. Very professional service from a friendly crew. Seating 1-2-1, so the single seat by the window is great. Air Canada has upped its game. Food very good. Use NZ lounge in Sydney which was very crowded, but then again, so was the entire airport.

Air Canada has improved their service remarkably over the past few years, adding some fresh new faces to the cabin crew lineup. We took our seats in the emergency exit row, which gave us extra legroom. The flight was approximately four hours long from Toronto to Calgary, mostly turbulent so the seatbelt sign was on most of the time, but the pilot and cabin crew did their best to keep us comfortable with regular updates and advice on when to head to the washrooms. The flight attendants were very helpful and cheery. Other than that, fairly standard beverage and snack fare, nothing memorable but nothing too horrible either. In-flight entertainment was very updated and had a wide variety of movies and TV to watch.

Toronto to London Heathrow via Montreal. Normally am pleased with smooth travel experience with Air Canada. On Aug 25, however, I checked my suitcase in and boarded the aircraft, flew in to Montreal. Had a 2.5 hour wait time until the next flight. That flight boarded ok and we landed the next morning at Heathrow, and the 'adventure' began. My suitcase did not arrive. I very nearly missed my train at the mainline station I had to travel to because I had to report the missing bag to the agent, who took my details, provided me with an information sheet and file tracking number, and told me my bag was on the next flight. Couldn't seem to tell me why. After a few follow up calls without meaningful responses from the people at the number I was given to call, as well as from the courier, I also learned that the baggage department and the courier do not communicate to each other. That needs to change! Courier delivered my suitcase directly to me 3 days after my arrival. I got a bit of a runaround obtaining information on how best to proceed with submitting my receipts for reimbursement because the form wanted me to send to an address in the UK, but I reside in Canada. I was given instructions eventually and followed that with a letter plus documentation sent off to the baggage department in Dorval, Quebec. It is unacceptable to me that the airline (or whoever it was) should arbitrarily decide who's bag arrives with them and who's does not, especially when you are flying on their largest aircraft, and particularly failing to communicate this information to the passenger. I am not impressed, I am waiting for my reimbursement, and the days of me doing business with Air Canada are now seriously numbered. I understand they do this quite regularly but it is not acceptable. You leave your luggage in their hands and this is what they do? There is no explanation, no reason or excuse, and no apology could satisfy me on this one.

We were flying from Rome to Montreal with Air Canada on September 2 and it was one of the smoothest flights! Professional crew, very helpful and accommodating. There was a crying baby near us and a flight attendant actually took the baby in his arms and played with her to calm her down. The pilot kept the passengers informed as much as he could on what was going on (we had to wait for about an hour for the takeoff clearance which was not Air Canada's fault, the boarding was completed on time), he apologized for the temperature in the cabin while we were waiting for takeoff, suggested ways to keep it cool, he made informative announcements throughout the flight, and the best landing I've experienced in years. The food was ok, we were served gelato as a snack which was great. No problems with luggage. No problems with pre-booking of seats. Overall, a very positive experience, I don't think you can ask for much more on a long overseas flight in economy class.

✅ Verified Review | Quebec to Toronto via Montreal. Lined up at the gate checking desk for 20 minutes. When our turn came the guy told us that he did only luggage drop off and invited us to line up again at the counter next to his. Quite a few people ahead of us. Then a few minutes later while we were still lining up we saw him checking people without any boarding passes. Then the person that checked us in was not any friendlier. This happened at the Jean Lesage Airport which was surprising because the people in Quebec were just the nicest people and because as Air Canada frequent users we never had to deal with such unpleasant people.

São Paulo to Toronto with Air Canada. I connected to this flight from a domestic flight and was concerned about my bag not making it as the two airlines were not affiliated. Upon check in, the customer care provided to my concern was exceptional. I had two check in agents plus the AC Concierge tracking my bag which safely made it to the flight. I am a loyal AC flyer and in all of my travels over the years I have never experienced this level of attention and superior service. The ground crew was phenomenal and did their jobs with smiles and without a hint of frustration. On board, aside from the age of the aircraft and the worn-out interior, service, amenities, food and beverages were of high standards. I chose to sleep most of the flight and got a good 6-7 hours of shuteye. Flight left on time and arrived ahead of schedule. The work of the ground crew in GRU was the highlight of my travel experience and went a long way in renewing my trust in AC as a customer focused carrier.

Air Canada from Toronto to São Paulo. Check in using the premium/priority lane was quick and effortless. Visited the Maple Leaf Lounge briefly and must say AC is slipping in the lounge product it offers. On board the aircraft clearly showed its age with worn out interior, dim lighting, poor air quality and general appearance. Once airborne, the FA's came around and read out the menu to each passenger as they did not have any printed versions. I could not help but feel sorry for the FA who had to repeat the same script 23 times. The food was mediocre at best with quality well below a business class offering. The drinks selection however was decent. The IFE had a reasonable selection of new releases but the music selection remains obscure and totally irrelevant. I would like to know who actually appriciates AC's music selection. The service director did an admirable job interacting with passengers which gave the journey a personal touch. The seat was the usual pod style and less than comfortable in the flat position. The toilets looked grimy and in need of a thorough scrub. Flight left and arrived on time and although it was tagged as "priority" my bag came out very late during delivery. The experience was at best mediocre and well below what one would expect in business class.

✅ Verified Review | I flew Seoul to Vancouver on August 27th. I cannot say enough good about the service, professionalism and quality of business class product. Through the flight the crew were attentive to the comfort of the guests. The amenity bag, food and attitude was second to none. If there were to be one suggestion it would be to brighten the windows earlier prior to landing. I cannot comment on the IFE because I usually am more interested in watching the flight path and flight information.

Kamloops to Sydney via Vancouver with Air Canada. I have used Air Canada a lot for my business travel over a number of years, and I have always been satisfied with my experience. Recently, my partner and I planned a trip to Australia for the very first time. I have never flown Air Canada "internationally" before so I wasn't sure what to expect. We found our check in online to be very smooth and quick the night before. The first flight from YKA to YVR was smooth like always. The Air Canada employees at YKA are very helpful when it comes to dropping off your bag, and sending the luggage through to our final destination. Once we arrived at YVR (in the evening), we went through security and customs, and then had a nice dinner in the international side of YVR. Our flight from YVR to SYD was scheduled to leave at 11:40, and we left pretty much right on time. We were seated in "Premium Economy", and I was very satisfied with the seat comfort and our space. There are only 3 rows of seats for premium economy, which made the long flight comfortable, and less claustrophobic. The service was great, the food wasn't too bad, the entertainment was very good, and the cabin crew checked on us quite frequently throughout our flight. We arrived into SYD in the morning, feeling fairly fresh and rested from our flight. Overall, all 4 flights with Air Canada were very good. Everything was on schedule, and the staff that we interacted with were very helpful to us on our journey. If we go back to Australia again at some point, we will definitely take Air Canada again.

My wife and I recently took a trip to Montreal, Canada from Salt Lake City - USA, and we flew with Air Canada. Pretty much everything that could possibly go wrong with a travel experience happened. We were stuck on the aircraft for an hour after it had landed, and were certain to miss our connecting flight. Air Canada’s poor communication caused my wife and me to run across 8 terminals at LAX airport carrying our carry-ons and backpacks, to try to reach the connecting flight before it departed. The flight didn’t end up leaving for 2 more hours. During the 5-6 hour flight we were not once offered snacks. When we landed in Montreal our luggage was missing, and we were informed that it was still in LAX. We ended up having to come back to the airport later that night, wasting our vacation time and wasting money on gas and parking. The return flights home were even more of a nightmare. At our connecting flight in Toronto, we were denied access to the plane because Air Canada had overbooked. We had bought our tickets 2 months in advance, but that made no difference to them. The Air Canada representative was not sympathetic or helpful at all. We were put in a hotel for the night, as the next flight to Salt Lake wasn’t until the next morning, and we now had yet another 4 hour layover in Chicago on top of that. The 'compensation' isn't even close to cover our expenses, loss, and stress. When we finally landed in SLC, Air Canada had failed yet again to get our luggage to our destination. There was not even one Air Canada representative anywhere in the entire airport to help us or give us any amount of information. I had to call and wait a half hour on the phone before I got in touch with an Air Canada rep, who then informed me our luggage was still in Chicago. We ended up having to get it delivered to our home the next day.