Air Canada

✅ Trip Verified | Montreal to London. Simply Amazing! I was on the verge of missing my flight as the airport transfer service from city is very poor and runs with severe delays (I was not aware of this). The ground check in staff realizing this whisked me quickly through the check in lane (where there were huge queues). I managed to get onto the flight. The plane was clean and nice. A B777. Fairly new. IFE was quite decent. Upon my request the check in staff very happily gave me a nice window seat as well. Food was decent as well. Cabin staff very courteous and polite. Flight landed almost on time (just few mins of delay which doesn't really matter). Overall very happy flying with them.

✅ Trip Verified | Toronto to Charlotte. Flight was OK, but Air Canada's competence and caring stops there. I had a checked bag which they never sent to baggage claim. Since it was the last flight of the day (about 1 pm)--all Air Canada employees left the airport. I found that out after running from baggage carousel to baggage carousel and back and forth to the Air Canada desk and calling Air Canada customer service for two hours. They said they would contact the employees the next day and let me know what was up. Long story short--it took them 6 days to get my suitcase to me. I arrived on a Saturday but they didn't ship it out until Monday afternoon--and only because the flight was late and they were still there when the Fed Ex guy came. But it wasn't until Tuesday I knew it had beens ent--customer service knew nothing and I think just made things up. hey told me that the delivery guy didn't show up--and that the bag was going through a 48 hour security check--neither of which was true. And to top it all off--they didn't secure the shipping label properly--so the tag came off and was lost in transit. Did Air Canada customer service help? No--they had no tracking number--no information on the bag (which their website claimed was still missing) and no interest in contacting Fed Ex on my behalf. I had to track it down. I got my bag just in time to end my vacation and fly back home. I spent two to 3 hours everyday call Air Canada Charlotte, Air Canada customer service and Federal Express telling and retelling my story and tracking my bag down. Not a great vacation--and I had to wear the same couple of shirts and pairs of shorts I bought to tide me over for what I thought would be a couple of days without my clothes. Air Canada's compensation? My baggage fee back, payment for what little clothes and other items I had to buy--and a $100 voucher. Come on AIr Canada--in what world does compensation require that you pay more money to the entity compensating you in order to get anything in return?

✅ Trip Verified | Toronto to Munich. Great flight in international business (now known as AC Signature Class), which features the comfortable lie-flat beds. Cabin service crew was attentive, courteous, and prompt. The food service in Signature is noticeably better than domestic (narrow-body) business class. Airplane cleanliness was excellent, and the flight was generally very enjoyable.

✅ Trip Verified | Montreal to Dubai via Toronto. I almost missed the flight as they did not show the flight as boarding, nor late. The lady at the gate said often their flights do not indicate status. Very odd for a modern airport. Last time I came to Canada, I did miss a connection as the staff told everyone to go to the wrong customs clearance after a snow storm delay.

✅ Trip Verified | Montreal to Toronto. Disappointedwith the disorganization of this flight. Flight was delayed, and once landed had to wait 20 minutes in the aircraft at the airport. TAlso wi-fi wasnt working on this flight. Besides that, great pilots and professional cabin crew.

✅ Trip Verified | Yesterday my husband and I were all set to fly to Boston via Montreal. 5 minutes before boarding, they told us that I couldn't fly because I didn't have a Canadian visa. Since I have traveled many times before to countries without needing a visa for transit, this seemed quite peculiar. They told my husband that possibly he can travel alone and then they would find me a later flight via Toronto (which allowed no Canada visa). I agreed and resigned myself to staying the night in the airport overnight 'cause we live so far away (expensive to get there too). Then they said, "no seats available for tomorrow). Fast forward - we decided for my husband to leave without me. There was a wedding we were supposed to attend in Maine and I didn't want him to miss that. He flew and I went home late at night hoping I could carry my luggage back to our 3rd floor apartment. So my husband arrives in Boston and messages me that Montreal told him I didn't need a transit visa. Though the Air Canada ground crew were all very nice to us and apologetic, this could have been prevented if they were more thorough with their checking. It was our wedding anniversary and we had to be apart. Such a big disappointment and stress-inducer. Good thing my husband was calm even though he was so mad inside. But I hope this doesn't happen to anyone else. Please learn from this very sad experience of ours.

✅ Trip Verified | Toronto to Dallas. We fly Air Canada many times and use other airlines also but could Air Canada please start to clean up their aircraft inside. I looked up this time to where the air controls and lights are and was amazed how dirty it was on that panel. Come on Air Canada, clean up your act.

✅ Trip Verified | Paris to Newark via Montreal. The check-in process from Paris CDG went smoothly and the flight and service were operated by a courteous and efficient crew on the first leg of my flight (CDG>YUL). Following U.S. Customs & Border Control, there was a delay in flights into New York due to weather. After a small delay, our flight (AC885 @7:55pm) boarded anyway. Following another two delays of about an hour each on the tarmac, the captain announced air traffic control in New York was cancelling all flights for that evening. It was already 10pm, so there were no flights after the weather cleared up until the following morning. The cabin crew was very kind and helpful. They wanted us to get home as soon as possible, but since they couldn't do that were handing us bottles of water and pretzels during the delay and apologized as we de-planed. That said, everything following was a nightmare only exacerbated by the unhelpful staff at the check-in desk of Air Canada in Montreal. Because our plane was canceled due to weather, they handed us each a brochure detailing their policy on inclement weather. While they could not comp a hotel room, they said they would reschedule our flight for the following day. Because I booked through United, however, I was not receiving email notifications on the status of the new flight, and could not see details on the Air Canada website because I could not find the reservation number in the confirmation from United in my email. It was getting closer to midnight at this point and, understandably, the staff is on overtime and wants to go home as much as we did, but they were only grouping about to speak in French (which I understand and speak fluently) about the customers being difficult. I understand their hands were tied with the flight situation, but they were discouraging customers standing in line to rebook their flights with the booking staff because "everything would be processed automatically", but they did not even want to help me navigate the website to find my tracking information. Since my ticket was a United ticket, they figured I was last priority. Finally, in this time waiting, they just brought out a small cart of ginger ale and other sodas. I had to specifically ask one of the staff for water (which there should have been a stock of for situations like this). Overall I would say the international leg of my situation went smoothly, but I would avoid using this airline in the future for how little they seem to want to do about rebooking clients on missed flights. The internal staff seems overworked and tired.

✅ Trip Verified | Boston to Frankfurt via Montreal. This is my first time traveling internationally through Montreal. The flight from Boston to Montreal was a short affair on a CRJ100/200 type aircraft. The in cabin service and the flight itself (landing especially) were very commendable. Extremely friendly and efficient. The leg from Montreal to Frankfurt as in a newer 787-800. The flight was very relaxing and the service was efficient and friendly - but not exceptional. Food was good and the seat was very comfortable. The amenity kit however is getting smaller and less useful. Some bar items from the menu were not available and that was not expected.

✅ Trip Verified | Munich to Toronto in Economy Class. The flight was okay. The crew was not especially friendly, they did their service and their work. The seat was okay, but very thin and I think it had less legspace than other u.s. airlines. The first meal after take-off was okay in taste but in my opinion it was not enough. The second meal before landing was worse: it a tiny chicken wrap. Onboard entertainment was okay, no wifi. Air Canada serves free alcohol in economy class.