Air Canada

✅ Trip Verified | Toronto to San Francisco. The plane was 3 hrs late. I missed my connecting flight from San Francisco to Singapore which they rebooked and booked a hotel accommodation. I also missed my flight from Singapore to Manila on another airline. I raised this concern to Air Canada but they won't offer me anything because it's a different airline. Fine, but it won't happen if not because of Air Canada.

✅ Trip Verified | Boston to Toronto. There are several flights per day between Toronto and Boston. It's Saturday and I'm at Boston airport 3 hours early for my 12:20 flight. There's an AC flight at 10:20 am open. I ask at the AC counter if i can get a seat on this early flight. They say no way unless I pay an additional US$150. I refuse. I have no choice most of the time but to use this airline. Air Canada do not care about their loyal customers. Just think about how they will treat new ones. After this experience, I will go out of my way to choose any airline other than Air Canada.

Not Verified | Prince-George to Toronto. Thank you Air Canada for making my trip so memorable, I ran in to some problems when I booked my flight in October with another company (expedia) but flying with you, two days before my trip I was told there was no seat available for me on the April 30th (return date) so I called your company to see if they could help me, the young man mentioned that they're not suppose to do that, but after I explained to him what happened to me with the company I booked with and why I was taking the trip, he gladly helped me, to get that seat back for the 30th. I will be forever thankful for his help, because I see my beautiful daughter only once/year and way to go Air Canada thank you for your excellent service and free meals. See you again in June.

✅ Trip Verified | Montreal to Tokyo-Narita with one of it's most recent aircraft, the Boeing 787. The staff at the boarding gate was proactive by checking bigger carry-ons in order to have enough space on board to accomodate the passengers who had carry-ons that complied with the sizes. The boarding was effective and the flight left on time and arrived in advance. Initially I had a seat in Premium Economy but I got an unexpected upgrade to business class at the end of the boarding which made my flight more enjoyable. The crew and the service was good. Some flight attendants were awesome and funny. The business class seat was a lie flat bed which was amazing and comfortable. The inflight entertainment worked fine and had a good choice of recent movies from many countries. The return leg was from Shanghai and again it was in business class. The service was and crew was once again good. I ended up sleeping during most the flight. Overall Air Canada has a great business class product for the long haul flights.

✅ Trip Verified | Our flight was a replacement flight for a previous day canceled flight. We had a terrible day before after 7 hours back and forth in a plane in Calgary. Eventually canceled. Air Canada cannot be reached by phone. The agents in the airport could not help, because they say that you have to call. Eventually we were rebooked the following day. You would expect the saga stops but it does not. Air Canada agents seem immune to complaints about delays. Again 3 hours delay for no obvious reasonable reason. They say the airplane is here but it has to be towed from the hangar. Which they suppose to do prior and to be ready. I fly around four times a year. 50% of my flights with Air Canada were delayed beyond 30 minutes.

✅ Trip Verified | I had an excellent experience flying with Air Canada from Newark to Vancouver. Check In at the airport was well organized and I enjoyed spending several hours in the Air Canada lounge. The food and wine was excellent and I got a fair amount of work done and enjoyed doing some reading. The Boeng 787is a beautiful plane. The business class seating is generous and comfortable. I particularly like the large screen and the choices with AC's IFE. The staff were friendly and attentive. I enjoyed the food (chose the beef and enjoyed the smoked salmon), dessert and appreciated the choice in wines. I recognize one of the attendants from a flight to Mexico and we had several nice chats. Also, the Chief Flight Attendant took time to speak with the passengers in the cabin. I've decided to go for another trip to New York City. It's just wonderful to be able to fly there non-stop in a beautiful plane like the Boeing 787.

✅ Trip Verified | Shanghai to Toronto. I could not change my aisle seat where staff may ram the trolley into my knee. There was some equipment under the seat in front of me that took up leg space, and seemed to be falling apart. My dietary preferences were ignored.

✅ Trip Verified | Newark to Toronto with Air Canada. Absolutely terrible. The flight was only 1 hour but then it got delayed by 45 minutes. Because of that we missed our next flight by like 1 minute. The man that was at the front of the gate said, “It’s no ones fault that you’re late”. Excuse me, it is your fault. There were no other flights to my final destination so I had to wait till the next day.

✅ Trip Verified | Milan to Toronto, I and my wife filled the eTA at the airport as they recommended (the permit you need to travel through Canada). They checked in my wife and stopped me and said your approval has not arrived yet. I had the approval on my phone and in my email and I showed it to the agent there. She refused and made a phone call. They separated me and my wife and didn't allow me to board. I tried to contact them by phone and via customer service but they told me I have to buy another ticket for myself (which I ended up doing).

✅ Trip Verified | Flight delayed 4 times. Had connecting flights through Montreal and been stuck in the airport since 11 am. It’s now 6 pm and still getting notifications that the flight is delayed. Customer service sucks. No help at all. Was refused any compensation.