Air Astana

✅ Trip Verified | Saint-Petersburg to Astana, Astana to Almaty and from Almaty to Tbilisi. Food just perfect, chicken with baked potatoes, next flight potato dumplings with bacon, and the last one beef with pasta. Good amenity kit on international flights in economy class - useful brush, tooth paste, socks. First flight was on A320 with no personal screens, but I used KC TV app. Next flight about 1 hour and it was B757 with personal entertainment, and the last one was Embraer 190 also I was using KC TV. Cabin crew on the flight from Almaty to Tbilisi was unbelievable attentive. All flights on time, clean cabins.

✅ Trip Verified | Frankfurt to Bangkok via Astana / Almaty. Air Astana was way more than I expected. Check in was super easy and the cabin service is great. The food, drinks and entertainment make long flights easier. They took amazing care of me when flights changed but I had an important appointment and they moved things around for me to get me back in time. They also put me up in a great hotel where I was also able to go explore Kazahkstan for a day! I will definitely be looking for flights with them again.

✅ Trip Verified | I'm replying back on Air Astana's response which been posted on 18th September 2018 : Air Astana's response: Let us highlight that the transfer counter in Beijing is not just an Air Astana or Cathay Dragon transfer counter. It is a general airport transfer counter for all airlines, and all transfer passengers wait there for the counter to be opened at 6am. Based on the report from our colleagues in Beijing, on arrival you were met by our staff, who checked your baggage tag and passport. After the transfer counter opened, you were provided with boarding pass on time and continued with your flight to Hong Kong. I asked so many times Air Astana representatives to recheck exactly this details about operation hours of transit counter in Beijing, they weren't able to give me an answer. Based on the report - "your colleague in Beijing met me and provided the boarding pass"?! Nobody met me at the transfer zone, the lady from the immigration desk saw i was crying and offered me the help, she wrote on a piece of paper details of my flight based on my ticket on my phone, the boarding pass i got only at the gate, couple minutes before it closed! My baggage was founded by Cathay Dragon - yes, but when at the same day i called Air Astana representatives before my baggage been found and asked to check regarding my missing baggage, i got an answer over email only after 1 week. I have been a loyal customer of Air Astana over 11 years and instead of apologies, Air Astana representative try to look this case that it's my fault - its fault of Air Astana representatives. You cannot sell on your official website the tickets which have only 1H transit time, i believe you should recheck transit desks operating hours before you sell those connection flight or at least notify your clients about potential risk of missing the connecting flight, as flight arrive at 5AM transit desk open at 6AM next flight at 7AM. 2. I believe Air Astana representatives should have better knowledge about those details and when clients ask about transfer activities in the airport where will be connection flight, your rep. should be able to provide this info. I will not even bother to write all this post but its very affair that after 11 years using your airline I have been treated like this!

✅ Trip Verified | Delhi to Almaty. The aircraft was new and clean. Business Class passengers were greeted and escorted. The staff were attentive and courteous. Food on board was as good as airline food can be. We were a group of over hundred passengers that flew in over 3 days for a celebration and in spite of a some celebratory behavior, the crew were friendly and tolerant. One of the return flights had some technical issue and the aircraft had to be changed. We are looking forward to travel back again.

✅ Trip Verified | Delhi to Almaty. Great airline and service, no complaints. The staff was courteous and helpful. New planes, overall a solid experience, highly recommended.

✅ Trip Verified | Delhi to Moscow via Astana. The Check-in staff at Delhi airport were more suspicious towards Indian passengers. The staff was asking more questions than the immigration officers. The ground staff was managed by Air India. And the staff of the Air India is the worst, they were very rude and behaved unprofessionally. The in-flight entertainment looked like it was from the 90's. There was no personal inflight entertainment system on board. The plane looked the older fleet. Cabin Crew was quite friendly. But the food was the typical. I expected Kazakhstan cuisine on board. Beef was not served on Board. And now the Transit part. Astana airport was of good size and very well maintained. But the problem is that the airport doesn't provide drinking water to the departure and transfer passengers and people have no choice but to buy drinking water (1 euro for 500 ml). Wifi was not working, the login wasn't opening (neither in my laptop nor in my mobile phone). Astana to Moscow no complaints for this flight because everything was perfect. From food to the in-flight entertainment system. Returning, Moscow Sheremetyevo to Almaty in-flight service by the cabin crew was very good. Problem was that there was no personal inflight entertainment system. The Check-in staff at the Moscow Sheremetyevo was quite friendly and helpful. Almaty to Delhi flight was late due to transfer passengers. But it was not a problem because the duration was not much. The problem The cabin crew looked exhausted for no reason. The food served on the flight was only a light breakfast (omelette and a small piece of potato cutlet) which is not sufficient for a 2 hour+ flight. A complete meal should have been served. There was personal no in-flight entertainment system. Only a screen on top at a distant which was playing a movie in Russian/Kazakh. Almaty airport was quite Small but well maintained. The airport looked crowded because of the huge amount of passengers. And also no potable water for passengers. Only payable bottled water.

Not Verified | Flew Delhi to Almaty with Air Astana. Excellent service, the aircraft was well maintained and they exceed our expectations on ground too. Even though we had a technical glitch with the aircraft they were super fast to resolve it.

✅ Trip Verified | Hong Kong to Tbilisi via Almaty. A horrible and awful experience I ever met. Unprofessional ground crew and poor arrangement of delayed flight. I wont take Air Astana again and wont recommend.

✅ Trip Verified | Delhi to Almaty return. Our group was more than 20 passengers travelling to Almaty from Delhi on 10th Sept. We were very impressed with the in-flight service and the personal touch. One of the air hostesses also welcomed us both in Hindi and English. Our group’s return journey was on 17th September from Almaty to Delhi which was again very comfortable and the service was extremely good.

✅ Trip Verified | Bishkek to Kuala Lumpur via Almaty. Worst flight experience in 30 years! The flight was grounded unannounced by the pilot after a minor medical emergency of an elderly lady who had become unconscious in economy class and all +200 passengers were forced to evacuate at Turkmenistan airport and were left there for 15 hours with no water, no food and zero care, whilst the crew was relaxing and recovering in their hotel. The flight resumed after 15 hours with the same crew, whom I perceived as careless and unprofessional. For one unconscious lady passenger, more than 200 were left stranded. Needles to say we lost our connection flights (different airline) in Kuala Lumpur and were forced to pay. This was the first and last time I took Air Astana and so will be my associated, family and friends.