"Excellent economy flight"
Jan Schlimm (Germany)
Aircraft | B767 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Nursultan to Frankfurt |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
30th May 2019 : Air Astana response
Dear Jan Schlimm, Thank you for your high rating and positive review. We are very pleased to learn that your flight experience with us was up to the standards. Our crew is well known for being friendly, hospitable and ready to assist our passengers during the flight. Our meal and amenity kits are created with the thought of passengers comfort. Thank you for recognizing our efforts. We will be glad to welcome you again on board of our Airline. Regards, Nadima
"best option for the region"
C Gantin (Kazakhstan)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Almaty to Istanbul |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th March 2019 : Air Astana response
Dear C Gantin, We highly appreciate you taking time to share your positive feedback. Hope to see you on board another Air Astana flight soon. Best regards, Customer Relations Team
"impression is great"
D Galetov (Kazakhstan)
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Dubai to Almaty |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th May 2019 : Air Astana response
Dear D Galetov, Thank you for your feedback. We are glad to hear that you enjoyed your flight with Air Astana. Our fleet is modern and young; it consists of Boeing – 767, 757, Airbus 320 Neo, Airbus 321 Neo, Embraer E90. Currently fully flat-bed seats are available on our Boeing-767 that operates on international and domestic flights across our network. We hope you will be able to catch your next flight on our B767 to have even more comfortable journey. Regarding our in-flight entertainment system, it is indeed updating once in two months, but several sections like new and popular films are updating every month to provide more options for frequent travelers. We will be pleased to welcome you on another Air Astana flight very soon. Regards, Zhanna
"a very nice experience"
Kanat Skakov (Kazakhstan)
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Almaty to Astana |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
27th March 2019 : Air Astana response
Dear Kanat Skakov, Thank you for taking time to share your feedback. We strive to make the travel experience as comfortable as possible and we look forward to seeing you on board of our aircraft again soon. With regards Zhanna
"Consistency of ground service"
Erdal Seyhan (Kazakhstan)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Almaty to Astana |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
20th March 2019 : Air Astana response
Dear Erdal Seyhan, Thank you, we’re pleased to hear about your review. We look forward to welcoming you on board another Air Astana flight soon. Yours sincerely, Customer Relations Team
"nightmare in trying to confirm cancellations "
C Norton (United Kingdom)
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Heathrow to Astana |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"perfect meal each way"
Z Gray (Russian Federation)
Aircraft | Boeing 757 / A320 / E190 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Saint-Petersburg to Aktobe via Almaty |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
21st January 2019 : Air Astana response
Dear Z Gray, We would like to thank you for taking your time to share your feedback and warm words regarding the work of Air Astana employees and our service. We are sincerely glad that you were satisfied with the cuisine, as well as with the professionalism and goodwill of our staff. Your comments have been addressed to the leaders of the departments involved and will be used as a base for further improvement of our services. Please do not hesitate to email us at [email protected] if you have any further queries or comments, and our customer relations team will respond to you directly. We strive to make the travel experience as comfortable as possible and we look forward to seeing you on board of our aircraft again soon. With the best regards, Customer Relations team
"cabin crew are very professional"
1 reviews John White (Australia)
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Amsterdam to Atyrau |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
29th November 2018 : Air Astana response
Dear John, Thank you very much for your nice words. We appreciate your loyalty and are always happy to welcome you on board as our member of “Nomad Club” frequent flying program. We are glad to hear that you enjoy the flights, the quality of the on-board service and professionalism of our crew members. Being an awards-wining airline we are constantly striving to improve the quality of services both in the air and on the ground. Thank you for being with us and looking forward to seeing you on board soon. With the best regards,
"modern, well appointed planes"
4 reviews Mauricio Canosa (Brazil)
Aircraft | A320 / Boeing 767-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Tashkent to Hong Kong |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
7th November 2018 : Air Astana response
Dear Mauricio Canosa, We would like to thank for your warm words regarding the work of Air Astana employees and our service. We are pleased that you enjoyed your experience and we highly appreciate you taking your time to share you feedback. Your comments have been addressed to the leaders of the departments involved and will be used as a base for further improvement of our services. As you will be aware, the business class lounge in Almaty is not operated by Air Astana and is used by many of the airlines flying to Almaty as there is no other alternative. It is run by the airport operator. We do not think that the level of service and the catering provisions are satisfactory for our customers, so to date have only arranged access for convenience, whilst we continue discussions with the provider. Please accept our apologies for this. We are pleased that you enjoyed our lounge in Astana, the Shanyrak, which we do operate ourselves. We would like to thank you for taking the time to make this report which will assist us to continually enhance our customer service delivery. Please do not hesitate to email us at [email protected] if you have any further queries or comments, and our customer relations team will respond to you directly. With best regards,
"All flights on time"
German Zamorin (Russian Federation)
Aircraft | A320 / B757 / E190 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | St Petersburg to Tbilisi via Astana / Almaty |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th October 2018 : Air Astana response
Dear German Zamorin, On behalf of the entire Air Astana team, we want to thank you for flying with Air Astana and for sharing your most memorable experiences with us during your recent flights. We do everything possible to ensure that our customers feel comfortable and safe when flying with us. We hope to see you on board of our flight again soon.