Air Astana

✅ Trip Verified | We had booked and paid flight from ALA to TAS and back. Since it was a vacation trip we made decision to take a train to Tashkent instead of airplane to enjoy the desert scenery. On a way back at the airport of TAS while trying to checkin the flight TAS-ALA it was said to us that we cannot fly back because we didn't use the first segment of the flight and money cannot be returned as well. Employees at Air Astana office in Tashkent were rude and kept saying that this is our problem and we should learn about airline rules before. Luckily we had enough money to stay in Tashkent for 1 more night and book a train on a next day, but what if someone has an emergency case or simply have no enough money? Btw the price for the flight we were refused to join, 2hr before departure was about $300-350 per person for 1.5hr flight, so it's pricey.

✅ Trip Verified | I had have one of the best experiences with Air Astana because my April trip from Dubai to Ust-Kamenogorsk via Almaty and Astana and back included 6 flights and all were in time. Different types of aircrafts, such as B767 from DXB to ALA, Airbus 321 long range from ALA to NQZ Astana and Embraer E2 to UKK, all were clean and their condition was also good. Of course in this challenge A321Long range definitely wins because it was brand new. As for food everything was nice and wide choice of beverages is still available as before pandemic. And one more thing I took part in air Astana stop over holidays program for international travellers and my hosting in Almaty and Astana in hotels was very friendly. On international flights airline gives complimentary amenity kit even in economy class. I just have to mention that my screen of entertainment system on my way from Dubai to Almaty didn't work. That's why I took one point from my overall mark.

Not Verified | I fly this airline weekly for Almaty-Baku-Almaty and I have never ever had the flight on time. 40-60 minutes delay is routine for Air Astana. They have to reassess their attitude and schedule because those repetitive delays are not acceptable for what they call 4-star airline. The airline prices are not on level of service they provide either - Disappointing service to be honest.

✅ Trip Verified | This is really a different airline. The plane was impeccable, clean, looked young. Cabin staff is really amazing, taking care and checking during the hole flight. Food was exquisite. The Samsonite amenity kit was amazing, sleek and modern. A real pleasure to travel on this airline.

✅ Trip Verified | I booked with Air Astana for a flight from Tashkent to Astana transiting in Almaty. Our flight was delayed for over an hour in Astana - an additional one hour later than my original booking. This meant that I now have too short a transit time and need to be re-scheduled. I received an SMS advising that I am rescheduled for a morning flight (arrival 10 a.m. the next day instead of 6 pm) I then went into frantic messages to my hotel in Astana cancelling my booking - about AUD100 extra for a few hours! On check-in I was moved to another later flight with no discussion with me. So I am unaware of this, land in Almaty transit and go to the counter to check my hotel voucher. There, I am directed to the amended boarding pass and it is for a night flight arriving 10pm. So, again, frantic messages to my hotel - after over 20 minutes running around to get a Kazakh SIM card - to re-book my room. I found the place now fully booked. Called them and thankfully, they re-booked my room.

✅ Trip Verified | The flight that I report was supposed to take place in March 2022, but it never took place. It was cancelled. However, a year after the flight, I haven't got any repayment although I've sent all the necessary documents to the company. All I got was promises. I did try to believe the company and even traveled with Air Astana once again in October 2022. Still, no keeping promises.

✅ Trip Verified | What a nice little airline! Air Astana provides economy passengers with a surprisingly generous amenity bag which was a nice touch. Cutlery was real metal (rare in economy!) The food was really good and the staff were friendly. This is how an airline should be run! Well done guys.

Not Verified | It was an amazing experience on all the 4 flights with Air Astana (IST-ALA-DEL and DEL-ALA-IST). Seats were very comfortable with enough leg space. Food was fresh, delicious and filling with lots of options (if you book pre-meal). Airline staff was exceptionally helpful and caring, they were just a bell away. Definitely value for the money.

✅ Trip Verified | Everything was perfect, but not in Atyrau or in Almaty, no ground service available for business class. No lounge, no private vehicle or at least priority check in. There was a line in Atyrau in business class check in but only one agent was available and service was not welcoming at all. I suggest to provide an access to VIP lounge if you don’t have own lounges in Atyrau and Almaty airports, and add it to the ticket price. In flight service was exceptional.

✅ Trip Verified | My flight from Aktobe to Almaty was canceled. I had another flight to Phuket and then from Phuket to Sydney by another airline. Air Astana didn’t provide any option to get to Almaty, they only offered to return money or re-book to 3 weeks later. Call center couldn’t help. I bought by my own ticket to Almaty through Nur-Sultan and requested refund for this segment and compensation of my expenses for ticket I purchased by myself. I haven’t received yet any answer from them from July, 5, 2022.