"an amazing experience"
Ruby Phul (Turkey)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Istanbul to Delhi via Almaty |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
30th November 2022 : Air Astana response
Dear Ruby Phul , Thank you for taking the time to write this review. We are happy to know that you enjoyed your experience with us and rate our services so high. Thank you for your kind comments towards our crew, catering and seat comfort. We want to make every customer’s experience great, and we’re glad that we’ve achieved it! We look forward to seeing you again. Sincerely, Nargiz
"No lounge or priority check in"
E Kalesova (Kazakhstan)
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Atyrau to Almaty |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
5th October 2022 : Air Astana response
Dear E Kalesova, Thank you for sharing your review. We’re very sorry you feel that certain aspects weren’t up to the standards during your journey. Rest assured, your recommendation was sent to relevant departments for further actions. We’ll strive to do better. We look forward to continuing our relationship with you, and hope to welcome you soon. Regards, Nargiz
"I haven’t received yet any answer"
Vladimir Anokhin (Kazakhstan)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Aktobe to Almaty |
Date Flown | July 2022 |
Value For Money | 12345 |
Recommended | no |
19th September 2022 : Air Astana response
Dear Vladimir Anokhin, On behalf of Air Astana, we would like to apologize to you for any inconvenience caused and for such a long waiting time in providing the feedback from our part. We understand that it must be very stressful and unpleasant experience caused due to the flight cancellation KC 864 on 4th of July. Please accept our sincere apologies for this and all the inconvenience and stress you faced. Our Service recovery officer Kamilla has sent the detailed response to your email regarding your situation. Please liaise with her. We hope to welcome you again on board of our aircraft. Regards, Nargiz
"exceptional customer service"
Elnar Smagulov (Qatar)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Almaty to Tbilisi |
Date Flown | May 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
3rd August 2021 : Air Astana response
Dear Elnar Smagulov, Thank you for your feedback. We're glad that your expectations were exceeded by the level of our customer service. Your kind words are greatly appreciated, and we hope to continue to provide great service for years to come. From all of us at Air Astana family, we look forward to seeing you again soon! Regards, Zhanna
"Thoroughly enjoyed flight"
1 reviews B Gordon (Kazakhstan)
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Almaty to Frankfurt via Nur Sultan |
Date Flown | February 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
18th February 2021 : Air Astana response
Dear B Gordon , Thank you for your feedback and high rating. We appreciate you recognizing all the efforts taken to provide excellent service both in Economy and Business classes. We treat our passengers as our guest providing them with hospitality and professionalism of our crew members, and with the best selection of our entertainment, food, beverages and travel kits on board. We’re looking forward to greet you on board of your next flight. Yours sincerely, Zhanna
"Keep up the good work Air Astana"
2 reviews Mark Sugrue (United Kingdom)
Aircraft | A321 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Atyrau to Amsterdam |
Date Flown | December 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
28th December 2020 : Air Astana response
Dear Mark Sugrue, We appreciate you taking time to review Air Astana. It means so much to us when our loyal travellers share their experience and rate our services so high. Thank you for your kind comments towards our crew, catering, amenity kits and seat comfort. We hope you have wonderful holidays and we wish you a happy new year. We will be glad to greet you soon. Yours sincerely, Zhanna
"waiting for a refund for 3 months"
K Esen (Kazakhstan)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Nur-Sultan to Seoul |
Date Flown | March 2020 |
Value For Money | 12345 |
Recommended | no |
2nd August 2020 : Air Astana response
Dear K Esen , We are extremely disappointed to receive this review and learn about your recent experience with us. We are currently experiencing an increasing number of calls and inquiries, and our Call Center is working under enormous pressure doing their best to handle all the requests as quickly as possible. Please rest assured that we make every effort to fulfill our obligations fully and make refunds to all passengers without exception. From our team, we'd like to thank you for your patience and understanding. If you have any question or issues, please contact us at [email protected] and we'd be happy to assist you. Yours sincerely, Zhanna.
"Service was excellent"
German Zamorin (Australia)
Aircraft | A320 NEO |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Almaty to St. Petersburg |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
7th August 2020 : Air Astana response
Dear German Zamorin, Thank you for taking your time and sharing your review with us. We’re very pleased to know that your flight experience exceeded your expectations and you have rated our onboard service and catering so high. Our food variety, entertainment system and amenity kits are created with the thoughts of passengers’ comfort. Thank you for recognizing our efforts. We hope to see you soon on board of your aircraft. Yours sincerely, Zhanna
"return journey equally enjoyable"
V Keane (United Kingdom)
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Almaty to London via Nur Sultan |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
7th August 2020 : Air Astana response
Dear V Keane, Thank you for your feedback and high rating. We constantly strive to improve our services to meet and possibly exceed passengers’ expectations. And we're glad that you enjoy your flights with us. We are very pleased to hear that you have appreciated all the efforts made by our staff to provide passengers with a comfortable and safe flight. The flight delay can be indeed unpleasant and stressful for all passengers. We’re sorry that you felt uncomfortable and uneasy before your flight to Nur-Sultan. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Should you need help in the future, please do not hesitate to contact us at [email protected] , as we will be very happy to assist you personally with anything you need. We look forward to welcoming you on board another “Air Astana” flight soon. Sincerely, Zhanna
"trip was quite difficult"
K Dalasan (Kazakhstan)
Aircraft | E190-E2 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Almaty to Dubai |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
7th August 2020 : Air Astana response
Dear K Dalasan , Thank you for your high rating and positive review. We would like to say thank you for being a part of our Nomad Club program and we are very pleased to hear that you have appreciated all the efforts made by our Customer Care. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Regards, Zhanna