Air Arabia

Not Verified | I had a terrible experience with Air Arabia. My husband was recovering from surgery, and we planned a holiday, which turned into a nightmare due to their services. Before paying, everyone was polite, but after that, they left my family of 5 stranded. Despite having a hotel confirmation, we were left on the streets at midnight. When I tried to contact them, the response was shocking. They told me to wait until 9 am the next morning for a solution. We had a tough morning without finding a solution. As a result, we asked for our tickets to be changed so we could return home. Dealing with the situation was particularly difficult because my youngest daughter has autism. They agreed to change our tickets but asked us to pay for new ones. However, I have all the proof and all the records, but they just prefer to keep silent. I tried to find a suitable solution no way and the worst is when you go to their office or send an email your case will be handled by unprofessional staff who have no idea what you are talking about.

Not Verified | You can't imagine how bad their customer service is. It was about 5-6 hours delayed, and I was travelling with my 2 little daughters (3 & 6) and they refused my compensation. They even didn't even serve the food for my small daughters. I knew how difficult my day was with this long delay and with my 2 little daughters.

Not Verified | Very bad customer service at Trivandrum airport check in, distracting with laptop bag and hand bag, the workers attitude is very bad while reaching the checkin counter and making the travel hectic. Poor service.

✅ Trip Verified | I had an incredibly disappointing experience with Air Arabia, one that I would never want to endure again. The lack of sufficient information on their website regarding their cancellation policy was frustrating. Despite their claim of "free cancellation," they imposed numerous hurdles when I attempted to cancel my booking two weeks prior to the flight. This lack of transparency and the subsequent difficulties they placed in my path showcased a profound lack of respect and consideration for their customers. It's deeply disappointing when an airline fails to uphold their promises and prioritize the needs of their passengers.

Not Verified | This airline sucks. I arrived 59 minutes before flight departure, they refuse to give me boarding pass and make me pay 40$ extra to get my boarding pass, plus I don’t have luggage. I had only a small carry on of 8lbs they charged me 70$ for it, that was my last trip with this airline.

Not Verified | I really liked everything! The pilot's voice is very pleasant and friendly. The stewardesses Fiza and Ameni Atef are very attentive and caring. I spent a most memorable and comfortable flight, flying out of Almaty to Medina. Atef, Fiza, Ameni was most helpful and hospitable.

✅ Trip Verified | On Jan 7th 2024, I had a connecting flight through Istanbul, and upon reaching Bangalore airport, I was denied boarding for my Air Arabia flight from Bangalore to Sharjah then Sharjah to Istanbul because I did not have a transit visa to transit in Istanbul. According to the information available on the Istanbul visa website and other reliable sources, a transit visa was not required for my specific case as I told in the ticket counter that I do not have check-in luggage and I do not need to leave the airport. It was a very bad experience. Do not take this airline.

✅ Trip Verified | My mother is 85 years old and flies alone without problems but having some difficulty opening the water bottle she asked the stewardess for help who refused. Shame! Mia madre ha 85 anni e vola da sola senza problemi ma avendo qualche difficoltà ad aprire la bottiglia dell'acqua ha chiesto aiuto alla hostess che si è rifiutata. Vergogna!

✅ Trip Verified |  I did not have problem while going from Abu Dhabi to Ahmedabad. My wife got free wheel chair. While Coming from Ahmedabad, we were told that wheel chair is not free, I will have to pay for wheel chair. I thought, my wife is handicap and will get wheel chair at Abu Dhabi Airport, but there also she did not get. Our plane of Air Arabia took off 90 minutes late at Ahmedabad Airport on 19th Feb. So there was only 90 minutes left to catch Etihad plane at Abu Dhabi airport. My wife could not walk, and we had to change the terminal and walking distance was more than 1 mile. I requested Etihad employees to help for wheel chair, but they told me that I have to pay for the wheel chair. Etihad planw was waiting for us, Luckily, one manager from airport called to bring wheel chair for my wife as he might have received the same information for missing passengers. Air Arabia is the worst airline I have ever experienced in my life.

✅ Trip Verified | It was my worst experience. My first try of air Arabia and it will be my last. Bad experience not good for traveling with baby. They took our hand bags and baby travel trolley and kept telling us its company policy. I asked to show me the policy they refused. We bought a travel stroller for the baby specifically for the comfort of our baby and respecting the airline rules, still they refuse to let it in. The flight attendant the guy was like, make review like who cares. I never felt so disrespected like this time. Never recommend this airline