Air Arabia

Not Verified | Before two years I used to fly with them and it was a pleasant one. Now its far behind that quality I enjoy. Now there is no comfortable space between the two seats. Very difficult to sit if the front seater reclines his seat to mine. Also there is no entertainment option QR code is not visible. Every airlines targets only for maximum profit, not the comfort of the pax. All other things are okay.

✅ Trip Verified | Really bad experience. I dont recommend at all. They made me pay extra on my hand baggage they even weight the laptop, my wallet and my jacket and all of that happened after dropping my baggage at the counter and they have employees with their hands scale they wait for you just before you leave the counters area. I said to the employee this is the same baggage I came with he just answered no body is following the roles all baggage must be 10K I said even my wallet he answered yes everything.

Not Verified | I had a terrible experience with Air Arabia. My husband was recovering from surgery, and we planned a holiday, which turned into a nightmare due to their services. Before paying, everyone was polite, but after that, they left my family of 5 stranded. Despite having a hotel confirmation, we were left on the streets at midnight. When I tried to contact them, the response was shocking. They told me to wait until 9 am the next morning for a solution. We had a tough morning without finding a solution. As a result, we asked for our tickets to be changed so we could return home. Dealing with the situation was particularly difficult because my youngest daughter has autism. They agreed to change our tickets but asked us to pay for new ones. However, I have all the proof and all the records, but they just prefer to keep silent. I tried to find a suitable solution no way and the worst is when you go to their office or send an email your case will be handled by unprofessional staff who have no idea what you are talking about.

Not Verified | You can't imagine how bad their customer service is. It was about 5-6 hours delayed, and I was travelling with my 2 little daughters (3 & 6) and they refused my compensation. They even didn't even serve the food for my small daughters. I knew how difficult my day was with this long delay and with my 2 little daughters.

Not Verified | Very bad customer service at Trivandrum airport check in, distracting with laptop bag and hand bag, the workers attitude is very bad while reaching the checkin counter and making the travel hectic. Poor service.

✅ Trip Verified | I had an incredibly disappointing experience with Air Arabia, one that I would never want to endure again. The lack of sufficient information on their website regarding their cancellation policy was frustrating. Despite their claim of "free cancellation," they imposed numerous hurdles when I attempted to cancel my booking two weeks prior to the flight. This lack of transparency and the subsequent difficulties they placed in my path showcased a profound lack of respect and consideration for their customers. It's deeply disappointing when an airline fails to uphold their promises and prioritize the needs of their passengers.

Not Verified | This airline sucks. I arrived 59 minutes before flight departure, they refuse to give me boarding pass and make me pay 40$ extra to get my boarding pass, plus I don’t have luggage. I had only a small carry on of 8lbs they charged me 70$ for it, that was my last trip with this airline.

Not Verified | I really liked everything! The pilot's voice is very pleasant and friendly. The stewardesses Fiza and Ameni Atef are very attentive and caring. I spent a most memorable and comfortable flight, flying out of Almaty to Medina. Atef, Fiza, Ameni was most helpful and hospitable.

✅ Trip Verified | On Jan 7th 2024, I had a connecting flight through Istanbul, and upon reaching Bangalore airport, I was denied boarding for my Air Arabia flight from Bangalore to Sharjah then Sharjah to Istanbul because I did not have a transit visa to transit in Istanbul. According to the information available on the Istanbul visa website and other reliable sources, a transit visa was not required for my specific case as I told in the ticket counter that I do not have check-in luggage and I do not need to leave the airport. It was a very bad experience. Do not take this airline.

✅ Trip Verified | My mother is 85 years old and flies alone without problems but having some difficulty opening the water bottle she asked the stewardess for help who refused. Shame! Mia madre ha 85 anni e vola da sola senza problemi ma avendo qualche difficoltà ad aprire la bottiglia dell'acqua ha chiesto aiuto alla hostess che si è rifiutata. Vergogna!