Air Arabia

✅ Trip Verified | I bought a ticket with Air Arabia in March for a vacation in Morocco. Because of COVID the flight got cancelled. I requested a cash refund but their call center charges crazy amounts. I sent numerous emails to their customer service only to receive standard reply messages. I did not give up and after some time their customer service center finally answered my messages only to let me know that Air Arabia's policy is not to offer a cash refund for COVID-cancelled flights. They said they only hand out a voucher that has to be used within 1 year. Since we couldn't go on vacation, this is completely of no use to me. Moreover, travel to Morocco is currently forbidden by Belgium. EU regulations clearly state that they are obliged to offer EU passengers the choice of a cash refund, but they seem not to care at all about passenger rights. This is the last time ever I travelled with Air Arabia, and I strongly advise anyone to not do business with this company.

✅ Trip Verified | No refund policy and call center 1€/minute even if line busy. My flight was canceled in March due to Covid-19 and they offer me a ticket valid one year that I cannot use because Morocco has been closed for the last 6 months and no sign of near reopening. I explained that I cannot use their ticket because we can't fly to Morocco and they keep sending the same email with the voucher valid one year (now 6 months) and if you call them you never get to speak to someone but I received a 30€ phone bill for the call.

✅ Trip Verified | Jouf to Nairobi via SharjahI booked the flight for my girlfriend, was cancelled by airline and 3 months later didn't get no response whatsoever. No one is answering their phones, no e-mails, nothing, they just took my money and went quiet into the dark. This is a pirate airline, this is unacceptable from a company to just ignore customers.

✅ Trip Verified | My flight has been cancelled due to COVID-19 regulations. I insured the flight beforehand and asked for a refund. I received three blank, copy-pasted emails where it was clear nobody reads my requests, telling me I will get a travel voucher. After threatening the company with legal action, they agreed to pay me my money back within 90 days. 90 days (a long while, isn't it!) passed a week ago and my refund is nowhere to be seen.

Not Verified | I'm reviewing on behalf of my friend who I was with through all the stress and money lost by dealing with Air Arabia. In all my years in the travel business I am shocked at the unprofessionalism and sheer lack of empathy for passenger. Their condition of contract and other important information is non existent. My friends arrived through Milan to Cairo on 3rd July. It should have been from Naples but Air Arabia cancelled. Email arrived telling them their flight for their departure was cancelled out of Sharm El Sheikh on the 31st July. Air Arabia offered to go back on the 17th August. Nobody in Sharjah contacted them. My question was how were my friends to survive for 17 days. Another email canceling the flight on the 17th August. Rang Sharm airport who advised that there were no flights coming in from air arabia at all. So looks like they sold the seats knowing they wouldn't be flying in or out of Sharm. My friends had to buy 2 tickets with Egyptair yesterday to get to Cairo to catch a flight. They have to stay in a hotel for 2 nights in Cairo, I had to lend them 2000 egyptian pounds. Through all this their visas had run out and on arrival today in Cairo they were told they would have to pay for the visa being out of date. Air Arabia had the cheek to charge them for the seat increases on the two cancelled flights. This is not a covid problem, this is disgraceful. I live in Egypt and I know AA are based in Sharjah but their agents in Cairo couldn't care less. I'm disgusted at the behavior.

✅ Trip Verified | Had a ticket booked this summer of July 18th 2020. Used this airline for over 10 years only to find out that I dont have a choice but the travel to Morocco instead of postponing until next summer due to uncertainties in regards to corona virus restrictions in Morocco. Company made it clear it was all about their terms and condition and showed no compassion towards me or my family situation. Highly recommended to avoid this joke of a company due lack of understanding for their customers. Furthermore, I ultimately choose to stay behind to be safe than sorry. Paid over £1200 and thats now down the drain. In reality, they only care about the money at the end of the day. Will never use again!

✅ Trip Verified | Marrakech to London. I was denied boarding (despite being at the checking counter with my family well before checkin closing) because of overbooking on the flight to Gatwick at Marrakech Airport on 23/2/2020. The Swissport staff were rude and extremely unhelpful and just informed that there are only 3 spaces on the flight for the 4 of us- we were made to run around without any solution provided. The gentleman at the ticketing counter asked us to talk to the supervisor - who we had to find by asking around 5 other agents - The supervisor offered to rebook us on a flight 3 days later, without any accommodation or compensation (for something that was clearly Air Arabia issue - overbooking) which was not acceptable to us. Finally I bought myself a ticket on another airline and came home while my family members went in the scheduled flight. No replies from customer care email for 8 days now. The checkin agents on the ground were extremely rude and focussed on shifting the blame on the passengers rather than finding a solution. Air Arabia business model seems to hinge on overbooking and leaving passengers without any recourse - their business model seems to be lying and cheating. I would give negative overall rating if I could.

✅ Trip Verified | On the return trip from Marrakech to London, I was denied boarding (despite being at the checking counter with my family well before closing) because of overbooking on flight 3O105 at Marrakech Airport on 23/2/2020. The Swissport staff were rude and extremely unhelpful and just informed that there are only 3 spaces on the flight for the 4 of us- we were made to run around without any solution provided. The gentleman at the ticketing counter asked us to talk to the supervisor - who we had to find by asking around 5 other agents - finally, we were offered a rebook on a flight 3 days later but without any accomodation or compensation (for something that was clearly AirArabia issue - overbooking) which was not acceptable to us. Finally, I managed to sort out my own tickets on another airline spending own money despite having a confirmed ticket for which I paid full fare with Air Arabia.

✅ Trip Verified | Delhi to Amman via Sharjah. The flight was delayed for three and a half hours and the employees knew and did not inform the travelers except at the gate, and they did not answer our inquiries, and when they started answering, one of the employees who offended his rude manner, his answers, and his reactions to the travelers responded, and whenever we asked him something necessary like your internet service to tell our people Or our work was refusing, and he says this why didn’t matter to me, then we asked for food, and he did not respond yet after 3 hours, and when I asked him about my next trip, how will it be programmed? He did not give me an answer, and then an hour later, he said, often, I will wait for the next flight for each of the passengers who will continue their journey until his arrival. تم تأخير الرحلة لثلاث ساعات ونصف وكان الموظفو ن يعلمون ولم يخبروا المسافرين الا عند البوابة، ولم يجيبوا عن استفساراتنا، وحين بدأوا يجيبون، تصدى للأمر أحد الموظفين الذي أساء بطريقته الفظة، وإجاباته، وردود فعله للمسافرين، وكلما طلبنا منه شيئا ضروري كخدمك الانترنت لنخبر أهلنا أو عملنا كان يرفض، ويقول هذا ليش شأني، ثم طلبنا طعاما، ولم يستجب حتى الآن بعد مرور ٣ ساعات، وحين سألته عن رحلتي التالية كيف ستتم برمجتها؟ لم يعطني إجابة، ثم بعد ساعة قال غالبا ستنتظر الرحلة التالية لكل واحد من الركاب الذين سيواصلون رحلتهم حتى وصوله.هذا أمر غير مقبول، ويستدعي التحقيق فيه، وحل مشكلات المسافرين، وأنا سيلحقني ضرر في أعمالي، يتطلب من العربية تعويضي عنه

✅ Trip Verified | Chennai to Salalah via Sharjah. Worst airline ever travelled, flight delayed by half an hour in Chennai because of that I lost my connection flight to Salalah. Had to wait 10 hours for next connecting flight, didn't even provided a provision stay. This is second time it happened like this with this airline. I'll never use this airline again.