Air Arabia

✅ Trip Verified | Abu Dhabi to Cochin. The flight timings were great. We were traveling with twins who are one and half year old. One has to understand that traveling with small kids is not easy let alone with twins! Cabin staff first spoke to us rudely because we had left our folded prams on the tarmac as we didn’t have free hands to bring it up since the flight did not have an aero bridge but stairs. I respect rules but there is a manner to convey the message and it cannot be rude! I did not expect her to carry my bags/prams but I do expect some understanding and courtesy. Secondly, when I requested her to clear the food tray so that my toddler wouldn’t make a mess she seemed to have a problem with that too and was sulky when I insisted. Clearly she didn’t get the memo that in a service oriented industry customer is king I would give the person the benefit of doubt had she been new to this but she is the cabin manager and I expect better behavior from someone like that.

✅ Trip Verified | Air Arabia charged me the equivalent of 50 euros to put my carry-on bag under the seat. This was the same bag that Ryanair, EasyJet and Air Europa all allowed me to carry for free. Air Arabia's carry-on bag restrictions are ridiculous and when I questioned the check-in person, she told me that all airlines have their own restrictions and later that it was not her problem. I wrote to 'customer service' who simply told me that they suggest people limit the amount of carry-on they bring and refused my request to be reimbursed for a ridiculously small carry-on allowance. I got nothing I didn't get on the 3 other low-cost airlines I traveled with except a little green tag on my bag, indicating that I had been properly cheated & could therefore carry my bag on and place it under the seat in front of me, as I did with the 3 other low-cost airlines for free.

✅ Trip Verified | I am never flying with this airline again and never will recommend to anybody. I flew with Air Arabia the first time in 2017 and then I left my Pandora under my seat which I bought from Armenia on my way back to UAE. I called customer service several times but nobody was ever willing to help me and just simply said "We found nothing". So that's when I know this airline cannot be trusted or perhaps its crew. 2023 came and my friends decided to book with Air Arabia because it's cheaper so I had no choice but to go with them although I've already warned them how horrible the service of this airline is. We checked in online via the Air Arabia app and when we arrived at the airport, the online check in we did was actually useless as we still had to queue like the others who did not do the online one. They could've put up a separate counter for those who did the online check in like how we have in Dubai. Also, all the crew of this airline looks so evidently unhappy with their jobs that it is reflecting in their service. Getting inside the plane, nobody would even smile or even look at you. I asked a crew to help me put my luggage up the cabin as I am a little short to reach and she said, "You have to help me because I cannot put it up myself".

✅ Trip Verified | This review relates to my experiences using Air Arabia Maroc. The website is straight forward to use but I was later frustrated when the system would not allow me to check-in online. I flew from Tangier to Gatwick on 17th February 2023 and found the check-in agent to be friendly and efficient as well as polite and clearly a gifted linguist too! The check-in process was prompt as was the departure. It was reassuring to see that security was taken seriously and several checks took place before boarding. My only gripe was that no provision was made for elderly people, disabled passengers and those with babies to have priority boarding. Some passengers were allowed to take far too much hand luggage while others were strictly controlled. A lack of consistency was apparent. The cabin crew were efficient. Service was based on those who preordered items online. The staff then performed a purchase trolley service. This service was well organised. Full credit to the staff. The seats were comfortable and a route map was used on this A320. Disembarkation was a reasonable affair but the crew were not to be seen to say farewell the passengers and the captain did not make any announcement either. The fare was very similar to that charged by larger airlines. The departure and arrival time was convenient and so I would consider flying this airline again.

✅ Trip Verified | The check in counter staff were rude and slow, and whenever you ask them to hurry up because you're late to your flight they say you should've come earlier. Jeddah to Sharjah they forced me to pay for extra luggage for the handbag i came with from Sharjah to Jeddah. I came with this bag same bag, same weight, why you force me pay for it? Either you pay or you split the weight into two bags.

✅ Trip Verified | Had a really nice flight with Air Arabia. Great seat pitch, comfy seats and easy process all the way. Cabin was perfectly clean and crew sufficiently attentive. It was my first time on Air Arabia but it will not be the last

✅ Trip Verified | You have a great pilots, that's the only point where I may put 5*. Lets start: the crews are extremely poorly trained, turbulence doesn't give you an excuse to not serve ordered and prepaid lunch or at least to get that poor bottle of water, at least do it once landed. Connected flight...departing delay for almost an hour, crews are chatting, laughing - no one bothered to explain passengers what's happening, unless you ask, next: the passengers walking, standing for almost over an hour and talking loudly to friends or whatever - why are the crews quiet? Again lets go back to prepaid food allowance - why the sandwich was served frozen cold and the Bottle of water 200ml only? Oh these delays. Last year had the same experience, plane arriving late for an hour then definitely will depart with delay, spoiling passengers mood, can you think of those who has short time connecting flight later - why cannot you follow the time schedule. Why SHJ bus driver giving passengers instruction to leave hand luggage outside the plane under rain, my hand luggage bag suiting all the parameters and allowances, what was the bus drivers problem with it? Other luggage I received after a long wait - same Sharjah flight, was full of water inside and arrived unwrapped, can't imagine how did they kept throwing it as all new bottled stuff has been opened, absolutely every single tube opened and leaked out all the liquids. That WiFi even didn't work. $500 ++ ticket, disappointing experience!

✅ Trip Verified | I had a terrible experience with these guys. Flight came 4 hours due to medical emergency as they said we understood but they didn’t carry none of our luggage. Whole passengers arrived at destination without luggage. It took 3 days to get out luggage that too we were helped by our friends working in Abu Dhabi airport. No Air Arabia staff showed up or came for help. The only response was from call centres we called, they were asking to email Air Arabia but ended up receiving “your situation is handled”. Really disappointing service.

✅ Trip Verified | I booked a flight for next week mistakenly I chose November instead December. Like every one I tried to change the flight both online and by calling. Online my experience was awkward , gives the option to change one way and not both! Phone call, number in Madrid is not working and voice message tells you that . Next level, contacting customer service by email imagine after explaining to them what I have done (online and calling) they have sent to me a link to change the flight which is the same in there official site which is not working and a call center number in Morocco. This is my first I have seen an airline who does not care at all with their clients. My last option is booking another flight but not anymore with your irresponsible Company Cheers

✅ Trip Verified | I recently flew from Ahemdabad, Gujarat, India to Tbilisi, Georgia by Air Arabia and the experience was so horrible. The ground staff was so rude. I had 30 kg allowance. And, 10 kg cabin bag. I had 9 kg in my cabin bag, and laptop in hand bag. I was trying to add extra baggage from 3 days prior to my flight. There was no option where I could add extra baggage. I called up the call centre, and even the lady was so rude. She told me the flight is booked. I asked her if what If I'm told at the check in to lay for my extra baggage? To which she replied, I don't know. So, this clearly means the flight was not booked and the customer service so nicely lied. This is not the first time it happened. I was travelling from Tbilisi to Ahemdabad in June'2022; and I was faced with the same issue. I wanted to add extra baggage. And there was no option to add. And when I called up the call centre, they said the flight is booked. This is not the way to treat the customers. This is such a bad service! I was holding my medical book in my hand. I told them I have to study in the flight. They did not let me carry the book. They made me weigh my laptop bag and my cabin bag. They asked me to pay for my laptop bag. The airport price for per kg is 1300 inr, which is comparatively eay too expensive than online prices. They clearly only wanted to loot us customers. When I told the check-in authorities about it, they clearly blamed me that I'm lying. I showed them my student residency card, telling them that I'm a student and I need my book. They didn't listen to anything. No airline checks the laptop bag. Yet, they do this to us everytime. I tried explaining them so much, no one was ready to listen. It was a horrendous experience. I would not suggest anyone to travel from this airline. And, especially if you are travelling from Ahemdabad, Gujarat I'd suggest you not to take this airline. The staff is obnoxious and ill-mannered!