Aeromexico

Not Verified | AeroMexico is one of the worst airlines I've ever had to deal with. They have a horrible customer service experience. We called them regarding our flights being canceled and they refused to give us other options. They also refused to give us a refund. When they refused to give us a refund, we asked for a future credit, which they also denied. I will never book any flights through AeroMexico as they don't try to work with you in any shape or form for any cancellations or reschedules, even when things were on their end to fix. For us, our flight got cancelled due to volcanic activity in Mexico City, which I understood it was out of everyone's control. But the fact that they were unwilling to give us a credit / refund / alternative flight it's just outrageous. They essentially just kept the money. Please do yourself a favor and never book through them. Not worth the fight.

✅ Trip Verified | A thousand words are not enough for me to describe how horrible it was for me and other hundreds of people the experience we had with Aeromexico during the weekend of May 20 and 21st - 2023. Apart from the fact that Aeromexico lost my luggage (then LATAM recovered it), I had to wait in line for literally 6 hours so I could ask "where's my bag?". Other people waited for much longer than 6 hours, I was a lucky one. The, when I finally got my turn in line the woman tells me it's not their fault and that I have to look for my luggage again elsewhere or talk to LATAM (which was responsible for my next flight). That weekend while other companies were also having trouble because of some unfortunate climate events, Aeromexico was the only company which made people wait for more than 30 hours so they could take off. Their website is trash. Their app is trash. And based on other's reviews it seems they don't invest enough in tech so they can offer a better and more automated service. Not to mention the fact that they offer flights in international airports and when you ask their staff if they speak english they just shake their head and turn their backs for you. I hope I never get near Aeromexico again.

✅ Trip Verified | Worst Airline in the World! Flight was delayed from Mexico City to Guadalajara by several hours and then once we finally got to Guadalajara, the second leg of the flight to Tijuana was eventually cancelled. We were left stranded in Guadalajara for the night without any meal vouchers or hotel accommodation. I had to pay for a hotel and taxi out of pocket. So many people in the airport were left stranded and Aeromexico staff were not helpful at all. They were giving so many mis-information. I called to submit a claim for reimbursement for the hotel and taxi and they keep giving me the run-around and just keep telling me it's not their responsibility. I have had similar delay experiences with British Airways and American Airlines in the past, but these airlines have at least reimbursed me for costs incurred because of the delay OR at the very least provided free accommodations.

Not Verified | Aeromexico is the worst for customer service. They changed our flight to include an overnight stay in Mexico City without offering any help in getting accommodation. When I made inquiries, they made all types of excuses and would not take responsibility for their actions, let alone offer any help whatsoever. Also, they refused to transfer our luggage in Mexico City, so we had to carry it with us to and from the hotel. The staff at their call centre where condescending, rude and abrupt. The same with the staff at the airport. As well, our luggage was damaged and we were lucky that the contents were not damaged/destroyed.

✅ Trip Verified | Aeromexico has the worst ground staff in Mexico. Bring your ear plugs, for, there are so many announcements, so irritating, but, the worse is when you are watching a movie, they stop it and slaps you an ad from one of their sponsors. The flight attendants are in most part 90% apathetic. Food average. I choose always 1J, sometimes i regret , the flight attendants talk all night when they are not working. If you are a frequent flyer and want to use your miles, good luck, for a business class R/T you would probably need aver 800,000 points. Ground servers in Mexico are not pleasant at all. It seems that they either don´t get paid well enough or just don´t like their jobs. Avoid any problems.

✅ Trip Verified | This is the worst airline I have ever experienced. We spent an extra 60$ to get better seats at check in and we ended up missing our connecting flight and they gave us awful seats even though we paid to get good seats! The staff was super rude. Not to mention we missed our flight because they didnt get us there in time. Our returning flight was delayed for nine hours. There were other returning flights that were earlier but they didn’t put us on any of them. We bought these tickets five months ago. Will never fly this airline again.

✅ Trip Verified | This airline doesn’t even deserve 1 star if you ask me. Myself, along with a group of friends had booked a round trip from Vancouver to Peurto Escondido with a connection in Mexico City. After booking our trip, our flights had been changed at least 4 times leaving us with a 6 hour layover in Mexico City which none of us were happy with, as we had planned on arriving in Puerto earlier that day. Because of this change we all decided to book a flight that would get us to our destination sooner, therefore missing our connecting flight. We assumed everything was fine as all of us continued to receive emails regarding our trip home with Aeromexico, we were even able to check in for our flights online. Little did we know, because we had decided to miss that connection in Mexico City, Aeromexico decided to cancel all of our return trips with no notice. We found this out because a friend of ours had left a day early and gave us a heads up so we called the airline. They were able to reactivate some of our tickets but 3 of our friends were forced to pay another $1200 to buy seats on the same flight back that they initially had. They also do not put the correct gate on the boarding pass or light board which makes for a very stressful airport experience.

Not Verified | We had a problem with our original flights with another airline to Mexico and couldn't miss our hotel reservation. Brian at Aeromexico not only went above and beyond to put us on new flights, he made sure our baggage fee was waived and if that wasn't enough, hand delivered our connecting flight boarding passes when we already boarded the first plane. Although the flight was expensive, you seldom see good service like that!

✅ Trip Verified | In all it was a good flight. The seats we were saying sitting at the emergency exit the seats were quite bad. I’m a bit overweight person have a big tummy and I could not get into the into one of the washrooms only one washroom I could get in on the right side. Why do they make these washrooms so small the doors that’s very sad. Overall, we had a great flight, and went to next flight to Aguascalientes.

Not Verified | We had a terrible experience checking in with Aeromexico in Mexico City. We bought our return flights with WestJet with whom we have free baggage. The staff at Aeromexico stated that they were unable to verify the free baggage claiming that they don’t have a partnership with WestJet. The staff were extremely rude and unhelpful, lacking customer service skills.