The service at SVO airport is horrible. I flew to Copenhagen by SAS flight 8700 operated by Aeroflot. The agent wanted to charge me for the excess baggage. I tried to explain to her that on a code sharing flights I am governed by the rules of SAS not by Aeroflot rules. But she did not want to listen repeating again and again that she knew the rules. Eventually after a long verbal exchange she called the authorities and found out that I was right. In the Aeroflot lounge - which I was entitled to use in lieu of SAS lounge - the employee on duty refused to let me in. She sent me to the other end of the airport where the people sent me to another lounge and each refused to let me in. The employees of the Aeroflot as it turned out did not know their own airport: they did not know any telephones to call nor they had any directories at and they did not know even the telephone of their own lounges in different part of the airport nor were they able to provide any reasonable assistance. Eventually at my insistence one of the supervisors after calling around for 10-15 minutes found out that I was indeed eligible to get into the very first lounge. The same girl who did not allow me in eventually had to call and find out that she was wrong. She never apologized. In fact all the personnel there turned out to be so rude and incompetent.