Aeroflot Russian Airlines

My flight with Aeroflot was really a pleasant one. I flew with them from Amsterdam to Moscow and then on to St Petersburg. Flights departed before the scheduled departure time (all flights) and they landed before the scheduled arrival time. Flights were on their very comfortable Airbus A319 and A320's. The legroom was sufficient for someone of my height (I am 1.81 meters) and the inflight service the food was excellent. Hot meals and alcohol were standard. Cabin crew could have been a bit more cheerful (they didn't smile at all) however they were okay in their politeness and they did their job fine. All in all great flights and I would definitely use them again.

LHR-SVO-ULN return. I have flown this route 6 times over the last couple of months. This is by far the fastest way to Mongolia from London but am fed up by the last of customer service and inability to transit luggage through SVO. The planes from LHR to SVO are generally new and clean. Onward from Moscow the planes are ancient although the business class seats recline flat. The food is always the same - just about edible in business class. Out of my last 4 journeys my luggage has been lost 3 times. Going to give up with Aeroflot and fly Korean air via Seoul now. Via Moscow might be quick but the total lack of customer service wears very thin after a while.

NRT-SVO-IST and BEG-SVO-NRT. NRT-SVO(333) Check-in was smooth. Lounge at NRT (Delta) was comfortable. Cabin was clean. Seat was comfortable. CAs were friendly. Food was very good. it was a nice flight. SVO-IST(321) 1 hour delay. It's not bad. BEG-SVO (320) Check in started 2 hours before the flight. Lounge was good. CAs were friendly. Food was good. SVO-NRT(333) Connection was smooth. Newest 333's seat was very comfortable for sleep. Not sliding down. Cabin was clean. CAs were very friendly. Food was excellent. It was a quite nice flight. Problem was logistics at the airport.

Madrid to Beijing via Moscow. I paid 457 euro with taxes included which was a great price. The plane going over was shabby looking inside with no IFE. The food was just ok and the cabin crew never even smiled once or were standing at the door with leaving the plane. I say over all they need to improve on customer service and update the planes a little.

Budapest-Moscow-Beijing and Shanghai-Moscow-Budapest. All flights were delayed about 2 hours without explanation. Staff in Budapest and Moscow - very rude they don't speak English and whenever you ask something the answer is "we don't know".

Odessa to Moscow and Moscow to Mineralnye Vody (code share with Don Avia). The flights were like chalk and cheese. The early flight from Odessa was on time efficient check in and an adequate breakfast. Seats OK and no in flight entertainment. Cabin crew polite and efficient. Second flight was originally delayed by 90 minutes and then by another 5 hours and another 2 hours after that. Meal voucher was given (inadequate for a reasonable meal given airport prices) but no real apology and explanations in English lacking. Soon after takeoff I moved seats and slept so no comments possible about staff - they seemed not to speak much English. My rating of the flights reflects very much the impact of the delay on the Moscow - Mineralnye Vody sector.

Bangkok - Moscow - Simferopol. Flights departed and arrived on time. The crew was professional and reasonable friendly. The level of English was more than adequate. The hand held entertainment systems between Bangkok and Moscow were rather dated and substandard for a business class cabin. There was no entertainment on the shorter Moscow - Simferopol sector. From Bangkok to Moscow the cabin was almost full but service standards were maintained. Food was good. From Moscow to Simferopol the cabin the crew served a good meal on the short flight.

PVG-SVO-AMS. Got the lowest price available by a long way so wasn't expecting too much. The flight from PVG-SVO was at 1.40am - the new planes apparently are on the earlier route so the plane was very spartan with shared TVs which showed one film throughout the whole journey. Staff were so serious that it was quite comical (does it hurt to smile?). SVO-AMS was again on a very basic plane this time with no TVs at all but at least the staff were nicer despite very poor English. Acceptable for a very cheap flight but I wouldn't choose them if there were other airlines at a similar price.

Milan Malpensa to Tokyo via Moscow - July 25 2012. Friendly staff on board less so on the ground. A330 new efficient with good entertainment on board.

DEL-SVO SVO-KRR KRR-SVO and SVO-DEL. DEL-SVO was late by more than 6 hours and as per the airline rules we should have got a hotel stay. Instead we had to spend the whole 6.5 hours at the IGI T3. Supposed to board an A330-200 which was unfortunately unavailable so we boarded a A330-300 with wide and comfortable seats and on-board entertainment facility! An hour after take off came the drinks. Then the main- course followed by a delicious cake and a cup of tea or coffee. All flights were smooth and flight staff courteous. In all my experience was very good.