Aeroflot Russian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 569 reviews
6/10
4 star Skytrax Rating
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2/10

Aeroflot Russian Airlines customer review

(United Kingdom)

LHR-to Dubai via Moscow. Moscow to Dubai the planes were old with no inflight entertainment. My friend ordered vegetarian food before the flight however she ended up with no inflight meal both ways. If your flight is long haul then I would not recommend this airline. For shorter distances it is fine. General staff service was poor and none could speak other languages apart from Russian. Limited food and if you required a drink you needed to help yourself at the end of the aircraft.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Aeroflot Russian Airlines customer review

(Australia)

HKG-SVO-HKG A330 Economy. Both legs slightly delayed planes reasonably well kept and seats are comfortable with average pitch and recline. Limited choice of movies and TVs on the seat back AVOD IFE. Food was ok. 2 meals but no mid-flight snack for the 10hr flight. Plenty of water runs. Crew pleasant enough.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Aeroflot Russian Airlines customer review

(Netherlands)

Amsterdam to Hanoi with a stop in Moscow. Delay in Amsterdam because of overbooking and stranded in Moscow. Now one day later I'm still in Moscow. Aeroflot gave explanation. Together with 10 other people we were guarded to a non visa area in a nearby hotel. We received no communication no new boarding pass and service is lacking. We're not even allowed to leave our hotel room. No sign of Aeroflot within the last 36 hours! The hotel guard explains that lost passengers arrive here every day and that this is very common. The whole service is horrible but the worst part is that really nobody cares! Don't expect any service or any communication. We also didn't received our luggage although it's still here at the airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Aeroflot Russian Airlines customer review

(Netherlands)

SVO-PVG. 767-300ER 45 mins delayed departure and arrival twice. Seating was ok personnel somewhat friendly only small central screen with Russian movie as inflight entertainment good food with drink rounds no rounds in between. Old style experience. Good price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aeroflot Russian Airlines customer review

(Israel)

TLV-SVO-PEK return. TLV-SVO on time excellent ground service quick check-in. Aircraft a little bit old but well kept no entertainment but very nice and good service. SVO-PEK on time good transit arrangements A330-300 - new aircraft good service and meals. PEK- SVO on time B767 - again good service and meals. SVO-TLV - a long walk from arrival terminal to departure terminal very comfortable waiting area A330-300 - brand new aircraft good entertainment and very good crew service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aeroflot Russian Airlines customer review

(Sweden)

SVO-DEL A330. First time with Aeroflot was a pleasant surprise. No trouble at all and a very professional service. Vegetarian meal had been ordered and was delivered without having to ask for it. On one leg the food was a disaster but on the return flight it was really good. Nice selection of games music and movies. Transfer at SVO very smooth nice connected terminals. Our cabin baggage was never measured even though its size was obviously very close to the limit.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Aeroflot Russian Airlines customer review

(Serbia)

Good value for money. New Airbus from Moscow to Tokyo food above average and entertainment system quite satisfying. Aeroflot has very strict rules when it comes to the baggage weight and size limits so try to have that in mind when travelling. They measure your bags and they will charge for every additional kilo or cm.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Aeroflot Russian Airlines customer review

(Norway)

Oslo-Moscow economy. New A320 fine leg space attentive cabin crew with decent English skills light meal. Moscow-Bangkok economy. New A330 excellent leg space good cabin crew fine meals individual screens with decent selection of movies. On the return from Hong Kong to Moscow the B767 was visibly old and needed refurbishment it lacked individual entertainment systems.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Aeroflot Russian Airlines customer review

(United Kingdom)

Flight from London to Delhi via Moscow was cancelled on the day of departure. They put me on an alternate flight on the same route that departed several hours later and included a 12 hour stop in Moscow rather than a 3 hour one. I requested a Vegetarian meal and had this verified prior to the initial cancellation of my flight. No one at Aeroflot bothered to transfer this request to the replacement flight and that flight didn't carry any vegetarian meals. I received some meal tokens to spend in the airport however the value of the tokens was pathetic by any measure. The only eatery open was TGI Fridays and the only vegetarian option there was soup which I ordered with a glass of orange juice. These two meagre items not only came to more than the amount I had in tokens but required me to pay several Euros too! The level of English of Aeroflot staff is terrible for an international airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Aeroflot Russian Airlines customer review

(China)

FCO-DME-SHA. Flight delay - 3 hours on departure. Missed connecting flight in Moscow with consequently overnight in Moscow. The food is very heavy and the crew unpleasant. It's cheaper than other airlines but you get low quality service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no