Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 775 reviews
7/10
4 star Skytrax Rating
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9/10

"seats were more than comfortable"

(Greece)

I flew with Aegean Airlines on May 2016 from Milan to Athens. Honestly speaking the price was the same as with Ryanair for the same route (but from a different airport) however I could check in 20kg so obviously I chose Milan–Malpensa, since I am from those who believe that when you fly you want to have comfort. Aegean Airlines has friendly staff, free in cabin beverages and food (for a 1 30 h flight). On top of that the flight was on time and the seats were more than comfortable. Since I drink a lot of water I kindly asked for a few times water which was provided to me without second thought. On the negative side, I would expect in the future to have in flight entertainment such as a personal TV screen and Wifi connectivity. Aegean Airlines during the summer connects a lot of international passengers to the Greek Islands and I think from next summer they should consider doing it. (For example Air Canada has personal screens for its passengers from flights such as Toronto-Ottawa). One final note, its Blue magazine is amazing and who ever reads it can discover the beautiness of Greece.
AircraftA320
Type Of TravellerBusiness
Seat TypePremium Economy
RouteMXP to ATH
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



9th August 2016 : Aegean Airlines response

We are glad to receive your useful feedback, which is not only indicating your satisfaction, but also enable us to identify the areas for improvement. We will be more than happy to welcome you on board again, Mr. Leon. Until then, you may discover more Greek beauty, through our Blue magazine, which is also available online: https://en.aegeanair.com/travel-information/on-board/blue-magazine/. Thank you!

10/10

"did a great job on this flight"

(Germany)

Verified Review | Thessaloniki to Frankfurt. Aegean Airlines did a great job on this flight. They allow boarding the busses directly from their lounge at Thessaloniki airport which saves time and hassle for business and FQT passengers. Otherwise their Thessaloniki lounge is nothing special, they definitely need more toilets and its quite remote and not easy to find. Their staff, however, both on the ground and in the air, was very friendly. The cabin looked spotless clean and their catering was just delicious. Three course meal with 3 main courses to choose from, two regular choices plus a monthly special, which i chose: Rooster ragout in sweet wine sauce with greek pasta. No special business class seating, but normal economy seats with the middle seat left free for extra space. During the flight they showed some travel magazines on their video screens as a kind of inflight entertainment. I've flown Aegean Airlines now a couple of times and they never disappointed me.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSKG to FRA
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



5th August 2016 : Aegean Airlines response

Your kind words and remarks give us the courage to continue our efforts, hoping not only to meet, but to exceed your requirements and quality objectives, across all your travel stages. Mr. Scherer, we do hope you will enjoy our hospitality again soon! Thank you!

10/10

"a sincere smile and impeccable manners"

(United Kingdom)

Verified Review | Mykonos to Athens. Very busy check in at Mykonos Airport but handled with a smile and courtesy. On time departure on very clean A320 both inside and out. Cabin crew were immaculate. Elegant, spoke perfect English and service with a sincere smile and impeccable manners. Short flight so only an individually wrapped cookie. Captain gave good announcements and landed early. Aegean Airlines deserve to be awarded 4 star status. They are better than bigger airlines.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJMK to ATH
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



5th August 2016 : Aegean Airlines response

We really appreciate, Mr. Scoffin, your generosity to share your comments, regarding the efficiency, friendliness and courtesy of our ground and in-flight Staff. We sincerely thank you for choosing us and our country for your vacations, while we are looking forward to welcoming you on the flights of our international network too!

10/10

"food and drink selection superb"

(Austria)

Verified Review | Vienna to Heraklion via Athens with Aegean Airlines. The bording procedure was very efficient and the welcome drink - a glass of champange - was served with a genuine smile. The food and drink selection was superb and I was quite astonished that a range of different coffees (from espresso to cappucino) was available even on the (very) shorthaul flight from ATH to HER. Likewise, the quality of the meals and beverages met my expecations fully. It has to be mentioned that the crew was doing an outstandingly good job and also cared for little details which made me feel mostly welcome as a passenger. The planes were punctual and the priority disembarking worked remarkably well on both flights. Overall they provide an excellent product and I am looking forward to fly with Aegean again.
AircraftA321 / A320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVIE to HER via ATH
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



19th July 2016 : Aegean Airlines response

Thank you for taking the time to share such a favorable review for your flights with Aegean. Mr. Hartlieb it will be a great pleasure for all of us within Aegean to have the chance offering you our services on board soon !

10/10

"aircrafts new and clean"

(Denmark)

Copenhagen - Athens return with Aegean Airlines. Both flights on time. Aircrafts new and clean. Seats a bit thin but comfortable. Good legroom for the European standards. No IF entertainment. Overhead screens display promotional videos of Greece. On CPH-ATH leg we were served a warm meal which was delicious. 3 rounds of drinks to choose between 2 types of red wine, 2 types of white wine, beer, juice, sodas and lots of coffee and tea. Return flight same good. A very tasty warm breakfast was served including yoghurt with honey. Lots of drinks again but not alcoholic as it was a morning flight. But what really made the difference on those flights was the genuine smile of the crew who really seemed to enjoy their job. I would definitely use this airline again when flying to Greece.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCPH to ATH
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



11th July 2016 : Aegean Airlines response

Mr. Eriksen, thank you for taking the time to share such a warm review on your recent journey to Greece with us. Hoping that your choice to fly with Aegean shall always make a difference, we will be more than happy to see you on board in the future, always, with a genuine smile!

10/10

"crew members were all very professional"

(Greece)

Flew last month from Athens to Geneva on an A320. I had already mobile checked-in via the very good mobile app. Ground service was excellent in Athens airport. Even though the flight was fully booked we departed on time. Cabin crew members were all very professional, very friendly and seemed to enjoy what they do. On a 2.5 hour flight we were served with a hot meal, including pasta, salad, crackers and a tasty lemon pie. Lots of drinks were complimentary (even alcoholic). In the monitors above there was a route map and a promo video for Greece. Even if there is no other IFE, it's OK as it's a short flight. We arrived in Geneva on time. I would recommend Aegean for their excellent service, their kindness and their punctuality. For me is one of the top-notch airlines in Europe and I prefer among other airlines that operate the same route.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteATH to GVA
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



11th July 2016 : Aegean Airlines response

Dear Mr. Chanios, it is a great pleasure to receive your comments upon your last flight to Geneva with us. Your feedback, which is highly aprreciated, motivates all of us to continue offering a unique experience to our passengers across all their travel stages. We look forward to welcoming you on board soon!

10/10

"I was very impressed"

(United Kingdom)

Flew London Heathrow to Naxos via Athens. This was the first time I have flown with Aegean and I was very impressed. Check in at Heathrow was speedy and painless and all the staff were helpful and smiling. The plane was clean and new, food and service excellent and staff really seemed to enjoy their job. The return journey was as good. I will be flying this airline again if they are on my route.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to JNX via ATH
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



8th July 2016 : Aegean Airlines response

We are delighted to know, Ms. Golding, that we could meet your expectations, during your very first travel experience with us! We do hope that this will be the basis of welcoming you on one of our flights in the future! Thank you!

10/10

"friendly and kind crews"

(United Kingdom)

Verified Review | Rhodes to London Gatwick via Heraklion. No line at check in, lovely warm welcome from agent. Both flights boarded efficiently and had friendly and kind crews. Lots of drinks and nice food with genuine feeling of Greek hospitality. Loads of leg room for a tall Brit like me. On time throughout. Highly recommended. So preferable to the shambolic, unprofessional and very uncomfortable flight I had on British Airways in other direction.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRHO to LGW via HER
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



8th July 2016 : Aegean Airlines response

“Efharisto!” That’s how we say “Thank you” in Greece and we are certainly thankful for choosing us for your flights back to your base. Your warm comments are much appreciated and we hope to have the chance of serving you again soon!

10/10

"smooth and easy with no fuss"

(United Kingdom)

Verified Review | First time flying with Aegean with connecting flights at Athens to Lesbos and was unsure what to expect but must say that the moment we had first contact at check in we was greeted by friendly staff who told us that we don't have to worry about bags as next time we see them will be at our final point for picking up. The flight itself was very old school with free drinks and free meal served by warm staff which was a really nice touch and made the flight go smoothly. Connections at Athens airport was smooth and easy with no fuss and second flight to our final destination was just as smooth. Return flights at end of the were the same good service. Flying same route in September with Aegean (already booked) with views of booking again in October.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to MJT via ATH
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



8th July 2016 : Aegean Airlines response

We are very pleased to read your positive feedback, regarding the services provided during your recent flights with us. Your appraisal gives us the courage to keep on working hard, so as to offer you pleasant travel experiences, in the future as well. We look forward to welcoming you on our flight back to Greece, in September!

10/10

"fantastic service on-board"

(Germany)

Verified Review | Flew Munich to Athens via Thessaloniki. Aegean Airlines is an example for all european economy-class carriers. Clean and modern cabins, very professional and friendly crew, fantastic service on-board. There is no IFE, but as the average flight between Germany and Greece is about 2 hours, you don't need one. Aegean promotes in the best way Greek cuisine and hospitality. A fantastic breakfast, with Greek yoghurt with honey, a tiropita (cheese-pie), and a wide choice of complimentary drinks (also alcoholic). Even if I have to pay more than other carriers, Aegean is my top choice.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMUC to ATH via SKG
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



6th July 2016 : Aegean Airlines response

Thank you for sharing your kind words, that are much appreciated. Hoping to have the chance to offer you many more pleasant travel experiences, we shall continue our efforts not only to meet your expectations but to exceed them. Mr. Doukas, you are always welcome on our flights!