Emirates

Not Verified | My luggage got damaged and I got information to repair luggage. They have an agreement with a center in the city which doesn't have even Samsonite luggage or any spare items. I got to get the value of the luggage and trying to find out a solution how to follow up. Oslo doesn't get any responsibility and referring me to contact to Dubai. I don't understand how much a person whom incurred to a damage should myself spend time and money to follow up the case, calling to Dubai, going and finding spare part which is not easy and many other things since the customer service is very helpless.

✅ Trip Verified | I (via a travel agent) booked a round-trip business class flight with Emirates that ended in Queenstown, NZ. Upon arriving for a layover in Melbourne at 23:30 after a 13-hour business class flight from Dubai, I was looking forward to a shower. However, I was denied entry to the Emirates lounge, without any real explanation as to why. The gentleman at the counter was more interested in making me go away than helping me understand the situation, so, confused, I called Emirates "customer service." They bluntly informed me that if I wanted to use the lounge so badly, my travel agent should have booked the flight from Melbourne to Queenstown on Qantas. As it turns out, the leg from Melbourne to Queenstown that I had was on Emirates partner Jetstar. As Jetstar does not have a business class cabin, this one leg (out of 5 total legs) was economy. I should note that the entire itinerary was booked through Emirates, and part of my confusion stemmed from the fact that they all had Emirates flight numbers. But what I had here was an Emirates flight operated by Jetstar (and the same flight also had a Qantas flight number - one flight, three partners, three numbers). I should have gotten the Emirates flight operated by Qantas that was departing an hour later, as Qantas has a business class cabin, and it would have been the same cost anyway. If it's the same cost anyway, why not let me come in and take a shower? It's 1am and there is no one else here. Additionally, they do not care if the arriving flight is business, or if 4/5 legs are business, you are not special. No kindness, no attempts at understanding or helpfulness or smoothing over the situation. Just rudeness and criticism. A jarring and unpleasant surprise.

✅ Trip Verified | Emirates cancelled my flight on 8-12-23 and changed to 9-12-23. I cannot accept and ask for a change to 7-12-23. They told me "there is no seats" on this day, you can cancel in full for free. I cancel and receive a penalty for the cancellation and I buy a new ticket on the supposed "no seats flight". Impossible to make a complaint online.

✅ Trip Verified | I was travelling to Tokyo Narita via Dubai. In 2022 I had the meal issues on return journey from NRT To DXB when they could only offer a meal with items I have bad allergies to, Then second meal Cabin Crew forgot to offer, wouldn't give any water on 12.5 hour flight. for the recent one I contacted Emirates Customer Service that I have allergies for fish, mushroom and wholemeal, Customer service rep said "bring your own food then and the crew will heat them up" I said it will be taken off me at security at Glasgow if not Dubai" he said no, the day came food was taken off me at Security at Glasgow. As backup they booked me a bland meal that wouldn't contain my allergies on DXB to NRT section (GLA-DXB meals were fine) which was Mushroom and second meal fish and mushroom. Which meant no food just a tiny bottle of water. I'm already worried about the return flights and worries were confirmed when once again meals offered with allergy items, Cabin crew I'll give credit concerned, very little food and water. Not just that my seat was broke, headphones broke and the so called ICE entertainment system wouldn't work, 12 hours nothing to do and crew couldn't move as they already moved others with similar problem, couldn't move myself. I recently got a response from Customer Service "out of their control" and one the flight cabin also said they would have refused the my own food and I wouldn't have gotten anything through Dubai for second flight. 2024 and 2025 holidays won't be with Emirates. Emirates are one of the worst customer service experiences.

✅ Trip Verified | I was compelled to write a review for an airline because of the exceptional service I got from the whole team of the cabin crew. It was more of a great experience rather than a journey. Right from the entrance to the aircraft I was treated like a beloved family member who came to see the family after years by every staff member. Every single request was taken seriously and was addressed to the best of the availability. I felt that I was the only special passenger for them, they were super nice and highly empathetic in their body language. The air hostess assigned to my area was asking me every single time she passed by me with a great smile if all was good. When you enter the lounge you are greeted with super smiles, if you ask them something they come close to you holding shoulders to show attachment. They were all super devoted to their work, full of energy and trying to help everyone as much they can. I am a frequent flyer of Emirates, though the maintenance inside aircraft has compromised that fresh and modern look but their crew members compensated that by miles. My special thanks and 7 star to every single staff member in the busines class cabin.

✅ Trip Verified | Check in and boarding was fast. Aircraft is 15 years old but clean and well maintained. Bathroom is clean and bvulgari was supplied. Cabin crew helpful, communicative and offer help, food, or drink. Departure on time and arrival early. I realized why Emirates is more expensive than others.

✅ Trip Verified | Emirates is always a good choice. Comfortable seats with a large seat pitch and good entertainment program. The on-board catering is good and sufficient. Check-in was extremely quick and the flight was on time. Only the on-board staff seemed annoyed on all flights and, accordingly, the speed and type of service was somewhat disappointing. The ticket prices are high but for a good airline worse to pay.

Not Verified | When is extra leg room, extra leg room. 11 of us travelled on Emirates from Bham to Dubai/Sydney 28 October 23 and returned 16 Nov back into Bham EK0039 flight. We paid for extra leg room seats 80J K H so that we could relax and have sleep on the long journeys ahead of us. On 3 of the trips the air stewards were respectful of our space, given we were next to where they served the food and drinks with their trolleys. They were all quiet during the long flights once drinks and food had been served so myself, husband and son could sleep. However, on the flight from Dubai to Bham this could not be a worse experience if Emirates tried. The team were inexperienced (bar one professional) one of them swearing so we could hear F"** word as the curtains were left open, explaining what she required in men. The food and drinks trolley was left next to my husband within an inch of his feet so they stepped over him each time, apologising for waking him up over the next 3 hours. A team of 6 stood in our area having a meeting. After 4 hours into the 8 hr flight, I politely asked if they could move the trolley so we were not disturbed and it was really disrespectful given we had paid extra for the seat. The deputy and mgr came to see us to apologise and talk to their team and moved the trolley. I showed the mgr a picture. The mgr took my phone and email details to formally respond, but 9 days later still no response. Very disappointing, given 11 of us travelled. The previous 3 flights were really good.

✅ Trip Verified | This was a short but wonderful fifth freedom ride with Emirates. Despite the fairly short (just under 3 hours) flight Emirates was at the top of their game. Most of what I experienced has been documented many times but the personalized service I received was notable. A delicious meal was artfully served and no request was too much for the crew. A quick walk back to the lounge shared with business class was fun including light conversation with the bartender. Flight was on time and the mounted cameras were a fun way to watch the landing.

✅ Trip Verified | BNE-DXB-MAN on 4th & 5th Oct (EK435/EK017) and MAN-DXB-BNE on 19th & 20th Oct (EK020/EK434). All 4 flights in A380s, 3 in seating zone F and 1 in zone B. Seats relatively comfortable and cabin service OK but struggled to find something interesting to watch on IFE on all 4 sectors - that's why I always travel with a book - although watching Newcastle Utd hammer PSG at St James' Park live was a bonus on BNE-DXB sector. Unfortunately there was no wifi or "live" TV coverage on DXB-BNE return sector for which the crew apologised before departing DXB. Relatively uneventful flights that arrived & departed pretty much on time other than a 1hr delay on take off from DXB on final leg - pushed back from gate on time but held on ground for an hour due to ATC "traffic". Emirates actually provide a good "one stop" service from the east coast of Australia to Europe but the 14hr legs to & from DXB can be a struggle. Overall 7/10 and I would use again.