Emirates

CMB-SIN in late December. Flight boarded late although had arrived on time from DXB with no explanation and a call 40 mins before anything happened. Relatively comfortable seating on a 777 - the two of us had one of the only rows with only two seats at the very back. Great inflight entertainment but let down by lousy service. They seemed disorganised at best and the meal and drinks took 2.5 hours to arrive. Quality of food not good but given plenty of actually drinkable wine with a smile and apologies. Great arrival experience in SIN - we were out 20 mins after touch-down.

EK 201 on 26 November. Return on 24 December. A380 JFK-DXB. Staff were unprofessional. Spent a lot of time chatting in the galley while setting up and serving meals took a long time. In between meals a fasten seat belt sign was on for long spells with no apparent turbulent weather and no one allowed to leave seats even to head to a toilet! No drinks were offered so people had to make their way to the galley. Once a meal is served it takes hours for the trays to be cleared. Passengers walked the trays to the galley themselves! Although the menus are handed out at the start (on one leg it was the wrong one) most often in economy the choices had completely run out and the only comment from the staff was "we have bad news". The A380 is too big too crowded too noisy too uncomfortable too irritating and no way to travel on a long haul.

LHR-HKG via DXB. The seat pitch was surprisingly generous aboard the A380 EK006 from Heathrow to Dubai. The ICE entertainment was superb the staff were friendly and the catering was above average. What I disliked the most was the boarding 'process' they had to make it sound 'so grand'. I sat at the front and by the time I boarded and requested for eyeshades they were gone already. Also it is very hard to hear what the guy was saying as there were a battle of voices between our flight and the Qantas flight at the next gate. The queues for transfer were very long in Dubai but it was pretty inefficient. However it takes 40 minutes to get from the first gate to the second although at a leisurely pace. The second flight from DXB-HKG was far more horrible. We had to endure the horrendous 3-4-3 configuration. The ICE entertainment on the 777-300 was not as modern as the A380 thus the person behind me had to press the screen with tremendous force every time to get his TV working. The screens were also far smaller and much harder to operate. But in terms of service it was really average. In conclusion the first flight was close to being perfect and the second flight slightly disappointing.

We flew 4 times with Emirates LGW-DXB-IKA IKA-DXB-LGW. We flew there and back from DXB on a B777-300er it was very quiet. Entertainment was very good with the latest movies. But the flight to IKA from DXB was a let down the entertainment had 20 channels. The food was very nice. I would fly Emirates again.

MUC-MCT via DXB and return. Travelled with my wife and 1.5yr old son. The whole middle front row (4 seats) was just for us. Very comfortable seats pleasant and very helpful flight attendants. A lot of small gifts for the baby and an excellent inflight entertainment. Would definitely fly with them again!

Flew from Durban to London Gatwick via Dubai. The first leg of the flight was awful - seat backrest was broken staff could not fix it so they moved us to two different seats which were even worse with a solid lump at the base of the backrests that made it impossible to get comfortable in any position on this long flight. The second leg was great in a two-week old aircraft where we could finally sit in comfort. Unfortunately the Durban-Dubai experience has put me off Emirates.

Travelled on a Qantas ticket from Perth Australia to London Gatwick on 19th December. Firstly we could not find an overhead locker to out our 1 piece of luggage in. I asked an attendant to assist us and he stated "I am not a luggage attendant". Next it took 2 hours to be offered any form of refreshment and then it was abysmal. I wanted another drink and buzzed for assistance but nobody came. The inflight entertainment was excellent though but all in all a bad flight - Perth to Dubai. Dubai airport - the Emirates lounge was the best I have ever been in and enjoyed the 4 hour lay over. Dubai to Gatwick - slightly better as the staff were a little more customer focused. Food terrible though. Will be travelling back in the new year and am not looking forward to it but this time a stop over in Dubai may make the experience a little better. Never again will I travel on Emirates unless I can afford Business class.

Cape Town to Bangkok-departed on time excellent IFE good quality food and drink. Airline staff seemed a bit scarce! But we're mostly engaging and friendly. Transit through Dubai is not a pleasure the airport is one of the most unsettling places to visit. Pity the airline and the airport are so different.

Flew 6 flights recently in business with Emirates. All on 777 and A380. All flights on time Glasgow to Dubai then to Bangkok to Sydney Melbourne to Singapore then to Dubai and back to Glasgow. Every car arrived on time check in a breeze as was passport control with special pass. Made travelling a pleasure. All personnel were fantastic kind and attentive. Food great as was wine and in every detail Emirates are way beyond the competition. Have read some other reviews which are rather negative. Since we flew so many times I fail to understand the problem. Compared to recent BA experience to New York Emirates are on another level.

The fleets are new comfy. Flew Narita-Dubai-Munich and Rome-Narita. Always wanted to try A380. The FA's were awful. On one flight the table was dirty. I took 4 flights in total and every time I experienced something horrible. Firstly they didn't give me the bread and I had to ask 2 times for it next I had to wait over 15 mins to receive my main dish. I asked for water that I didn't receive. This is the worst airline service I have experienced so far.