Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2065 reviews
6/10
4 star Skytrax Rating
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8/10

"excellent service they extended to us"

(United Arab Emirates)

Trip Verified | I would like to commend the crew for excellent service they extended to us. Super patience and extended personalised service to my Girl Friend who was allergic to spicy food. When I informed staff about her, they went beyond our expectation and offered non spicy meal that was onboard. However it took time for him to heat the food but eventually the meal was delivered and personally I was wowed by that excellent service extended to myself and my girlfriend.
AircraftBoeing 777-300R
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Nairobi
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"whole experience has been a nightmare"

(United States)

Trip Verified | Booked a flight to Israel because I was told by the staff at Emirates it was good to travel and all I need was a PCR and Ministry of health document. But I actually needed 3 documents so I wasn’t allowed in Dubai .. they only asked for two documents at SFO to board the flight. They gave me a refund due to they inconvenience but took it back when I tried to fly back from Dubai to SFO for some odd reason. They said I was supposed to call and rebook the flight to go from Dubai to SfFO which I did and now they’re saying they can’t find that phone call and they tell me just submit a complaint form. This whole experience has been a nightmare.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Francisco to Tel Aviv via Dubai
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Shame on you Emirates"

(United States)

Trip Verified | Shame on you Emirates for creating such a chaos with Dubai connect Hotel. My wife and children ticket were confirmed for Hotel and they were told that boarding pass is sufficient for the hotel but the staff at the Dubai airport are asking for a voucher for the hotel. My friends on the same flight go the hotel but my wife is currently at terminal 3 wondering what to do and this is their first time traveling without me. I was not expecting this from you Emirates.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Kabul via Dubai
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"service on board was excellent"

(United Arab Emirates)

Trip Verified | First time to travel after almost a year and half due to pandemic, was a little bit nervous but everything went smooth. Chauffeur service was punctual on time, Business class lounge at both DXB and CAI were spacious and clean, of course services has been adjusted due to pandemic. Check in was friendly and keeping social distancing, service on board was excellent, crew were always available and very friendly on both flights and always engaging. Luckily flight was half empty on outbound and almost empty on the return back to DXB. Traveling with my elderly mother during pandemic was made easy and smooth thanks to Emirates.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDubai to Cairo
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"cooperated to change at no cost"

(India)

Trip Verified | Although I entered the aircraft with no expectations, I was enticed by Emirates' charming interiors and choice of color. The flight attendants are hard working folks and heeded to all requests. I changed my flight tickets 3 times due to the pandemic and Emirates always cooperated to change at no cost. The overall flying experience was a pleasure.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Bengaluru via Dubai
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"Utterly discontented with the service and staff"

(United Arab Emirates)

Not Verified | Extremely disappointed with the meals served. After paying a large amount and flying in business class, they tell me that they did not have any non veg food left. All they have is some vegetarian curry and the remaining food is over. It was unbelievable that a flight such as Emirates would give such poor treatment to its loyal customers. Please do not consider travelling by business class, it really doesn't make a difference. They will say they have No food to give and just to save their face, they brought me coffee and drinks from first class. Utterly discontented with the service and staff.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteKochi to Dubai
Date FlownApril 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no availability to upgrade with points"

(Netherlands)

Trip Verified | Before purchasing the ticket i read that flexible tickets are upgradable with points. However having the ticket in hand, as a frequent flyer, I am told that there is no availability to upgrade with points; only a payable upgrade is offered. After contacting the airline, they confirm that only payable upgrades are available. With the current policy of Emirates there is no need to become a frequent flyer with Emirates as they offer nothing to a passenger who has enough points to upgrade.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIslamabad to Dubai
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"There is no service left on this airline"

(United States)

Not Verified | Flight turbulence, both ways, was terrible. The food was horribly over seasoned, the highlight being the champagne. All of that was still quite manageable. The flight back was the real fail. We picked this aircraft specifically for safety and spacing during COVID. They switched the flight the night before and left us in a bulkhead middle seat, surrounded by coughing strangers. They had an entirely empty first class section available, which they wouldn’t let us pay for or upgrade to for the flight. While speaking with customer service they were equally unhelpful. There is no service left on this airline, especially in a time where rebuilding travel and customer safety/comfort is so important. Avoid Emirates- the hype is not delivered upon!
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDubai to Houston
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"all kinds of Covid infractions are happening"

(United States)

Trip Verified | Emirates switched our airplane with absolutely no notice to any passengers. Entire business class cabin is furious as moved from 2-2-2 new seats airplane to old 2-3-2 configuration where families and couples have been split up and all kinds of Covid infractions are happening. Crew says this 'happens all the time and people are always mad'. Probably a dodgy cost save that puts people at risk. Far from the ritzy commercials you see this is a second rate business class experience at best. Try and book elsewhere.
AircraftBoeing 737-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDubai to Chicago
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"This is not a premium airline anymore"

(Netherlands)

Trip Verified | This is not a premium airline anymore. The days of Emirates being a premium airline are long gone. By now their planes are old, seats and Inflight entertainment systems are broken. On the way up to Dubai 2 out of three seats has sound only in 1 ear. And one seat could not stay in position. The touch screen did not work. On the way back 1 seat and 1 sound system did not work out of three. They charge heavily for wifi and they charge significantly for a seat in front. At a rate where other airlines offer premium economy, Emirates just let you sit a couple of seats in front. European and US carriers by now have closed the gap and surpassed Emirates offering better wifi, premium economy and more innovative entertainment systems (Delta lets you watch from your own iPad). KLM flies this route with brand new 787's. But where an airline should make the real difference, Emirates fails even harder. Service. They get stuck in organizational bureaucracy. Emirates call centre gave you the wrong information? Your problem. That issue cost 200 euros? Your problem. The manager says no. Can I speak to that manager? No. Self-service check-in doesn't work? Your problem. Go stand in another line of self-service machines. Still doesn't work? Your problem. Go stand in the back of the line at the classic check-in counter (after spending 30 mins waiting for machines that don't work)? Can't check you in before you do a covid fast test. Go to a very badly signed fast test area. Everybody there is already checked in? Being around the self check-in Machines gives you a true to life Ryanair experience, but Ryanair actually does a better job. People with issues all over. And this is covid times, with a lot less traffic. I wonder what happens when it becomes busier.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmsterdam to Dubai
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no