Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
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3/10

"very dissatisfied"

(New Zealand)

Trip Verified |  The seat pockets were ripped and I was unable to store anything. When I used the tray my drink slid off bec the tray was unstable. I mentioned it to the staff but they acted like they didn't know what I was talking about. I used to regards Emirates as tops but very dissatisfied. Every aircraft was quite poor except the CPT/DXB and that was because I slept for the entire flight.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAuckland to Cape Town via Dubai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never travel on Emirates again"

(United States)

Not Verified |   My wife and I along with 2 friends took the Emirates flight from Newark, NJ to Athens in September 2023. We had never flown on Emirates but decided to give them a try over American or Delta. The numerous tv commercials with actress Penelope Cruz has subliminally triggered something that inspired me to convince my wife and friends that we should give them a try. At the time of our "economy" booking we decided to pay an additional $410 per couple for seat upgrades. We had opted to pay more for the 2 seats together rather than the sitting in a row of three or fours seat in the center of the plane. As soon as we boarded the plane and took our seats I knew the outbound flight was going to be torture. The 2 seats that we paid $205 extra for were so small with walled sides and hand rests that didn't move would have been great if we were all contortionists but unfortunately we were not. We made it to Athens 10 hours later and after a couple of good nights sleep we put this horrible memory behind us so as not to ruin our 2 week long awaited vacation. About a week into the trip we did some research on the web and decided to downgrade our return seats from the same mini seats that we flew out on and instead opted for the standard seats that were in the middle section of the plane that included 4 seats. This was a great move as our return flight was much more comfortable. When I contacted Emirates upon our arrival and asked to get back the $205 paid for the return downgraded seats, their reply was that they do not issue refunds for seat downgrades. That said, the 4 of us will never travel on Emirates again. As a postscript I want to mention that none of the 4 our us, all retired and in our late 60's are heavy or have large behinds, to the contrary, we are all smaller individuals who have never had any comparable torturous seats while flying anywhere in the world. Unless you are Penolope Cruz and get complimentary "first class" seating or opt to pay the additional thousands of dollars, stay away from Emirates.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Athens via Dubai
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Never will fly Emirates again"

(United Arab Emirates)

Trip Verified |   I went through hell when checking in. I had an extra luggage and the staff made me spend 2 hours re arranging and arranging the bags, the finally told me to trash one bag and to my surprise they still charged me $300 for extra kgs. The staff were also not polite and kept taking me in circles. Never will fly Emirates again
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Nairobi
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"Basically they don't care"

(United Kingdom)

Trip Verified | Lately it's not enjoyable travelling economy with Emirates. The boarding areas are too small with standing too only for many, the toilets on the flights are dirty, the food is average and the seats are cramped. Earphones don't work, choice of movies has become limited. On top of that, the last two flights, they have changed the legroom seats I paid Extra for for standard seats. On complaining, I was told to ask for a refund on my return. No compensation, no upgrade (payable or not). Basically they don't care. Having bought direct and paid £4000 on the tickets 2, it's not really good enough. It's not what it used to be. Economy is now cattle class.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHeathrow to Bangkok via Dubai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"so dissatisfied with the service"

(United States)

Not Verified | Our family booked together and having flown for many years on Qatar Airways, expected that the family will be seated together. To our surprise we we each seated in different middle seats, including our child. The check In counter person was so rude when we asked to check if they can find an aisle seat since one of us needs it for health reason. We are so dissatisfied with the service. We have never encountered this kind of a situation in our 25 years of flying international.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Bangalore via Dubai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"absolutely miserable experience"

(Canada)

Trip Verified | I took 4 flights with Emirates and it was an absolutely miserable experience. You get more leg room on an AirAsia flight, the food tastes like garbage. And the rudest possible employees you can imagine. I have absolutely nothing positive to say about this airline. Avoid at all cost. Just pay a bit more for a better airline.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontreal to Kuala Lumpur via Dubai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“won't be travelling with Emirates”

(United Kingdom)

Trip Verified | Following up to my previous review ""worst customer service" 1 reviews J Deene (United Kingdom) 13th December 2023" I'd thought I would update you on the progress of my complaint Thomas of Emirates Customer Services has been very unhelpful. Of having allergy/food issues heading to Tokyo Narita, I had the same going back plus 12 hours with a broken seat, no ICE Entertainment system and cabin crew unable to move me to another seat, however moved 3 others with no problems. (NRT-DXB EK318 25TH November 2023). I also got cellulitis on the the outbound journey the week earlier due to the issues onboard which DID affect my holiday a dream holiday I saved all year, the flight cost 90% of the money I paid, in the numerous email Thomas of Emirates Customer Service was unwilling to admit responsibility onboard was let down. Those food issue allergies that I told the airline in many months before the actual holiday. The Japanese holiday I am hoping to do every year, 2024 or 2025 won't be with Emirates they have shown lack of care, remember , ONLY caring for one thing the money you have in your bank account. For someone who won't be travelling with Emirates, Thomas of customer services decided 10000 skywards points is "reasonable".
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGlasgow to Narita via Dubai
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"customer service is very helpless"

(Norway)

Not Verified | My luggage got damaged and I got information to repair luggage. They have an agreement with a center in the city which doesn't have even Samsonite luggage or any spare items. I got to get the value of the luggage and trying to find out a solution how to follow up. Oslo doesn't get any responsibility and referring me to contact to Dubai. I don't understand how much a person whom incurred to a damage should myself spend time and money to follow up the case, calling to Dubai, going and finding spare part which is not easy and many other things since the customer service is very helpless.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOslo to Dubai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Just rudeness and criticism"

(United States)

Trip Verified | I (via a travel agent) booked a round-trip business class flight with Emirates that ended in Queenstown, NZ. Upon arriving for a layover in Melbourne at 23:30 after a 13-hour business class flight from Dubai, I was looking forward to a shower. However, I was denied entry to the Emirates lounge, without any real explanation as to why. The gentleman at the counter was more interested in making me go away than helping me understand the situation, so, confused, I called Emirates "customer service." They bluntly informed me that if I wanted to use the lounge so badly, my travel agent should have booked the flight from Melbourne to Queenstown on Qantas. As it turns out, the leg from Melbourne to Queenstown that I had was on Emirates partner Jetstar. As Jetstar does not have a business class cabin, this one leg (out of 5 total legs) was economy. I should note that the entire itinerary was booked through Emirates, and part of my confusion stemmed from the fact that they all had Emirates flight numbers. But what I had here was an Emirates flight operated by Jetstar (and the same flight also had a Qantas flight number - one flight, three partners, three numbers). I should have gotten the Emirates flight operated by Qantas that was departing an hour later, as Qantas has a business class cabin, and it would have been the same cost anyway. If it's the same cost anyway, why not let me come in and take a shower? It's 1am and there is no one else here. Additionally, they do not care if the arriving flight is business, or if 4/5 legs are business, you are not special. No kindness, no attempts at understanding or helpfulness or smoothing over the situation. Just rudeness and criticism. A jarring and unpleasant surprise.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDubai to Queenstown via Melbourne
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"receive a penalty for the cancellation"

(Spain)

Trip Verified | Emirates cancelled my flight on 8-12-23 and changed to 9-12-23. I cannot accept and ask for a change to 7-12-23. They told me "there is no seats" on this day, you can cancel in full for free. I cancel and receive a penalty for the cancellation and I buy a new ticket on the supposed "no seats flight". Impossible to make a complaint online.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBahrain to Mogadishu via Dubai
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no