Emirates

BKK-DXB-KWT Been upgraded in First excellent at every level. Service was spotless food was great and wine was fantastic. Always amazed by this airline. My return to BKK was in Biz really good on A380 had a great sleep.

DXB-AMS in a 777-300er. Booked a economy ticket full fare one day in advance. Received a upgrade to business class when ariving at airport. Great seats staff and diner although Inflight Entertainment felt a little bit worn out in this 777 (A380 had a better system) nice flight and on time!

Flew ADL-DXB-BHX return on 777 all the way. Seats felt smaller (not sure if they are) and the service was below average. I had to ask numerous times for a drink on the long let the seat belt signs were on for 8 hours so I could not help myself to water but they did not bring trays of water/juice around regularly either. Everything seemed to be too much trouble. On the return leg from BHX-DXB the flight was not full and many women with children moved away from their sleeping husbands to sit next to other customers who were probably hoping to curl up on the extra seat. They allowed their children to claw the hair of passengers in front and change channels of those behind. They were not asked to return to their seats and one even changed a nappy on the seat and at no time was approached by cabin crew. The food was fairly awful and I was forgotten for over an hour when they ran out of my choice (though I was happy to have anything). It wasn't cheap $2400 AUD return but they are direct from Adelaide.

I travel a lot around the world. Flew with Emirates from Stockholm to Dubai and from Dubai to Sydney and later on from Auckland to Melbourne and back to Sweden from Dubai again. All flights were on time the staff was so friendly service on the flight was top notch! Can't complain about anything really. I would travel with Emirates again that's for sure!

Flew EK384 BKK-HKG today my first Emirates flight in 2 years. Every time I fly this airline I swear I never will again - things have not improved. The planes are good but the cabin crew are just horrendous. Without doubt Emirates is the rudest airline I have flown and they are not improving. Instead of asking passengers to do something they demand it. Instead of asking if people would like a landing card they say "where are you from?" I think in the entire flight I heard one please or thank you. I really don't care if they don't enjoy their jobs but it would make for a pleasant experience for the pax if they weren't abrupt surly and clumsy. I've flown economy and business and in all instance staff attitude has been absolutely appalling. For completeness the flight was also an hour late although compared to the staff this was only a minor annoyance.

Flew Sydney to Istanbul return in May and August. Booked through Qantas but didn't set foot on a Qantas plane. As a codeshare passenger you are a second class citizen. No online check-in and no seat selection you get what's left at the airport. An unnecessary stop in Bangkok with even more unnecessary duplicated security checks even we were just stepping off the plane then back on again. Flight and food were good though I always score the entertainment system that doesn't work they were able to move me to another seat (I wasn't able to sit with my wife anyway). One whinge Emirates (and other airlines) really need to police their hand luggage policies. I'm sick of having my reasonably sized cabin bag under my feet because some selfish person has put a suitcase in the overhead locker. Hand luggage is for what you need on the flight not overflow from your check-in bag.

19th August GLA-DXB DXB-MRU. Poor experience at silver skywards check in glum emirates staff when asked about upgrading (paid) to business class told "speak to someone at the lounge". Upstairs at lounge was told "there are 4 spare seats but you booked with a company so it's difficult to upgrade you". After 10 seconds of silence I put my credit card away. Upon boarding I was told "no seats in business class" despite what lounge said. Flight great FA's a mix of good and poor food and drink good IFE good. DXB the usual chaos refused entry to emirates lounge as "it's not family oriented". A380 boarding chaotic request to pay to upgrade again met with "it's too complicated to do" FA's a mix of rude disinterested and superb flight good food and drink good IFE good. Flight on time. Emirates a strange mix clearly not interested in anything below gold / platinum skywards in terms of service.

DXB-JFK on the A380. Boarding and departure was delayed by nearly an hour due to the late arrival of inbound aircraft. Seats were comfortable but worn out. No footrests but legroom was great especially at the back of the plane when it started to curve. Entertainment system as expected is simply the best in the industry. The choices of movie shows music and cool things like exterior cameras is virtually endless. However this was the only exceptional part of the flight. Flight attendants with the exception of one or two looked exhausted disinterested and frankly very rude. I've never encountered such bad mannered and grumpy flight attendants. I've had wonderful and memorable crews on domestic flights here in the United States and the crew on this flight was just a disappointment. Service calls were constantly ignored and service was extremely slow. It took them more than two hours to serve dinner that the sun already rose so it might as well be called breakfast. Catering was another disappointment while the quantity is good the quality and choice is disappointing. Omelette or scrambled eggs for breakfast? So basically it's a choice between an egg dish or an egg dish. Also the bathrooms were filthy and the cabin was a disaster. Only good part was the cool mood lighting. Overall it was a mediocre flight the hard product is competitive but Emirates' customer service from ground staff to flight attendant is just inconsistent and most of the time cold and unfriendly.

Flew CAI-DXB-CAI Boeing 777-300ER on all sectors. Outbound was first day of Eid loads in Y could not have been more than 60 people. Very pleasant flight cabin crew friendly and efficient. Hot towels and a menu with 2 options lamb kofta or chicken. Seats were okay for a 3 hour flight but definitely not as comfortable as on the Qatar Airways or Egyptair 77Ws. On return flight baggage was slightly over the 30kg allowance and the baggage drop agent asked us to shift some stuff onto our carry-ons. While I have no problem with EK enforcing the 30kg rule it did seem odd as the plane was going to carry the additional 2-3kg anyway and in the end the carry-on was taken by a gate agent to the luggage hold before boarding. Cabin crew were friendly and welcoming at all times and promptly responded to passengers' requests. The service and EK Y product is what really makes a difference and of course the added advantage of flying non-stop as opposed to connecting.

I recently flew from Singapore to Melbourne on a Boeing 777. On the plus side the fare was extremely cheap - $79 for a round trip ticket. The food was good and the entertainment system was enjoyable - especially the selection of movies. It was an overnight flight though so I didn't use the system much. The cabin mood lighting during "sleep" periods was also relaxing. On the negative side the seats were quite uncomfortable and I could not recline the seat enough to attain any sufficient degree of comfort to rest. Admittedly I was travelling in Economy class but I have no trouble reclining the chair enough to fall asleep in economy class of most other major airlines. Unfortunately the Emirates chair stopped short of achieving a comfortable level of relaxation and I was only able to doze fitfully. The other thing I was disappointed with was the service. Emirates provided stickers to instruct the crew to wake us up for certain events (such as meals DFS etc). I used the sticker to instruct the crew to awake me for meals. However they did not do so. The service was also not the friendliest - though that could probably be due partially to the timing of the flight when the flight crew are undoubtedly tired too.