Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2356 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

Emirates customer review

(United States)

I flew from Washington DC to Ho Chi Minh City 20 hours in economy class. I find Emirates to be quite enjoyable! The in-flight entertainment is excellent with the latest music and movies and TV. The food is excellent! I would travel with Emirates again just for the food. The only negative is the seat comfort but hey you get what you pay for with economy. Toilets are clean and staff are friendly enough. Definitely recommend. I also stayed overnight in Dubai at the Copthorne Airport Hotel and I'd recommend that too.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Emirates customer review

(United States)

SEA to DXB. Boeing 777 business class. The actual experience did not live up to all the hype. Had business class seat in Row 8 the bulkhead. Rather than an A/V screen as part of my seat my screen was bolted to the bulkhead. Made for poor viewing experience. Also found the handheld controller to be ridiculously slow. Getting from my window seat to the aisle was a mountain goat experience when the adjacent seat was in sleeping position. Was also surprised to learn the 777 seat was not a 180 degree fully lie flat. Staff were pleasant and attentive but not any more so than British Air or Lufthansa. Food the same as BA and LH. Emirates arrival terminal in Dubai is excellent!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United States)

DXB to SIN. Airbus A380 business class Dubai to Singapore. Far superior to the Emirates 777 business class seat. Fully flat seat. Loved the walk-up bar and personal refreshment center at my seat. Once again staff just so-so and not better on average than British Air or Lufthansa.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Emirates customer review

(Australia)

Caught EK71 from Dubai to Paris and it was simply stunning. Staff were fantastic from start to finish food was great and I have no complaints whatsoever. This is one of the worlds great airlines and is really setting the standard for others to follow or not as is the case.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Emirates customer review

(Switzerland)

We had a long journey. We flew from Zurich to Hong Kong continued to Bangkok and travelled to Sydney and then all the way back to Switzerland. The Cabin Crew were always very friendly and taking care of our needs. The meals could be better. We will fly Emirates again!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(China)

The worst economy flight I have had. The seat was good but the legroom wasn't. The IFE was very nice lots of German movies. Staff were awful. The flight FRA-DXB: Flight was 35 minutes delayed. After take off: Flight attendants went off for about 30 minutes! On our other flights: DXB-SGN: 3 hours delayed SGN-DXB: 1 hour delay. Staff were very slow. They walked 3 times trough the cabin but they didn't see the reclined seat the open seat belt and the fold down table. My bag was on the seat and not in the overhead compartment. The food was good but I will never fly again with Emirates.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Emirates customer review

(Australia)

EK6 London to Dubai on 24/25th July and EK 412 Dubai to Sydney on 25th July. Having experienced other airlines in the past we found Emirates to be the worst. The Flight Attendants were rude I lost count how many times they rush past down the aisle and knocked my elbow while I was trying to sleep -there was no apology. Food took forever to be served and by the time they got to you there was no choice as it was whatever was left. Drinks you would think they were paying for them you had to ask for them and when you did it was like you asked them for gold or something. We had to remain on the plane in Dubai for 3 hours before take off to Sydney it was very hot and stuffy after 2 hours of waiting the flight attendant's finally decided to give us some water or juice as everyone was asking for water even then they begrudgingly gave us drinks. Coffee and tea was served half an hour after you had finish your meals and even then it was lukewarm and you only received half a cup. Trays were left in front of you for about an hour and people that had special meals were fed first therefore if they were sitting in front of you and they had finished eating they would put their seat back and you had to manage your tray under your chin until they were collected. My experience with Emirates is definitely memorable but for the negative reasons and I would definitely not recommend them to anyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Emirates customer review

(Canada)

July 25 2014 from Hong Kong to Dubai on EK383. I always travel economy class with Emirates. Amongst all the airlines I've travelled they are one of the best in customer service punctuality fairness seat comfort etc. I'm extremely picky when I travel and so far I have not found a chance to complain. My only concern during a couple of the flights (2/10) was that the inflight entertainment monitor could not get adjusted very well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(Australia)

June 13th EK433 BNE-DXB with overnight stay at Transit Hotel and on to FRA with EK 45. Boeing 777ER. At Brisbane Airport plane missed turn to active Runway 19 and had to be pushed back resulting in 45 min delay. Apart from that delay everything went well. Unfortunately Emirates still has the 3-4-3 configuration which makes for extremely cramped conditions. Food and Drink service was efficient and even service calls were answered promptly. Toilets were kept clean. In Dubai I stayed at the Transit Hotel and was greeted by a Porter as requested. That is a great service they offer. I would have had big problems finding the hotel. Highly recommended if you need a rest from your travels even though a bit on the pricey side. Next morning after a good rest it was on to Frankfurt.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(Australia)

EK 088 ZRH-DXB 17th July 2014 Airbus A380. What a difference to the B777ER. Wider seats and more legroom plus a big TV screen. ICE worked to a treat and can keep you entertained on these long haul flights. DBX-BNE B777ER. Cabin crew were attentive on both flights but food offered was nothing to write home about. Will fly Emirates again but try to get on the A380 first even if I have to go via Sydney or Melbourne to Europe.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes