Delta Air Lines

Short flight Shanghai to Narita. Very well done. 777 Business Elite has an odd layout can't see out window even in window seat without craning neck. Other than that comfortable nice breakfast and excellent professional crew. Bring that style to domestic flights and Delta will succeed.

Delta 2366 JFK to MSP. Delayed for broken plane - we were in line to take off when they decided a broken panel light warranted fixing. We had no gate to return to at JFK so we went to the maintenance lot and were bussed back to the terminal. Had to wait for a new plane (another hour). Re-boarding pandemonium. Most frustrating was waiting another hour on the tarmac before taxi-ing await from gate for catering. this was around 11.30am. We got nothing to eat drink except one bottle of water. Arrived MSP around 12.30am. Pretty awful. Stewardesses standing around on their cell phone. Skip Delta if you have the chance.

Flew Mar 30 NRT to BKK. All flights were great. Flight was on-time and the in-flight entertainment was great. Apart from the meals - some Thai passengers cannot eat beef so the flight crews tried to ask other passengers who could eat beef and changed the meals around. We feel disappointed with their food services.

Flight 2463 leaving West Palm Beach (PBI) at 2.42pm on June 15 arriving at New York LaGuardia (LGA) at 5.30pm. I was slated to take flight 3997 from LaGuardia to Pittsburgh (PIT) leaving at 6.59pm arriving in Pittsburgh at 8.35pm. Every time I fly Delta I end up getting stuck in whatever airport my layover is for 12+ hours due to cancellations or delays. There is no attempt to accommodate me the customer with a hotel for the night a partial refund or even a blanket or pillow for my extended stay in the airport.

Delta Website froze 4 times trying to set up flight to three different locations. Had to call and set up over the phone only to find out at the curb our flights were changed with no coumarin to us. My pregnant wife and I sat for over an hour (on the curb) for them to correct the error. We flew to our next location to find the same issue with boarding. We sat outside the line for a half hour while they tried to correct before the plane flew off. I spoke to Delta and they said because of the economy they are having issues. This does not explain why they couldn't send us an e-mail showing our flights changed with new boarding passes. The worst flying experience ever. They could care less about you even if you need special attention. Check baggage fees - Delta packs the plane and charges outrageous prices for additional bags.

I just returned from a round-trip First/Business Elite FLL-ATL-MUC-ATL-FLL trip. I really must say that all the flights were great. Every flight was on-time the flight crews were exceptionally good the in-flight entertainment was good but could be improved the meals were good and tasty. I only wish Delta would update its meal service and add some new items. Going over to MUC the man behind me even commented to the flight attendant "Is it the usual?" It is always steak chicken breast pasta (no meat or fish - just pasta) and a cold plate. I've written to DL about adding fish lamb duck etc. to the rotation. (They actually had lamb on the MUC-ATL flight!) Even flight attendants say that every time they have "fish" it is the most ordered by passengers. I guess Michelle Bernstein has run out of ideas. That is my only suggestion to improve things in Business Elite: Get more imaginative on the meal offerings! It really isn't that difficult.

Round-trip flight from Quito Ecuador to Birmingham Alabama with one stop in Atlanta. The check in process was difficult since we are foreigners trying to leave the country. Nothing against Delta. The delta gate agents went through 3 security procedures before we even lined up to go to the plane. I think it was the airport's rules. I flew a Delta 757-200 to Atlanta on a red-eye flight. We took off around 11.40 pm and we started flying over the Pacific Ocean. There was no personal entertainment on this type of aircraft so we were forced to watch a movie. They started serving "breakfast" around 1.20 am. "Breakfast" was a cold turkey and mayonnaise sandwich fruit and a brownie. They took they tray away and we did not eat anything else. Around 5.00 am we started our descent into Atlanta. The landing was smooth and we soon de-boarded and headed through immigration to board our next 56 min flight to Birmingham. Atlanta airport is very confusing as to where restaurants and lounges are. We boarded our MD88 to Birmingham. Since it was an hour flight they should have served us something but the didn't. We landed in Birmingham smoothly.

Narita - Bangkok June 13 Business Elite 747. Slight delay due to hold for other delayed inbound flights but all in all an excellent flight. Chief Purser was an experienced friendly (old school) gentleman who worked hard to insure good service. Seat was a comfortable lie flat pod offering more privacy than the first class American 777 I had just connected from. Decent food with even a light second offering before landing. Excellent entertainment options offered. I would certainly do this again.

Originally I had a 2 hour layover. Delta changed our flights to a 4 hour layover. The plane now has been delayed another 20 minutes so my family of 6 and I are at the airport right now for a 4.5 hour layover. This is not acceptable Delta should do something about this. Fly with an airline that cares. It's surely not Delta!

Flight from NY La Guardia to Cleveland OH at 01.15am email said flight would be delayed by 2 hours. Delayed our taxi to airport by 2 hours. Got to airport to find flight now cancelled but no email communication from Delta no phone call just the pleasure of an extra 1.5 hours at the airport as they had rebooked us onto 3.20 flight. Staff no training in apologising to passengers for inconvenience - staff couldn't give a damn. Although travelling with my husband they couldn't be bothered to sit us together. So was the flight cancelled for bad weather? I don't think so. Too many additional reasons given eg staff not able to fly as on duty too long etc. We then discovered that the earlier flight had been cancelled too. Could this have been about consolidation. Advice don't travel with them if you can avoid them.