✅ Trip Verified
| The service of one Check-In Counter Manager from China Southern Airlines was outstanding. UK government requires all passengers to have the negative covid test certificate prior boarding. Due to my carelessness, I overlooked the requirement that it needs to be translated into one of the 3 languages (English, Spanish or French). When I showed up in the airport counter at 8pm on Thur night (8/4/21), they told me I couldn't fly. The issue is that I have already booked everything in the UK for the quarantine requirements, such as covid tests and government forms and notify the quarantine location and isolation period. It will be a logistic nightmare to rebook everything, not to say I have to pay for everything again! Feeling hopeless and pressure to step aside for other passengers, I approached the counter manager who was very kind and understanding. He asked around to see if possible to fly with the Covid Test certificate in Chinese. To no avail, it's not possible. He told me there are translation companies which can do urgent translation services. I told him that I am not a local and have no clue where to find these companies. He helped me find a translation company, communicated with them and told them what it's required by the airline and the UK Immigration. Then he told me where to print it out in the airport once I received the translated certificate. This type of service I would called it "Above and Beyond" any customer's expectation. We are all living in a fast pace society, and quite often brush away others when they needed help unconsciously. Sometimes we really need to take time to appreciate other's kindness. To Li Changlong I want to say thank you again; you saved my day.