China Airlines

Not Verified | The flight crew for this flight was beyond amazing. One stewardess named Margo after arriving I noticed that my AirPods I left in the pouch in front my my seat was missing. I tried to dig through it but couldn’t find it. I assumed I dropped it somewhere on the flight and asked Margo if anyone reported finding a airpods laying around. To which she responded no but would help me look for it. She keep looking and managed to dig it out from the pouch. The AirPods had somehow slip in the back region of the fabric and she had manage to dig it out for me. I am beyond grateful and greatly thankful for her help.

✅ Trip Verified | I have booked the seats with extra leg space (paid extra) for my return flight to Singapore from Taiwan. Wanted to do online check the day before departure but noticed that the seats are not in order. Tried contacting customer service in Taiwan and email to sales person but remain uncontactable. Went to do physical check in on the day and was accused of changing our seats (which we did not) and asked us to top up TWD$3,084 for the remaining seats with extra room space. The whole process took about one hour. The lady in service told us that this is a system change as they change their airplane so seating arrangement change and the seats that we paid for has been taken up by someone else. They did not offer us seats of equivalent (extra leg space with same price) but told us the seats costs more (TWD$5,394) (front role). The whole process took another 20 minutes. By the time we are done payment, we have to rush to board the plane. So to all the consumers, be careful when you purchase tickets from China Airline. They might change the airplane and screwed up your seatings which u paid extra in the first place. I purchased those seats with extra cots because I am travelling with two elderlies and a year old kid.

Not Verified | The business class cabin of China Airline’s A350 is tastefully done up in warm mahogany colours. A unique feature of the seat is the side table lamp, made of plastic. The seat reclines flat and the leg space is ample. I pre-ordered the braised beef brisket and tendon as main course and found it delicious. Flight attendants were hardworking and friendly in typical Asian style. Noise cancelling headphones were provided. The inflight entertainment selection was adequate for this short 4-hour flight but not the most extensive selection. I would definitely take CI again beyond Taipei.

✅ Trip Verified | Outdated airplanes, USB ports on seats don’t work, many planes are not WiFi equipped. Operations are inefficient. I would avoid at all cost and book with a better airline.

✅ Trip Verified | I purchased a ticket with them and after 1 day they canceled it before my departure, saying it was due Covid entry policy. They shouldn’t sell the ticket if it’s not available. Afterwards, they wouldn’t process refund for over a month and I had to fill out a form and provide passport copy etc. If you cancel my ticket, refund instantly and immediately! The staff says they process these manually. Such a joke with and lack of modern technology.

✅ Trip Verified | A solid performance. The typical 10 minute delay from Taipei was the only glitch. Anew aircraft, flatbed Business class seats, gracious service and decent food all contributed to the quality of this flight. Avoiding a change in Bangkok is a big plus as well. This airline tries hard to be world class and usually seems to succeed. Whether long, medium, or short haul they strive for greatness and it is appreciated.

✅ Trip Verified | I haven't flown with them for more than a decade because I normally fly with SQ. However the overnight flight to Hokkaido via Taipei is a convenient route. It means transferring in Taipei rather than Tokyo and a transfer in Taipei is pretty comfortable. The website and app is functional but slightly less seamless than the SQ app. It was easy to choose seats and special meals and check details. The service from the crew was excellent. The quality of the food was excellent. The lounge in Taipei is pretty good. The buffet appears small in size but the variety is impressive. Plus the kitchen has a good menu of fresh noodle soups and the like. I'd rank it above almost any other lounge when it comes to quality and variety. Seat comfort was the same as the SQ flat bed seats. They are a bit firm. I found the manual fold down beds to be more comfortable compared to these electronic fully reclining beds. There is in flight wifi included. The in flight entertainment may be less extensive than top ranked airlines. For a 9 hour overnight flight it doesn't matter. I'm yet to take the onward flight to Sapporo so maybe my opinion will change. But so far I am nothing but impressed.

✅ Trip Verified | I had bad experience. From the beginning, when I came to China Airlines Lounge and asked if I could use the Lounge key of my credit cards the receptionist said "No No, we never accept Lounge key." Contact them to ask why they put our lounge to the list. Next, my wife and I were seated separately just because they reserved all seats to sell for some more bucks. It makes China Airlines a 2-star budget airline.

✅ Trip Verified | Auckland Taipei flight on the A350 was as good as it could have been. Not overly busy so the crew were not overworked but nonetheless very attentive. Seats comfortable; diabetic meal was tasty and inflight entertainment not too bad. Taipei Bangkok on A330 much busier and the video screen miniscule! Service was also good. Returned later in December from London via Taipei to Sydney both on A350 and again excellent all round. Highly recommend China Airlines

✅ Trip Verified | Our trip was Calgary- Vancouver - Taipei -Philippines. I have only good things to say about this airline. I paid for a premium economy seats to provide more comfort to my toddler and it sure did not disappoint. My daughter was very comfortable playing on the floor during the reminder of our time flying to Taipei. No complains on the food as well. My daughter was provided with an adult sized meal when I told Them that she can solid food. The flight attendees were very polite and helpful especially for me who is flying alone with a one year old. I got a lot of extra hands whenever needed. It was a long haul flight but the flight attendants see to it that clean washrooms would still be available to the passengers. I would also like to commend the China airlines crew in Manila, they were all giving exemplary service, they made sure that the passengers understood the process of boarding and transferring airlines