China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 477 reviews
6/10
4 star Skytrax Rating
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1/10

"Worst airline I have ever flown"

(Czech Republic)

Trip Verified | Worst airline I have ever flown. Very unfriendly staff. After boarding the flight attendant checked the phones if we have flight mode. Later I got my drink in already used paper cup. Bread was not fresh as half was soft half super hard. Also it is like lowcost airlines - you need to pay for everything - there is no free internet like in other good airlines, you need to pay for seats in first or exit rows. When I wrote my experience to their Facebook chat they read it, but none responded to me. I expect at least something like we apologise for that. The staff took perfect care about Chinese speaking customers. Others were for them like people of the second category. Many items from duty free shop insert on screen you can purchase only flights within Asia and when is your delivery address in Asia. But they insert it on flight to Europe so it makes especially kids very upset that they want something and they can't get it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHanoi to Frankfurt via Taipei
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

“pleasantly surprised at the food”

(Taiwan)

Trip Verified | Such a good flight from TPE-LHR. Very pleasantly surprised at the food and the comfort of the seat on this long haul flight considering I fly China Air in Asia a lot without the same level of comfort. The economy section was reasonably empty so they allowed an empty seat between most passengers which gave a lot of room. Wide range of movies - so much so I watched 6 movies on the trip. Bathrooms not very clean though. 2 meals provided and a bread roll at about 3 pm London time. Did not notice if water/drinks handed out aside from mealtimes.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to London
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I had two very good flights"

(Germany)

Trip Verified | Frankfurt – Taipei return in Economy. Check-in was fast and friendly. China Airlines is the only airline I know which allows you to take 2 checked bags in Economy. The cabin is amazing with very comfortable seats and enough legroom. Cabin staff was very friendly and attentive. They offered water during the whole flight and kept the lavatories clean. Two good hot meals were served and there were free snacks and drinks at the galley. Entertainment was okay with a reasonable selection of movies but I’ve seen better before. WIFI was also available at reasonable costs. All in all I had two very good flights with China Airlines.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Taipei
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Awful from start to finish"

(United Kingdom)

Trip Verified | Awful from start to finish. At check in 3 hours ahead of time I was advised I needed to book a flight leaving Taiwan to enter the country. This was not detailed at any stage of the booking process. Check in manager advised this was the responsibility of the travel agent - I pointed out I booked direct with China Airlines. WiFi at check in was too patchy to book and they wouldn't let me proceed to the business lounge to use their WiFi, which was the easiest solution by far. Instead I was eventually taken to their offices, upstairs at the other end of the check in hall. It took 30 minutes to book under a stressful situation and timeline running away fast. One member of staff in the office was very abrupt and rude. Immigration was slow, so I was now even more stressed and there was NO priority lane at security for business class. Check in staff didn't advise which business lounge, or its location, so I only got there 5 minutes before boarding, which was useless. Finally, boarding was late and they started boarding economy class first (who does that - what are we paying for?) so queries once again with everyone else. Finally got to my seat and found even though I was first to check in I'd been allocated a seat next to someone else, when for early check in, you'd expect they'd have placed me on my own. All in all this gets a 2 for it being a business class seat, but it's the lack of stress you pay for a business ticket on this type of short 2 hour journey. With that they failed miserable. Awful stressful trip from start to finish. No redeeming features at this price. Never again.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManila to Taipei
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airlines for customer service"

(Taiwan)

Not Verified | Hands down one of the worst airlines for customer service!! You take money off people who couldn’t make there flight with the promise of redeeming there return ticket for the set price you had mentioned on the phone! Once that was paid you slap an extra 7000nt on to the ticket price. Disgusting behaviour hang your head in shame! I’ll never use China Airlines again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTaiwan to Cebu
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"impossible to contact them"

(Netherlands)

Not Verified | I had to cancel my booking because I made a mistake in my name. China Airlines has very struct rules, so I had to cancel and book a new flight. I cancelled in February and now, 9 months later, I still didn't receive the refund. It is almost impossible to contact them and they promised several to check it, but still no reaction at all!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFrankfurt to Hanoi via Taipei
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"Overall a good flight"

(Canada)

Trip Verified |   We flew in Premier Economy (3 Adults & a 16 month old infant). Premium Economy seats etc were very good & overall feeling was of comfort. The Seats slid in their shells & angle was good. We had requested AVML Meals for both Sectors in advance. A Meal was served between Singapore & Taipei which was satisfactory & could have been better -had not the caterer ruined it with some Dahi Bhalla tasteless dish! (It should have been spicy Dahi Vada instead!). On the Taipei -Vancouver Sector, the two meals served were not upto the mark. Also dishes had no salt and pepper & we had to use the packets we always carry in our bag . The Cabin Crew were satisfactory , though some of them seemed to spend more time chatting amongst themselves. Crew from Singapore to Taipei was " Sloppy" - spilling fruit juices on the carpet &. English language communication was not good too. The two toilets in the Premier Economy were in general clean but on the Taipei Vancouver Sector the Port side toilet was often dirty & uncleaned. The Entertainment was OK but could have been better. Baggage was well handled. Overall a good flight & China Airlines can be recommended.
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSingapore to Taipei
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"food was very average"

(Canada)

Trip Verified | I have been flying China Airlines (Taipei) for nearly 30 years & flying between Singapore & Vancouver for past 24 yrs. The Airline has always been professionally operated with clean cabins & immaculate Toilets (cleaned frequently by the Cabin Crew). In the past I flew in 737-400 Aircraft, 747-400, A-330 Airbus & most recently by A-350-900 Airbus respectively. All the planes were good & comfortable in the Economy Class I flew. Recently I flew in the Premium Economy Class & was impressed with the Seat & its comfort. (Better than Business Class "Split folding Angular Seats" in many Airlines). Leg room, comfort was excellent. The Video monitor was large & excellent . Baggage handling was good & smooth. The only point which did not meet my expectations was the food . I always order AVML meals (as I am a Vegetarian) & I noticed the meals lifted from Vancouver Airport are the "Worst" in the world with the caterer not having a clear concept of what constitutes an AVML (which is usually an Indian Bread, Garden Veg Curry, Plain Yoghurt, Indian Sweet & the distinctive Indian flavour taste. Further the rice used was "low grade" rice when usually it is the Basmati brand of fine Indian Rice. Sadly all this was lacking & the Caterer I believe should be changed & switched to someone who has understanding of what is an Indian AVML meal. The food from Taipei too sadly was very average. (I had better AVML meals in the past from China Airlines). The snack offerings too were very oriental & had contents which do not constitute International tastes. It is for this reason that I always carry my small packet of nuts etc & plain Yoghurt x 100 ml for my flights. Barring my disappointment at the Food served, the Aircraft was good, clean & comfortable. There were two toilets provided for Premier Economy to be shared by Business Class also. However I noticed that the number of toilets in economy has been reduced from the Standard 6 (for Airbus) to 5 now -probably to fit in additional Seats which is not good for passengers comfort. Customer Service centre was contactable on phone from Canada & efficient. These are my thoughts on the recent flight by China Airlines from YVR to SIN.
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteVancouver to Singapore via Taipei
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"real bad impact and impression"

(United States)

Trip Verified | I was checking in at the check-in counter in the San Francisco International airport the other day. The check-in counter agent he was rude and impatient to talk to me and handle my business. His manners were unfriendly. These are real bad impact and impression. Let me want to think twice if I can get other airlines with similar prices maybe. When I flew out from Taipei to San Francisco several days ago other than going back to Taipei, the check-in counter agent was very very friendly and helpful. It was highly appreciated.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Taipei
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"a very nice experience"

(New Zealand)

Trip Verified | I read some of the reviews on the website and nearly did not get the tickets. I could not have been more wrong. The check in was done promptly and we left on time and arrived slightly earlier than expected. The seats were comfortable and the service was good. Entertainment programme was good too! Overall a very nice experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBrisbane to Auckland
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes