Austrian Airlines

IAD-VIE. Flight left and arrived on-time. Older plane but serviceable. Seats were small. Excellent food and service. My wife ordered (in advance) a special "seafood meal". The regular economy beef meal was good. Will definitely fly with them again.

VIE-LHR. Found the entire flight experience to be extremely uncomfortable. Once seated you cannot help but to wonder if there's even a seat pitch to your seat as your leg would feel like its been clamped against the seat in front of you. Another complaint was with how the stewardesses kept speaking to me in German well after it was established that I don't speak German - found it to be both frustrating and uncomfortable. Apart from the drawbacks I found the breakfast muffin quite enjoyable. I would not care to fly this airline again especially for the prices this airline sells its seats for.

LHR-VIE on 21st Dec packed flight. Check-in unable to get me on an earlier flight couldn't speak German. Lounge was ok nothing special. Boarding was chaotic no priority boarding for Business. Inflight service - food was great as usual on Austrian. Arriving was good fast passport but baggage claim was pathetic. After long waiting time a few bags came out not even the priority bags just regular economy passengers. Then the belt stopped I like many others went to the lost and found where an unfriendly manager told us to go back and wait. A real down turner at 11.30pm.

LEJ-VIE-LEJ Economy class - journey paid with miles. Check-in was very quick but Lufthansa ground staff at Leipzig airport extremely unfriendly. Walking distances at Leipzig airport are incredibly long. Due to bad conditions at Vienna airport the plane (Dash 8-400) could not leave Leipzig on time therefore had to wait about an hour. Captain kept the passengers informed on connecting flights. During the waiting time the crew offered free drinks and newspapers. I asked for a special Austrian paper and received it with a smile. In the air we were served tea or coffee and a small snack. Return flight was also pretty good same experience except for the delay as we landed 20 minutes ahead of schedule. Austrian offers a good value for money (cheapest tickets start at 149 Euro) especially on this route where you have no alternatives.

TXL-VIE-PEK return in economy class (B763). Flights were OK and absolutely on time! Food is quite good and as I heard they will replace the old IFE-System soon.

The problem was not the airline aircraft or its crew but some of the passengers on the flight from Vienna to London. Austrian provide all passengers with the choice of seat yet when I boarded the passengers located in the seats next to me requested that I switched my choice of an aisle seat which I did not. The cabin crew are helpful efficient and friendly. The refreshments are good. The check-in services are efficient and useful. The queues seemed more prominent than usual at Vienna but the terminals and gates are very good with a smoking room free WLAN and sofas. Austrian are a good quality airline and the crew are professional.

LHR-VIE-LHR 29/12/12 and 1/1/13. Excellent product in Business Class. Flights on time boarding perfect in flight service friendly and accomplished on both legs. Food by Do & Co lives up to the long haul experience and plentiful. My only quibble is that the Captain takes an awful long time to switch off the seatbelt sign so long on the return flight (after 30 mins climbing and in calm air) that the senior crew member had to go into the cockpit to check whereupon the seat belt sign was switched off immediately and service began. Excellent food and drinks as usual by Austrian. One complaint: on return flight to LHR cabin lights did not get switched on after take off on questioning this was told that there were approx 100 Japanese pax who'd transferred from a day flight from Japan and requested a dark flight. Cabin crew member for business pax rightly asked if I wanted lights switched on I said no but did think that on a short 2hr flight to London not acceptable for a group to dictate the lighting on a plane - but sympathise with Austrian if this is a regular and lucrative booking! All in all Austrian remains a quality European airline in Business Class well worth flying.

We took the flight OS 026 from Bangkok to Vienna on December 30 2012. Overall impression is poor. The seats are uncomfortable and worn out no leg room. Onboard entertainment is below the level acceptable for long flights. Sandwich that we got for breakfast must have been a few days old. In front of us was a family with 3 kids and the father reclined the seats back during take off. He was not willing to set them into the upright position even during dinner. The cabin staff did not want to react - they said that nothing could be done. Will avoid Austrian flights in the future.

JFK-Vienna-JFK. The seat space on the 777 in economy was the tightest and most uncomfortable of any transatlantic flights I have experienced with the exception of a previous trip on Austrian. Even with an aisle seat it was impossible to move seats dreadfully hard. That said the crew were exemplary main meals of good quality though quantity was a bit miserly in quantity the breakfast prior to landing in Vienna and the snack prior to landing in JFK far more substantial and tastier than most other airlines offer. Plenty of drink runs. Seats booked were honored with both flights jam packed.

LHR to Vienna on a mid afternoon flight onboard the Star Alliance 737-800. The mobile check-in service was easy and quicker yet the request for an aisle seat was not available despite earlier check-in. The flight was full and there was an overbooking meaning one passenger was unable to travel. A sandwich was served and two drinks also. The cabin seemed too hot during take-off however the temperature dropped as we reached cruising altitude. All the short haul fleet have been fitted with more comfortable stylish cabins and is a real plus side to the journey with Austrian. Overall a good journey.