Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 745 reviews
5/10
4 star Skytrax Rating
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1/10

Austrian Airlines customer review

(Canada)

Toronto to Budapest with a plane change in Vienna. Vienna plane cancelled placed on a bus for 3 hours with no toilet or food. Ground staff were not professional constantly yelling at passengers. We had to collect our baggage and walk about 1 km to take a bus. No carts as we had to go outside the airport terminal to "find" this bus. Some of the older travellers were not helped with luggage. Ground staff at Budapest were not told anything about when the bus would arrive only that it was coming and would disembark the passengers in the Departure lanes! Huge confusion even in Budapest. Calling Austrian Airlines was useless as they knew even less. The 50 minute plane ride would have been fine instead we had to wait 2 hours to get on a Bus which took 3 hours! Perhaps if the ground staff were more understanding the trip would have been slightly better but they acted towards everyone as if they were doing us a favour! I felt very sorry for the much older travelers who had to take their own luggage.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Austrian Airlines customer review

(United Kingdom)

LHR to VIE and back recently. Online check in and seat selection was good. A321 are clean the leg room in economy not too bad for short haul. Complimentary sandwich and drink served. Crew smiling. I would use it for short haul flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Austrian Airlines customer review

(Sweden)

CPH-VIE-SKP return. Boarding from CPH was disorganized and messy. Flight staff seemed stiff and uncomfortable snack onboard was a muffin. At Vienna the new airport is very big and everything doesn't seem to work smoothly yet. Flight to Skopje on an older Fokker 100 had friendlier staff however we were offered an apple or a biscuit. Flights went smoothly and on time and pilots are good. But this can not make up for a poor service. Austrian has had a degradation since the last time I flew with them and in the near future I will choose another airline for my East European flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Austrian Airlines customer review

(Slovakia)

VIE-YYZ on a B767-300ER: the check-in experience at the new Star Alliance terminal in Vienna is far from optimal but the trip was OK. Even the older 767s have good seats with adjustable headrests. Personal IFE is not genuinely on-demand but still provides some ten video channels playing in a fixed loop making it possible to catch several movies throughout the flight. There are even live feeds from two outside cameras and an air show channel. Food is good with fresh Viennese rolls and great salads by DO&CO. Arrival to Toronto slightly ahead of schedule. BRU-VIE on A320 was a standard 1hr 25 trip. No entertainment but the slim Recaro seats provide good legroom and a small sandwich plus beverages are provided free of charge. The only downside was the 70-minute delay without as much as a word of apology from the crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Austrian Airlines customer review

(United Kingdom)

LHR-VIE and VIE-LHR: Both flights left 20-30 minutes late and arrived no later then 10 minutes of the published times. Outward plane a Boeing 737 and return an Airbus 320. The planes looked clean and well maintained. What lets the service down is attention to details and quality of human interactions. The drop down screens show a very old moving map and the safety cartoon. On the return flight the screen was just left down but blank for 40 minutes before some old cartoons were shown. The cabin crew appear to do what is required of them but with no great zeal. Passengers offered a drink and a muffin on outward flight. On the return leg a turkey and cheese sandwich. When I asked for a vegetarian option I was told directly and with no apology that there was not any. Mints offered after we had landed as passengers were on the way out. Another problem is that it is a very long walk at Heathrow to and from the gate used by Austrian. There are various means that help people a long but it can take up to 20 minutes. The new terminal in Vienna had a similar problem although not quite so bad but still a lengthy walk to passport control and I found very badly signposted. Next time I will fly with one of the other airlines. Departure on the return leg at the gate from Vienna was a bit chaotic and could have been better organized.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Austrian Airlines customer review

(Belgium)

Brussels-Vienna return July 2012. Nice newish 319s with plenty of room and easy-to-fasten seatbelts even for amply proportioned pax like me! Coffee/tea juice and sandwich served on the out flight with the additional option of wine on the late afternoon return. For the return flight it was possible to check in at the Vienna CAT Air Terminal in the city centre saving me the need to carry luggage into the airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Austrian Airlines customer review

(Moldova)

Washington DC to Chisinau via Vienna Economy Class. Travelling with my wife and 1-year old son. The overall impression was average-good (7 out of 10). The plane was old and the seats looked worn out. Limited legroom. Limited overhead luggage space on the old Boeing 767-300. The in-flight entertainment was old not an AVOD which is standard for many European carriers by now. The service was OK. FAs were helpful with the bassinet frequent rounds of drink service and good food. I ordered a seafood meal and the salmon and shrimp was tasty. On the VIE-KIV was offered an apple as a snack. Good wine on-board flights on time and no problems with luggage. I've been flying Austrian for many years now and to be honest I have witnessed a constant deterioration of the product. Austrian is still an OK company but definitely not what it used to be.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Austrian Airlines customer review

(United Kingdom)

LHR-VIE-TSE. New terminal at VIE excellent. Food good staff friendly. VIE-TSE is a 5.5 hr overnight flight on a cramped 737. Business class is just the standard economy seat with a centre seat blocked. I got to Astana feeling battered having not slept. Of course I don't expect a full lie flat bed but they should be having a good look at the new Turkish short haul business class seat which is fit for purpose. Unfortunately I didn't have much option with my schedule but I will try to avoid this in future. It was fine for LHR-VIE though which is exactly the type of flight it was designed for! Book with caution and do your research on overnighters with Austrian!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Austrian Airlines customer review

(United States)

One of the worst airlines I have flown. The planes are outdated. The food was below standard. Airline staff literally threw a cheese sandwich at me. Upon requesting if there was an alternative I was informed "I have only this If you don't like you stay hungry". Totally unbecoming of a four star rated airline. The cleanliness of the planes was poor. Flight took off 30 mins late. Entertainment system on the flight was antiquated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Austrian Airlines customer review

(United Kingdom)

London Heathrow to Vienna Schwechat. Overall this flight was fantastic and couldn't have been better. Organized boarding to stop that mad rush and running to be first. The SMS check-in service was also great very simple and easy was able to choose my seat free of charge. Courteous friendly staff all English speaking. Tasty snacks and drinks served within first two minutes of seatbelt sign being turned off. The cabin of the A320 was newly fitted with the new Recaro seats comfortable stylish and modern. Hilarious in-flight video played via shared (but easily visible) screens on the overhead panels. Whole cabin brand new. New Star Alliance terminal at Vienna clean very new. First time flying with Austrian and my decision has been made to fly this frequent route every time from now on!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes