Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 766 reviews
5/10
4 star Skytrax Rating
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8/10

Austrian Airlines customer review

(United Kingdom)

LHR to Vienna on a mid afternoon flight onboard the Star Alliance 737-800. The mobile check-in service was easy and quicker yet the request for an aisle seat was not available despite earlier check-in. The flight was full and there was an overbooking meaning one passenger was unable to travel. A sandwich was served and two drinks also. The cabin seemed too hot during take-off however the temperature dropped as we reached cruising altitude. All the short haul fleet have been fitted with more comfortable stylish cabins and is a real plus side to the journey with Austrian. Overall a good journey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Austrian Airlines customer review

(Austria)

Flight INN-VIE cancelled. Initially AUA announced delay on the screen however there was no one from AUA in departure hall to assist passengers. They show a complete lack of interest. Some passengers have been approached for rebooking but those with a higher status (Star Alliance Gold). 3 hours later the second flight was cancelled. Again nobody in the departure hall to assist passengers. Announcements were either inappropriate or late. Two staff members tried to identify passengers from their flight to give them a 5 EUR voucher however again they did not care about Star Alliance Gold status at all. Check-in staff in part cannot recognize priority passengers and do not know how to manage situations like cancellations. An agent responsible for the 2nd rebooking was more professional and arranged free taxi transportation after the 2nd flight cancellation.
Seat TypeBusiness Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Austrian Airlines customer review

(New Zealand)

Vienna to Bangkok 3 August OS 025. Impressed by the friendly and competent service fresh food good beverages and magazines. Looking forward to our next flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Austrian Airlines customer review

(Brazil)

From Berlin Tegel to Wien the B737-800 was spotless. The 3x3 configuration with the middle set blocked was not the most comfortable but business was quite empty and it was a short (1 hr 10 mins) flight so cannot complain. Enjoyed the light blue with red leather seats decor of the cabin a nice departure from the frequent dark blues and greys from other airlines. Flight attendant welcoming and professional spoke good English and worked hard to make flight enjoyable. Around 11am a full lunch was served with starter hot breads small salad with black forest cake for dessert. A nice Austrian sparkling wine and hot coffee with pralines to close. Wien airport looked new and huge cannot understand why we parked on a remote area and they had to stuff all the passengers on one bus many fingers where available. From Wien to Frankfurt another spotless plane this time an A-321 with the Euro standard business with 3x3 and blocked middle seat. It was a bit more comfortable than the 737-800 and this time cabin was almost full. During the sunset the friendly FA served a full dinner with starter small salad nice pork schnitzel with potato salad a very good chocolate-mousse tart and coffee and pralines. Landed in Frankfurt after an uneventful 1.10 hrs flight. Both flights on time with professional and hard-working crew and nice looking and clean planes besides high quality meals. Would fly again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Austrian Airlines customer review

(New Zealand)

Flew from Bangkok to Vienna very limited leg room old entertainment system could not eat comfortably as the chair in front if me was reclined I asked an attendant to ask the passenger to sit up and was told no ad he is asleep! Cabin Crew seemed to not be around for most of the flight apart from at meal times. The attendant on my side of the plane was rude and abrupt she crashed the trolley into the narrow aisle a few times and dropped cups on the floor!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Austrian Airlines customer review

(Moldova)

Took Austrian from Washington DC to Chisinau via Vienna. IAD-VIE leg was on an old Boeing 767-300. Old seats old in-flight entertainment limited overhead luggage space. FAs were friendly and served a good meal although I must admit service was not up to Lufthansa standards. I didn't see them doing any rounds of drinks in between meals. VIE-KIV flight was on a Fokker 70. Good seat comfort and good flight overall although nothing spectacular. The service on this leg consists of a chocolate waffle. Connecting in Vienna's new terminal was a nice experience and so was the Business lounge. Overall the experience was above average mainly due to punctuality food and FAs service but the product in general has a lot of space for improvement to be on part with companies like Lufthansa or Swiss.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Austrian Airlines customer review

(Czech Republic)

PRG-VIE-PEK. First short haul flight on DHC8-400 with enough leg space and comfortable seats. However the cabin crew seemed unkempt. Transferring at VIE was pretty smooth and I consider that new terminal reasonable. The biggest problem of whole my trip was the old B767-300 on the connecting flight to PEK. Shabby interior ridiculous legroom and user extremely unfriendly small AVOD with horrible graphics. Rather use your smartphone when watching movies.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Austrian Airlines customer review

(United Kingdom)

Travelled from Tehran to London in business. This is a difficult flight thought I would find some comfort by paying for business class. Seats were exactly like economy: cramped dirty and old. The breakfast was awful. Awful experience for 5 hour flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Austrian Airlines customer review

(Canada)

Vienna - New York yesterday on a completely full 767-300. 767's interior was very dated looking with sky- blue bulkheads pea-green carpets and bright turquoise seats. Pillows and headrests were red. All in all an odd design scheme to say the least. Backseat video monitors were tiny with extremely poor picture quality. IFE was not on-demand; all films played on a loop. The female cabin crew were polite but distant. Smiles were hard to come by. On a 9.5 hr flight they managed a remarkable disappearing act for hours and hours on end. A few drink cartons were left on the counter - for passengers to help themselves - in the otherwise abandoned galley. Two meals served and they were both quite good. During both meals warm breads were offered and re-offered. (Only) two 'water walks' were made during the long hours between the meal services In spite of the good catering my transatlantic flight on Austrian felt a bit down-market. Certainly not up to the standards of sister companies Swiss and Lufthansa. The timing of the flight - not to mention the fact that it was non-stop - was convenient for me but I wouldn't go out of my way to fly Austrian again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Austrian Airlines customer review

(Germany)

C Class FRA-VIE-BKK-VIE-FRA. Two extremes on the same long distance flights. FRA-VIE-FRA was standard short haul business class service. VIE-BKK and back was excellent in terms of food (on-board chef makes dining in the air somehow a special experience) and friendliness of crew and the downside was the ancient seat and extremely ancient inflight entertainment system. Both seats and IFE are rather late 90's style. Not a big choice not on-demand plus blurry screens. Crew apologized and referred to the planned refurbishment coming up soon.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes