Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 758 reviews
5/10
4 star Skytrax Rating
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3/10

Austrian Airlines customer review

(United Kingdom)

LHR-VIE-TSE. New terminal at VIE excellent. Food good staff friendly. VIE-TSE is a 5.5 hr overnight flight on a cramped 737. Business class is just the standard economy seat with a centre seat blocked. I got to Astana feeling battered having not slept. Of course I don't expect a full lie flat bed but they should be having a good look at the new Turkish short haul business class seat which is fit for purpose. Unfortunately I didn't have much option with my schedule but I will try to avoid this in future. It was fine for LHR-VIE though which is exactly the type of flight it was designed for! Book with caution and do your research on overnighters with Austrian!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Austrian Airlines customer review

(United States)

One of the worst airlines I have flown. The planes are outdated. The food was below standard. Airline staff literally threw a cheese sandwich at me. Upon requesting if there was an alternative I was informed "I have only this If you don't like you stay hungry". Totally unbecoming of a four star rated airline. The cleanliness of the planes was poor. Flight took off 30 mins late. Entertainment system on the flight was antiquated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Austrian Airlines customer review

(France)

PAR-BKK-PAR flying via Vienna. I fully agree with all statements regarding Business Class of the Austrian airlines. The catering service of Do&Co is one of the best cuisine's I have ever had on an airplane in Business Class. However the sleeper seats are really not comfortable and I do not understand Lufthansa investing money to these archaic seats. Entertainment system is outdated compared to other European airlines. I agree that fabulous dishes soft and alcohol drinks and service compensate everything else. However I know that the Economy class of the Austrian still needs a lot of improvements and low quality service in comparison with Lufthansa Turkish British and other European companies.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Austrian Airlines customer review

(United Kingdom)

London Heathrow to Vienna Schwechat. Overall this flight was fantastic and couldn't have been better. Organized boarding to stop that mad rush and running to be first. The SMS check-in service was also great very simple and easy was able to choose my seat free of charge. Courteous friendly staff all English speaking. Tasty snacks and drinks served within first two minutes of seatbelt sign being turned off. The cabin of the A320 was newly fitted with the new Recaro seats comfortable stylish and modern. Hilarious in-flight video played via shared (but easily visible) screens on the overhead panels. Whole cabin brand new. New Star Alliance terminal at Vienna clean very new. First time flying with Austrian and my decision has been made to fly this frequent route every time from now on!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Austrian Airlines customer review

(New Zealand)

Bangkok-Vienna-Tokyo. Flew these two routes with Austrian Airlines. Total of about 20 hrs in the air. Staff are pretty good but it stops there. Entertainment system is old and outdated. Worst I've come across. Food average at best - small and not much variety. Decor old.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Austrian Airlines customer review

(Switzerland)

ZRH-VIE-CFU in Economy. I must say both flights with them were very nice. First flight a nice ham and cheese sandwich. 2nd flight a hot sandwich. Absolutely enough for a 1.50 hours flight. Drinks were offered two times on both flights. Crew very friendly despite that they fly now under Tyrolean airways. The only negative point is that the Internet check in did not work and after several phone calls with grumpy agents I called OS here in Zurich and a nice lady explained to me that Swiss is the handling agent in Zurich and that I have to check in through the website of Swiss. How should I know this. The new terminal in Vienna is great. Except that the new smokers lounges were "Out of order". Strange in a new terminal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Austrian Airlines customer review

(Germany)

MUC-VIE-NRT. I chose Austrian Airlines because the ticket price was lowest. The seat was too small for the long flight to Asia it was difficult to relax. Food was terrible and quantity not enough. The number of moves was much less than other airlines. I will never use this airline even if prices are attractive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Austrian Airlines customer review

(Canada)

This was our first trip with Austrian and except for the seats in Business class which we felt hard to get really comfortable in the total recline position the flight food and service was excellent. The 5 course meal which you select from the menu and served by the onboard chef in his chef's hat and crew was as good as some of the better restaurants we have eaten in. Crew was very friendly and gave us excellent service. Definitely would fly with them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Austrian Airlines customer review

(Germany)

Flew MUC-VIE-WAW several times in C-Class during the last months. Austrian Airlines (OS and VO) by far have the best Intra-European inflight product within the LH group. DO&CO catering is outstanding and flight crews show a high level of hospitality. The new Austrian Star Alliance terminal in VIE is a huge improvement and extremely comfortable for quick and easy connections. New HON lounge is a very nice treat away from the masses of fellow SEN and FTL passengers. Together with ZRH and MUC it has become a great and very comfortable hub in LH group. I hope OS/VO will keep their service level as a benchmark for other LH group members in the future!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Austrian Airlines customer review

(France)

CDG-VIE-KLU KLU-VIE-CDG. We missed both connections because of delays during first flight. They offered us a 75€ voucher for compensation despite EU recommendations and 6 hrs delay to KLU and a forced overnight stay in VIE on our way back. We even had to ask 3 times to have a bus ticket to go to the train station.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no