American Airlines

✅ Verified Review | American Airlines check in was very easy and we dropped off our bags at the bag drop. I am Pre Check so security was quick. However the gate area was crowded as the flight from Phoenix to Maui was full so it was hard to hear boarding announcements. Gate agent was pleasant. This is a B757 which means it is old. There is no seat-back IFE just the large monitors placed throughout the cabin. Didn't watch the movie because the sound was not very good. I had my tablet with me so I just watched a couple of downloaded movies on the 6 hour flight. Flight attendants came through the cabin a couple of times with drinks and selling snacks. One of the attendants was cranky but the others were very pleasant. Seat was worn and could use an upgrade. The flight was generally comfortable, we left on time and arrived on time and our bags were out about 20 minutes after we landed. Overall a reasonably good flight. Sometimes I think only people with bad experiences write on these review sites. I have generally been pleased with AA.

✅ Verified Review | Miami to Washington Dulles. Was supposed to depart at 8:40am, something about a log blog not being in the plane so we waited until 10:30am to leave. I feel it shouldn't have taken that long and should have been noticed way before we boarded the plane. Plus side we got a snack, but as the vegan wrap was disgusting.

✅ Verified Review | It was a terrible experience flying from San Francisco to Dallas Fort Worth with American Airlines. Flight delayed for 2 hours and service was horrible. After landing in DFW, we had to wait an hour for baggage. No one explained why we had to wait! I missed my hotel shuttle because I waited for baggage until 1.30 am. I had to pay for a taxi to get me to the hotel. Do not fly with American Airlines, if your time valuable

✅ Verified Review | New York JFK to Los Angeles. I was an American Airlines Advantage member for few years, and this is the first, and probably the last time I use them! Absolutely terrible from every possible angle. To begin with before I signed up for AA program it was many benefits included but not limited to Priority boarding. Which was pretty good, since I used it with different airlines. Now things changes and you get regular boarding, they just put you ahead in group number 5, but customer service at the gate of JFK was so terrible that you literally have to fight to get on board with your group since all people lined up and in rush. Another thing they forcing people to check carry on. Old planes. On the way back from Vegas even worse. Same thing customer service at the gate is so terrible, had 2 small carry on bags and wallet over my shoulder she screamed at me that I had 3 bags. Stopped me and was very impolite saying that I had to put my wallet inside my bag.

✅ Verified Review | Flew American Airlines from Belize to Manchester via Los Angeles. Flight late, so missed connecting flight. Lost my luggage, unbelievably rude Baggage Claim. I had to locate bag 4 days later, no contact. No food on 5 hour US flight, awful meal on transatlantic flight. Charge for checked in luggage. Grudging rude staff. Full on prices, pared down service and facilities. Very expensive low budget standard airline. No entertainment on 5 hour flight unless have own device on which app may or may not load. In any event has to be done before you fly. Avoid.

✅ Verified Review | Dallas Ft Worth to Beijing. I normally use British Airways for long haul but decided to change because of poor service. The plane was new and the business class seats comfortable. Probably the best entertainment I have seen on any flight. Food menu was bland but this is normal on some western carriers. American could be world class if only they taught their staff to be human and empathetic. If they concentrated on making the passengers comfortable rather than themselves it would have made the grade. Conclusion better than British Airways but not as good as Cathay.

✅ Verified Review | Sacramento to Grand Rapids. American Airlines staff are very rude when asking about delays. I don't fly much so I get anxious when things change and they are not understanding. The flight attendants are great though. As far as the airline as a whole. I'm so fed up with all of the delays and problems they have. I'm getting back 2 hours late after an already late arrival from Sacramento to Grand Rapids. I asked if they could place me in a hotel for the night as I live far from Grand Rapids, so on top of arriving late I will have to drive for a while as well. They looked at me like I was crazy. Not to mention the money I've had to spend on food while waiting because I planned to be home. And they switched my terminal 3 times and by the time I got to my gate they switched it and to go all the way back to where I started. Definately not flying with them again - not impressed at all.

✅ Verified Review | Everything is in the fine print when you book a ticket with American. We bought three tickets from Boston to Chicago and paid for three, yet they gave one of the seats away. The answer if you look at the fine print, you agreed to the terms. That's way I try to fly SW, Jetblue and others.

✅ Verified Review | Augusta to Albuquerque via Charlotte. American Airlines flies most Eastern US Flights through a Charlotte Hub. Their timing in Charlotte does not account for the "chain of comedy" error that are built into domestic flights governed by the TSA. In a recent round trip from Augusta GA to Albuquerque NM; the return was routed from Albuquerque to Phoenix to Chicago to Charlotte to Augusta. The lay-over in CLT was scheduled as 56 minutes. The flight in Chicago did not board until 25 minutes after scheduled. The pilot taxied to a runway, waited 10 minutes and announced windspeed was too high to take off, waited another 15 minutes, then taxied to another runway where he announced the wind speed was fine, we were 5th in line for take off. Arrived in CLT and deboarded at 10:12 PM at terminal B16, connecting flight doors close at E24, 10:20 PM. Needless to say, missed flight. American Airline customer service unapologetically offered a hotel and a 9:30 AM flight the next day as only option. Problem - had appointment that I could not miss at 9;30 AM in Augusta. I pushed it - wanted a rental, AA agent got a bit nasty. No rentals available, took car service back (probably cheaper than a 1 way rental in the end). Still arguing with AA - they claim total liability is $90 - the land mile % of total trip that was unused. They blame wind, weather, airport flight controllers and "me". I have been an engineer and project manager for almost 20 years, part of the measurement of my job performance is my ability to meet schedule commitments. Why is it that AA believes meeting schedule commitments is optional?

✅ Verified Review | Cincinnati to Birmingham via Charlotte. I'm trying to remain kind and sweet, but this is the third flight with American Airlines in the span of 3 days that has been delayed, resulting in an overnight stay, and arriving a day later than planned to my destination. Customer service was nonchalant and unapologetic when I missed my connecting flight as a result of delays. If at all possible, I will avoid flying with American Airlines in the future.