American Airlines

✅ Trip Verified | Mobile to San Francisco via Dallas Ft Worth. The most pleasant trip I have had in years. Airbus with screen in back of seat was great for passing 3.5 hourflight time. Was surprised that games, tv shows and movies were free. What a departure from the nickel and diming. Seats had enough room for me to breathe. Overhead bins were big enough to hold carryon's. Our suitcase was 51 lbs (1 lb over, agent said no problem). Will choose AA if choice is available.

✅ Trip Verified | Midland to Phoenix. Be aware that if you pay the lowest fare at AA you won't be able to use the overhead bins, only be allowed one carry-on, be the last group to board and not be able to select your seat until 24 hrs before departure at check-in. And from my personal experience they show only a few seats available for purchase making you think if you don't purchase a seat, you will be stuck in the middle seat even though when you board there are plenty of available seats.

✅ Trip Verified | Grand Rapids to Vancouver via Dallas. After an absolutely horrendous experience with American Airlines and their garbage customer service with multiple missed flights, every flight overbooked and their "not our fault. We had to de ice 8 times, good luck finding hotel room, though other airlines had no problem flying out did they? Their "customer service" counter is false advertising as they couldn't give a damn, and said "nope we can't upgrade your seat because others require a fee and it's not our fault you missed your flight because our planes are old." Then for customer service, it basically submit it to an email that's probably just marked as spam/delete so they don't take responsibility Try any other airline or walk even, American Airlines is garbage.

✅ Trip Verified | Dallas to Minneapolis. Thank you American Airlines I've been sitting at the airport since April 13th, it is now April 14th at 9pm. I'm still sitting here I missed my flight this morning and there's a storm in Minneapolis so I can't catch a flight until tomorrow morning April 15th at 8 in the morning I haven't eaten since yesterday. I've asked if I could get a voucher to stay at the hotel for the night and the voucher for meals but you guys have told me no.

✅ Trip Verified | Miami to Rochester via Chicago. After my first bad experience flying American a few years ago I decided to try them again to get me home early from vacation to beat the storm waiting at home. Departed Miami on time and connected in Chicago to find out they canceled the one hour flight I booked 12 hours earlier to make it home to Rochester before the storm. Now I’ll be stuck here in Chicago for 2 days which will result in thousands of dollars in lost revenue for my business. Not to mention the checked bag they lost along the way as well. Thanks American Airlines for yet another disappointing experience. You should advertise yourselves as the last resort airline for those of us who may want to make it to our destinations. Another unhappy experience.

✅ Trip Verified | Minneapolis to Miami via Philadelphia. Flight was cancelled the day before and I was told I needed to reserve seats on our new flight. Tried reserving these seats and it kept saying error please try again. Come to find out, I was charged every single time I retried to book the seat which left me with $1 in my account. AE was no help, was on the phone with them over 3 times to cancel the transaction and report the issue. They stated they'd cancel but that the money wouldn't be sent back to my account for up to 3 business days. And then when we were rescheduled to leave, they have maintenance issues and the flight was delayed over an hour. Our connecting flight took off 45 minutes after we were supposed to land so I brought this concern to the employee at the desk. He laughed and stated rudely "all you Miami folks are nervous Nelly's. I need you to be patient." And then when the flight was delayed again the worker asked another co-worker if she could help find the Miami connecting folks a different flight and she loudly stated "I really don't want to!" And they both laughed. Very unprofessional experience which has left me knowing to never fly American again. Weather/maintenance is one thing for delays (I understand this) however this whole experience is way more than the delay. It's the money I no longer have for my trip that American took out of my account and the rudeness and unprofessionalism of service.

✅ Trip Verified | Washington DCA to Albany. I Purchased an economy class ticket. In doing so American stated that I do not have access to the overhead bin’s. I may only bring on a personal item that measures no more than 18x14x9“. Fine. I checked a bag. But nowhere on the American website does it state that any personal item that has wheels and a handle is not considered a personal item even if the measurements are less than required. On my flight, as I was getting ready to board I was basically held hostage before I could board because my personal item had a handle and wheels and that is considered a carry-on. Not only did I pay a baggage fee, I was assessed a penalty fee for a total of $60. If the website had stated that I wouldn’t have bothered purchasing an underseat wheeled bag that was under the size requirment. Any complaints through customer service resulted in a black hole stating they cannot go back on what the gate agent assesses.

✅ Trip Verified | Jacksonville to Tucson via Dallas. This is a story about what happens when you are a Platinum Million Miler with American Airlines and you pay full fare for three first-class tickets for your family, booking through AAVacations and one of your family gets bumped by an air marshal. Spoiler alert: To stop you tweeting they mollify you with "Our AA Vacations team will be able to help out with a refund once your travel is complete." And once your travel is complete, the AAVacations team tells you they cannot issue refunds and sends you into a bureaucratic maze designed to punish you until you surrender. Here's the back story: First know that there were two marshals sitting in a 9-passenger first-class cabin on the dangerous passage between JAX and DFW. My petite wife ended up taking our displaced son's seat 20A because she was the only one who could fit into it--an unhappy way to start a $7K "luxury vacation." 20A is the seat opposite the aft cabin lav on a CR9 RJ900 aircraft. Her seatmate, a small elderly woman who also paid full-fare for a first-class seat, had been displaced by a second air marshal. More, so that the two air marshals could sit silently together, ever vigilant, one played poker and the other solitaire on their phones - my son and I were split up and placed as far apart as possible and still be in the same cabin. Having flown many millions of miles on many carriers, I suspected that not everyone in First had paid full fare for their ticket, so far in advance of boarding we asked the gate agent to look into the possibility of getting us back into our original seats, together three across. Subsequently, she managed to avoid my requests for updates until just before boarding when she advised that "No one had volunteered to give up their seat" and attempted to foist a $300 voucher on us as compensation, adding "There's nothing else I can do." Not true. When you do finally arrive at your vacation destination, American has managed to lose your bag. Now I understand that this happens, but how did they lose only one of the four bags we checked and why did it have to be my wife's bag? The following morning they delivered the bag to the Westin La Paloma, where we enjoyed a terrific week. The good folks at Westin took it upon themselves to make up for the lack of customer care and service from AA and AAVacations.

✅ Trip Verified | Asheville to Chicago via Charlotte. Do yourself a favor and fly another airline. They try and make you pay to pick your seat if you are in basic economy or else they will assign you one. I choose to let them assume because on the app it said all available seats were for purchase. I board the aircraft and they have roughly 30 open seats and i am able to have an entire exit row. I land in Charlotte NC for my connecting flight and they charge me $50 to check my bag at the gate because I’m the last group to board and the overhead bin is full. Asheville allowed me to check my bag complimentary at the gate for an even smaller aircraft. The staff was incredibly rude and did not care that $50 is a lot of money for people. I will never fly this airline and neither should anyone else.

✅ Trip Verified | Las Vegas to Dublin via Philadelphia. Very comfortable flight from Las Vegas to Philadelphia on the A321. The next leg from Philadelphia to Dublin was fantastic. Comfortable seats with AVOD plus non stop food and drinks service. Started with a hot meal which was great - I had the beef, then the crew came through with ice cream and then later with a hot pizza and cake combo. Flight crew were professional and friendly. Aircraft was clean and comfortable. I am appreciating the new American Airlines these days.