Air India

I travel by Air India quite often, it has records for delay in flight always. But this time I had a bad experience and i have decided that I am never going to travel in Air India again. My flight was from Bangalore to Silchar via Guwahati. I was supposed to change my flight in Guwahati. But due to delay in flight as usual, it decided to go directly to Silchar without changing. Captain made an announcement about that. But as all know, maximum people usually don't hear the announcement with full concentration, I heard it but still to confirm about that I went to ask Air India staff, he just shouted like anything, saying "Can't you listen announcement has been made?", like me most of the passenger went to confirm about that, he shouted at everyone. I didn't like the behavior at all. I have traveled by other airlines also I didn't experience any such things. If you ask them they will reply in a good way. But this experience with Air India is horrible. They should know how to behave with passengers.

Twice in a row I had terrible experiences with Air India due to the airline's disorganization and inability to run their flights as scheduled. For my flight from Myanmar to Kolkata on Feb 27, the airline sent an email the afternoon of my evening flight saying the flight time had been moved up by two hours! I had to rush home from a goodbye lunch to pack and get to the airport quickly, and then the flight was delayed for 1.5 hours from the new time. The fact that Air India thinks it's okay to move up the flight time at the last minute is a sign of their general disregard for the customer. On my next flight from Delhi to New York, the airline canceled my night time direct flight and combined it with the 10:30 flight the next morning. I was already on my way to Delhi when I received a text about the change and had to scramble at the airport to get a last-minute hotel room in Delhi, which the airline did not compensate me for. The Air India web site still showed the original flight time and the Air India staff at Delhi took a while to search and confirm that the flight was indeed cancelled. A very poorly run airline.

Heathrow to Delhi with Air India was perfectly acceptable. This was a new 787 and consequently the seats were decent, legroom was better than average, and the entertainment screen was big and bright. Food was mixed - the main was excellent, the breakfast omelette was pretty grim. Several gin and tonics were provided. Biggest downside was the lack of film selection on the entertainment system - maybe they're concentrating on Bollywood, I don't know. I chose Air India based on price, and I would happily do so again.

My experience with this Air India flight was painful and I am not sure if they ever read this and change their process. I was travelling to Kolkata from New York via Delhi. I was supposed to take the next flight from Delhi to Kolkata, 2 hours after reaching Delhi. But I came to know in the last moment that I have to do the customs in Delhi, gather my baggage, re-check and submit my baggage for the flight to Kolkata, and then take the Kolkata flight. All of this in just 2 hours. But surprisingly, the other connecting flight which is after 5 hours wait time in Delhi, automatically checks the baggage (through check in) at Delhi, and we can get in Kolkata for baggage and Customs. Food and beverage service onboard was very poor. The overhead reading lamp does not work, and the staff was ill behaving when they see another customer requesting something.

Delhi to Heathrow on Air India. The food and beverage service on the flight was poor, with the selection of drinks being extremely limited. The cleanleness of the aircraft was good, however the side of my seat half of the plastic panel was missing. I discovered that the control for my seat did not work at all, resulting in me having and limited control of the entertainment system. The faulty control also resulted in me being unable to call for service or turn on the reading light. This was not limited to me, with multiple rows of seats experience the issue. Comfort was lacking as seats were extremely narrow. Overall the experience of our flight was poor.

Flew Air India from Lucknow to New Delhi on A321. Check-in bags have to be screened first before you can be processed at the airline check-in counter. Despite the fact that airline associate had just finished arguing with another passenger over baggage fees, he was very polite and professional while checking us in. The baggage fees have to be paid in another part of the airport, which is inconvenient for passengers. While on-board, I loved the colorful upholstery on the seats. The sandwiches provided by Air India were delicious.

The plane was new and the flight was comfortable, however several details were already broken like the reading lamps (at least mine). The staff very rude and the food was poor. The ground services and the customer service was the worst that I have seen.

Air India from Chicago to Delhi direct flight was the most horrible flight I have taken. Flight leaves and arrives on time. Cheapest and fastest flight to Delhi. Broken seats : almost 30% seats have some maintenance issues. Broken TV Screens. 90 mins after take-off from Chicago lunch will be served. After that no service at all for another 9 hours. If you ask you can get sandwiches from galley area, same thing applies to drinks. Some toilets are broken. Staff say since this is 15 hours flight they don't have enough storage for food supplies so they can not cater 3 meals or offer drinks (except orange juice in the galley. Flight info system was unavailable or switched off during entire flight. Announcement made by captain and crew during flight was not audible and not clear. Baggage delayed by more than 45 minutes.

I was unsure about flying with Air India and decided to buy the round trip from JFK to Delhi because it was convenient and the cheapest. I was pleasantly surprised with the business class seats. They gave a night suit in business class, and the service of air hostesses was a welcome change. The flight was comfortable.

Had a morning Air India flight from Chennai to Singapore with a connecting flight back to Melbourne the same day. Was worried about the connection as I was flying Air India, but was the cheapest ticket flying out of Chennai at that time and never flew on the Boeing 787 so decided to take the risk. Got to the airport three hours early but no one was servicing the Air India counter which really got me worried that the flight was delayed and I would miss my connecting flight. The check in counter finally opened 2 hours before the flight and was really slow, however they did manage to check everyone through and the flight did depart on time surprisingly. Flight was comfortable and impressed how clean the aircraft was and the crew were friendly and professional. IFE was average but easy to navigate. The meals were nothing to write home about, I had the veg option which was bland but they did have a non veg option as well. First time in a very long time flying Air India and would fly again.