Air France

CDG-MAD-CDG-ZAG quite new airplanes on CDG-MAD-CDG route fast and smooth boarding on both airports and decent onboard service. CDG-ZAG route operated with smaller and a bit dated plane (HOP regional) but still good service and all flights on time.

On a flight from BKK to CDG nothing was served to eat for 9 hours. There was a self-service bar but they had run out of everything except water. The cabin crew did nothing except sitting in galley chatting with each other. They were not interested in us passengers at all. Air France is by far the worst airline i have traveled with. If you are going on a long haul flight with AF don't forget to bring some sandwiches with you because you might need it.

Flew Zurich CDG Atlanta return in Premium Economy. Would normally fly Swiss or Lufthansa but needed a late flight back from Atlanta so chose Air France. Have to say the premium economy seats are roomy allowing me to work during the outward bound flight to USA but they are very hard and do not recline properly so was not able to sleep much during the return night flight. Food was disappointing I think Lufthansa offer the better choice of meals. Also the choice of drinks was poor and the attendants were not too helpful. On the return journey they didn't distribute the kit with toothpaste face mask etc. Choice of inflight films was quite good although the picture quality of the monitor was poor. Priority channel for boarding and check in is OK but CDG transfers and lounges are a nightmare bursting to the seams with passengers not enough seating and not enough toilets.

AF 522 CDG to Cape Town 2/2/15. Service diabolical seat uncomfortable food and beverage very average - all in all the most underwhelming of experiences just like BA in their nationalised period. The most extraordinary experience was to be told by 2 stewardesses over an hour between them to put out my reading light and go to sleep. 58 years ago aged 6 I might have accepted it but how utterly inappropriate behaviour. The first one actually reached past me and switched it off (this was maybe 30 minutes after they dimmed cabin lights after very poor food service). An hour or so later the second one tried and got a very brusque "go away and leave me alone" from me. This stunned her into saying "you can't speak to me like that" to which I responded "I have now go away". When did it become company policy for AF to treat customers like 6 year olds? Probably the most unsatisfactory flight I've ever taken.

Flew from Toronto to Paris then on to Malaga on February 4th returned same route and airline February 24th. Never flown with Air France before but will from now on. Excellent cabin crews good food and wine clean comfortable jets on time never lost our baggage and short layovers in Paris both ways. I am booking second trip with them in September now.

Flight to Cape Town from CDG. Booked premium economy for me and my wife 11.20pm. Take off on time - so far so good. The premium economy seat does not recline it just slides down a bit and a metal support strut for the seat in front is just where you want to put your foot. The seat is also hard and uncomfortable with what seems to be a metal bar running across the middle. Place the pillow under buttock to try to relive the pain. A full hour passed without any cabin staff making a appearance no aperitif no drink no nothing! Eventually some hour and ten minutes later a hostess brings a tray of food which has no resemblance to something you can actually eat one small bottle of vino and half a cup of coffee. That's it lights out and we never see anyone again until about 8.30am. No sleep at all the most uncomfortable flight ever. By 9am we are presented with more awful food and anther half cup of coffee. The return journey was no better and now we are awaiting our luggage as for some reason it did not fly with us. The touch screen inflight entertainment has a mind of its own and would not work properly. A real let down for the price.

I flew business class on Air France's A380 for work. I was very excited to get the chance to fly this aircraft. I was totally underwhelmed by the business class seat. First Service was good. Wine was good. Entertainment was good. But - Business class on the A380 and the seat is not a lie flat seat! I don't think I slept 20 minutes. The pitch is 81 degrees. I'm 6'5" - which means I barely fit in the seat when it opened up - but you find yourself sliding down the whole time.

Paris CDG - Moscow Sheremetyevo. AF1844. I have never before encountered service in business class as so poor and an inflight experience as negative as I did on my recent flights: uncomfortable seats (in fact business class seat were economy class seats separated by one non-occupied seat. The entire meal was served on a single tray under a plastic film like in economy class. Entertainment were not available. The return flight Moscow-Paris on Aeroflot was significantly better!

Flew CDG-DTW on Delta code-shared flight. New AF seats are very uncomfortable compared to the ones before and less room for the legs. Food was OK though not particularly tasty or healthy. The flight was an hour late with no explanation and assistance at CDG (too few counters for check-in).

ORY-MRS nothing special for this 1 hour flight cabin crew was smiling and friendly the captain made frequent announcements and the service was quick and professional. I definitively recommend this airline. No IFE.