Air France

I've had the misfortune of flying Air France on many occasions and every time I am let down by some aspect of it. It is only through desperation I use the airline now and I would willingly pay over their price to avoid it. As a frequent flyer from Saudi Arabia I find AF charter Saudi Air flights and pass them off as their own. For me this is unacceptable. If I wanted Saudi Air I would book Saudi Air. The toilets are always dirty and smelly the flight crew generally miserable and there are always extremely badly behaved kids crawling over the seats. What I've also found is the passengers here cannot wait for the plane to stop before they're out of their seats and there is no admonishment from the staff. The food is always bland and as cheap as possible they can't even be bothered buttering the sandwiches and the excuse for dinner is laughable. There is zero inflight entertainment. I've also had occasion to speak to the staff at CDG airport possibly the most frustrating airport in the world and they are the rudest I have ever come across. I really dislike both Saudi Air and Air France for these reasons. I would definitely not recommend.

Have flown to Paris multiple times from various airports in the UK on many different airlines. Air France is without doubt the worst option in my opinion. Every time I have attempted to check in online I have had an error message and then when trying to check in electronically at the airport I've had the same error message and had to go queue and check in manually. On top of the inconvenience this causes it also limits your seat choosing options. On 2 occasions I've ended up in the 'middle' seat. Be warned the arm rests are actually on this seat (as opposed to equally split between the two seats). That means that the seat is incredibly tight - I'm a 34" waist and it was uncomfortable - I imagine for anyone larger it would become physically impossible. Overall an incredibly arrogant airline. Avoid and go with British Airways or a budget alternative.

GIG-MUC via CDG on B773 and A321. Flights were on time and all in all fine. Long haul flight landed even 50 min early in Paris. FA's were friendly. Food was good especially the wine. I didn't like the very uncomfortable seat on the 777-300 it was impossible to sleep in it. The seat pitch on the other hand was fine. In total I had good flights with Air France. They brought me safe and on time to my final destination.

Flew CDG to JFK. Very effective service on the ground and onboard the plane. Food and wine were fine. Only problem was luggage delivery (30 minutes + and no priority at all despite proper yellow tag). Always the same problem with AF: they promise more than they can deliver. Furthermore as always in France no proper customers service!

PVG-CDG-VIE last month PVG-CDG on brand new A380 check-in at PVG airport handled by China Eastern staff very rude and inefficient even I'm Elite Plus member of Skyteam lounge is good with plenty of hot food/wine/champagne at PVG. A380 economy seat is comfortable and spacious AVOD is fantastic. Good quality food and wine. No water/drinks served during the dinner and breakfast and you need go to galley to get water by yourself. CDG-VIE on A320 nothing to say as its European short-haul flight.

BCN-CDG-HND in Premium Economy. The first leg from BCN had drama. It was the last flight of a day when a flight had been cancelled earlier and seating was overbooked. I was assigned a middle seat. One of the flaws of their intra-Europe flights is that you cannot ever book your seat in advance and I paid for my ticket 8 months in advance! Previously I was served a meal on this short flight but not this one. We were only given a small dry sandwich and a cup of water (no second drinks service). The flight attendant in charge seemed to care less about anyone in the "premium cabin". Air France make no effort to distinguish the intra-Europe premium economy experience apart from you being seated near the front. The late night flight to HND on a newly refurbished 777-200 was actually quite nice. The crew were very accommodating and the toilets were clean throughout. The premium economy seat was OK but you cannot get any sleep in them as many have said. The entertainment system is updated with touch screens though I couldn't find much to watch. I ordered a special Lentore meal in advance and it was delicious. The standard pre-arrival breakfast was dreadful. No food offered between meal times during the 11+ hour flight. The only good thing about being in premium economy is knowing you're not squeezed into economy. Overall not a very positive experience for me this journey.

Johannesburg to LHR via Paris. The long-haul was a 'curate's egg' of a journey. On-time comfortable seats at the front of the 380 (£50 extra well-spent) good choice of entertainment but slow service for drinks and dinner - the nastiest airline meal I've had in years. No water runs through the night and woken up nearly two hours before touchdown to serve breakfast. The CDG-LHR sector was normal short-haul experience.

I chose Air France to fly from Paris to Djakarta in September because it was incredibly cheap. I'll never understand airline pricing policies: this flight was cheaper than flying from Paris to Glasgow! The flight was not crowded so I had a whole row of seats to myself and was thus able to put my feet up which was an unexpected luxury when flying in economy (hence the five stars for seat comfort and value for money). I fly very frequently and hadn't flown with Air France on a long-haul flight for many years and was very pleasantly surprised by the food. It was delicious and a real cut above all the meals I've eaten aboard Emirates Qatar Aeroflot Singapore China Eastern etc. over the past few years. The cabin crew were charming friendly (mostly fairly mature men which as a woman I find a pleasant change from the often surly and very young women aboard many of the other airlines) and efficient. Given the choice another time I'd fly with this airline again.

Flew from Toronto to Paris then on to Malaga on February 4th returned same route and airline February 24th. Never flown with Air France before but will from now on. Excellent cabin crews good food and wine clean comfortable jets on time never lost our baggage and short layovers in Paris both ways. I am booking second trip with them in September now.

Flight to Cape Town from CDG. Booked premium economy for me and my wife 11.20pm. Take off on time - so far so good. The premium economy seat does not recline it just slides down a bit and a metal support strut for the seat in front is just where you want to put your foot. The seat is also hard and uncomfortable with what seems to be a metal bar running across the middle. Place the pillow under buttock to try to relive the pain. A full hour passed without any cabin staff making a appearance no aperitif no drink no nothing! Eventually some hour and ten minutes later a hostess brings a tray of food which has no resemblance to something you can actually eat one small bottle of vino and half a cup of coffee. That's it lights out and we never see anyone again until about 8.30am. No sleep at all the most uncomfortable flight ever. By 9am we are presented with more awful food and anther half cup of coffee. The return journey was no better and now we are awaiting our luggage as for some reason it did not fly with us. The touch screen inflight entertainment has a mind of its own and would not work properly. A real let down for the price.