Air France

CDG to Vancouver: New direct flight on April 12. Boarding slightly chaotic no FA at the aircraft door to welcome passengers. Captain decided to upgrade a friend and have them sat next to me blocking my aisle access. This is a usual issue with Air France and KLM once the doors are closed staff on free tickets are upgraded and high fare paying passengers are asked to move around to accommodate them. Simply appalling. Service was curt and staff busy chit chatting with their upgraded colleagues. The purser profusely apologized but stated there was little she could do. Food was good and plentiful. Audio video completely sub-par.

I flew HND to CDG on the new Business Class. The seat is far better. Service and food always good. One small issue: new entertainment system takes at least 20 minutes to understand unless you are a specialist. Typically French: not intuitive at all complex and could have been much better if tested on real customers. Once you understand how to use it one must admit the offer is great. One big problem: they have only two toilets for business class (65 seats!) ! They had three before! Surprise surprise everybody waits in line for ages! This is a terrible mistake they made! The funny thing is that they want to upscale!

I booked Air France from New Delhi India for my travel to UK and Europe. The following are the major issues with this airline. 1) The flight leaves New Delhi at midnight AF 225 and the cabin crew were unhelpful and rude. 2) No proper meal was served only midnight snacks. 3) No liquor served at all. 4) You ask for tea or coffee you will be frowned at and occasionally will be shown a counter where water and hot drinks are kept for self service. 5) Inflight entertainment is awfully poor quality. 6) Seat quality is most uncomfortable. I am happy I didn't waste money on upgrading to premier economy.

Air France has a reputation of serving excellent food and good wines. It has however introduced in business class what it calls a new "light" menu. In fact the light offering is little more than an excuse to serve minuscule portions under the guise of the now discredited "nouvelle cuisine". The chief purser on the flight assured me that the new menu was popular but a quick unscientific survey of my fellow passengers seemed to show the opposite. For the record first course was a tiny block of Foie Gras with overlooked mixed vegetables. Followed by shrimps in a brown tasteless sauce and mashed potatoes (difficult to identify). The desert was a stale pastry. The guest chef (unknown outside of France) who prepared this offering clearly needs extra training on the impact of altitude on the taste of food come on Air France bring back the much loved classic menu. Meanwhile on a long flight if not on a diet bring your own sandwiches!

Return flight London to Paris (AF 1081 and AF 1080) Flight was on time aircraft was good and flight attendants attentive. Really enjoyed flying with Air France.

We booked flights from Birmingham International to Paris CDG as we were going to Disneyland Paris. We were booked onto the 6.25am flight for which we arrived at BHX two hours prior to departure only to find that our flight was actually being handled by FlyBe. After over an hour in the check-in queue we heard a message that there was a computer error we were devastated when our flight was instructed to take off without us and approximately 60 other passengers as we couldn't be checked in at this time. We were travelling with two young children and a baby and were disgusted at the lack of organisation by the airline in the hours that followed. We were not spoken to by any members of staff about what to do next but told to go and have breakfast with our £5 food vouchers what can £ £5 buy you in an airport? I refused to leave the check-in desk until I had details about our re-booked flights and after five hours of sitting on the airport floor complaining I finally managed to get a member of staff to book us on to the next flight to Lyon where there would be a connecting flight to Paris. By the time we landed at Paris CDG we had been travelling for fourteen hours and the children were distressed hungry and tired. To then be told that this incompetent airline had lost one of our suitcases and my pushchair was the final straw.

BMX-Paris. Very good service. Cabin crew were polite and attentive. Helped to find our connecting flight. No inflight entertainment but not an issue as was a very short flight. Seating was 3-3 across but were only the normal economy seats but had middle seat left empty and the armrests could be moved so not impressed by this. Food was very good and well presented. Felt service was what sold this flight to me. When traveling business with other airlines you can see the difference in seating. Liked the flight but would not recommend Air France over other airlines.

KL to Paris. Service: Male cabin crew were rude and unhelpful. After the first meal there is no sign of crew for around 7 hours. No drinks offered. Food is poor. TV was broken. Asked to have it looked at. Never happened. Based on what my partner could see there were very few options and few recent films. Old aircraft with old seat. Very disappointed by this flight.

I've had the misfortune of flying Air France on many occasions and every time I am let down by some aspect of it. It is only through desperation I use the airline now and I would willingly pay over their price to avoid it. As a frequent flyer from Saudi Arabia I find AF charter Saudi Air flights and pass them off as their own. For me this is unacceptable. If I wanted Saudi Air I would book Saudi Air. The toilets are always dirty and smelly the flight crew generally miserable and there are always extremely badly behaved kids crawling over the seats. What I've also found is the passengers here cannot wait for the plane to stop before they're out of their seats and there is no admonishment from the staff. The food is always bland and as cheap as possible they can't even be bothered buttering the sandwiches and the excuse for dinner is laughable. There is zero inflight entertainment. I've also had occasion to speak to the staff at CDG airport possibly the most frustrating airport in the world and they are the rudest I have ever come across. I really dislike both Saudi Air and Air France for these reasons. I would definitely not recommend.

Have flown to Paris multiple times from various airports in the UK on many different airlines. Air France is without doubt the worst option in my opinion. Every time I have attempted to check in online I have had an error message and then when trying to check in electronically at the airport I've had the same error message and had to go queue and check in manually. On top of the inconvenience this causes it also limits your seat choosing options. On 2 occasions I've ended up in the 'middle' seat. Be warned the arm rests are actually on this seat (as opposed to equally split between the two seats). That means that the seat is incredibly tight - I'm a 34" waist and it was uncomfortable - I imagine for anyone larger it would become physically impossible. Overall an incredibly arrogant airline. Avoid and go with British Airways or a budget alternative.