Air France

AF548 30 April 2015. Very poor economy seats on both the Airbus A340 and A330 practically no space left when the passenger in front reclines his or her seat completely. The entertainment screens are old with poor visibility certainly if the seat in front is fully reclined. Average quality of food. Quite friendly cabin staff on our last flight. In summary: the most expensive ticket on the Paris - Niamey route but overall a below average product.

Air France flight 333 April 19 from Boston to Paris CDG was cancelled due to mechanical difficulties at 8:.00 boarding for 8.45 flight. Over 400 passengers told to go retrieve luggage which had to come from cancelled flight and to get in line to rebook. Our group of 59 were given lodging at Chelsea Marriott and 3 meal vouchers. Fitted onto the same flight the next day. Actual flight delayed one hour to get a passenger on a stretcher on plane. One day of Paris hotel and tours missed. I will say that the Air France personnel kept us informed about the cancelled flight and offered glasses of water during the long wait. Returned flight 338 on April 27 from Paris to Boston also cancelled due to mechanical difficulties. Cancellation in Paris was very poorly handled. From moving our group to a more isolated area where many of us could sit on the floor to not providing an escort or transportation to the Ibis hotel which was close to a 2 mile walk because of poor directions and location of hotel to the limited staff at the hotel and restaurant which stopped serving early for both dinner and breakfast to being charged 385 euros for an oversized box which cost $100 on Aer Lingus to get it to Paris desk employees did not know English or refused to speak it etc. Food on flights was awful beverages were fine TV did not work for my son and on both trips we were sitting near screaming infants. On flight to Boston we also had a young child kicking the seat. My son was moved but the kicking actually moved the seat next to his where I was sitting.

Flew Boston to Paris April 19th. Flight was cancelled so missed a day of my vacation and list two scheduled tours. Food was good. Return trip flight on April 27th was cancelled again. Paris to Boston. They kept the luggage so I had no personal items. The flight ran out of food so I had no dinner and my movie screen was broken along with many other customers. The flight attendants didn't do much for me. Barely got an apology. Won't fly Air France ever.

April 3 SIN-CGK Business Class - Air France has a very convenient eCheck-in option whereby you can elect to check-in automatically 30-hours prior to your flight (i.e. no need to manually do it online or via an app) and your boarding pass is sent to you automatically. I used this service for a SIN to CGK flight and arrived at the airport 90 minutes before departure. As I made my way through Immigration I was told to return to the AF check-in counter as the Immigration officials do not accept eBoarding passes for AF flights. Although this was slightly annoying I went to the AF counter. It looked like AF check-in counters were closing as majority of staff were packed up and only 1 counter was still open with a few pax in line. I asked a member of staff where the business class line was as it was not clear and was told that I can check-in using the kiosk. I did just that and received a boarding pass on thermal paper. I once again made my way to Immigration and this time was told that I could not go through Immigration unless AF has verified my documents. I tried to protest but ended up returning to the AF check-in counter again. All the counters were closed and all staff were gone. This was now 55 minutes before departure. In a panic I asked a member of Changi Airport Information Desk team if they could help me. They kindly tracked down the AF office number but there was no answer. A family had arrived by this time with 2 young children in the same situation as me: holding an eBoarding pass but not able to get through Immigration. One of the Changi Airport staff kindly went through Immigration to the Departure lounge and to the gate to approach the AF staff directly. She reported back over the phone that AF may not be able to let me board. 15 minutes prior to scheduled departure a member of the AF ground staff slowly made their way back to the check-in counter and handed me a 'proper' boarding pass and asked me to run to the gate or miss the flight. As she was checking that my passport was in order she told the family of 4 that they could also run to the gate and try and make the flight but there was no way their luggage would be flying with them that day. Looking back at no point during the check-in process (a) the reminder email to check-in online (b) the online check-in or (c) when using the kiosk to check-in - at no point was there ever a mention that the eBoarding pass or the boarding pass on thermal paper was not enough to check-in for the flight. The member of staff who directed me to the kiosk did not mention this either. I was very lucky that the Changi Airport staff kindly helped me but I feel sorry for the family with 2 young kids who I know was denied boarding even though they - like me - followed all the steps required by AF regarding online check-in. This experience alone has taught me NOT to fly AF from Singapore Airport under any circumstances.

Paris CDG to Singapore return in first class. There was a change in aircraft on the outbound flight and I did not experience the new cabin but staff were excellent and I was alone in the first class cabin. The first class lounge in Paris was fabulous with an exclusive ambience. I was disappointed that I could not enjoy the complimentary massage as the therapist was ill but the rest of the service was excellent. Escorted through security and immigration control with no stress and driven to the aircraft in a limousine from the lounge. Return flight from Singapore was in the new first class cabin a really luxurious cabin with only four seats. Again was greeted as soon as I arrived at the Jet quay terminal in Changi airport and all details taken care off without any hassle. I was driven to the departure gate in a buggy a lovely gesture indeed. Overall Air France certainly knows how to define first class service. I have flown first class long haul with three other airlines before and not one could match the service of La Premiere with Air France. If I wanted to be critical there are some minor details. Firstly the cost is much higher than most other airlines. Secondly there is no complimentary limousine service to and from the airport. Thirdly they may need to provide a more extensive menu to cater for people who are originally from the region in South East Asia.

4/14/15 AF83 San Francisco to Paris return on 22nd. My first time flying outside of USA. Everything was well organized and the attendants were very nice. The food was good and the choices of movies TV etc was plenty to keep me entertained for hours.

We flew BOS-CDG. Then a week later CDG to Venice then return to Paris. I went home then my husband went home a week later same flight CDG-BOS. The BOS-CDG flight was typical cramped older plane. Surprisingly they offered us dinner. The last time I did this overnight flight there was not food just eye masks and lights out. The dinner and wine were good. The flight left late - not their fault. The Paris to Venice flights are less than two hours. cramped but okay. The CDG to BOS was on a 747. We always try to get the upper deck which doesn't feel like such a big plane. They booked me in the suppose last seat front row window but it turned out to be half empty and I was cramped with 3 across. The food is good staff are courteous. At least they label themselves as "Safety" and don't pretend to be your best friend. They're there for safety first after all. The in-flight entertainment selection was very good. The flight arrived on-time. The US customs area is a nightmare though.

April 16 Budapest to Toronto via CDG. Business class on "internal" flights is economy with the centre of three seats left vacant. I found it very cramped for the two hours. My mother has a serious gluten food allergy. The breakfast on the internal flight was not gluten free. Apparently there are no "special" meals on internal flights. At least they should make sure nothing dangerous is served when they are aware of a food problem. She was given bread. No awareness by staff they had potentially caused a serious problem. Paris CDG to Toronto was fine. Old type business class on a 777. The gluten free meal was served frozen. Staff on board did what they could to try and thaw it. When thawed it was very dry chicken. My meal was foie gras very nice and banquette de veau very poor considering it is to France what pot roast is to North America hard to mess up. Staff were excellent and apologetic for the short comings.

BHX-CDG-CPT young family economy. Outbound - Good service at BHX using gate ref for transfer at CDG = no problem B777 fresh interior attentive staff made allowance for 2 small children IFE good for adults (maybe needs wider content for kids). Overnight flight well managed by cabin crew food actually quite good. Return - Unable to self service check in (CPT staff unhelpful) CPT v small departures lounge B777 again night flight completely full 1no IFE slightly damaged but functional cabin crew again very receptive (bulk head seat) evening meal and hot breakfast. Transfer again at CDG no issue. BHX arrival simple and fast. Recommend rather than LHR.

AF 1186 CDG-LJU March 13 2015. Nothing special on this flight from Paris to Ljubljana. It is a quick non-stop airlink between the two capital cities clean and newish Embraer regional jet basic service (crackers and soft drinks). Nothing to notice but the fact that I should not have been flying that day. I had to do it because AF canceled my flight of March 20 and I had to make new arrangements. My wife had three flights canceled on Feb 11 Feb 23 and April 9. Two of these flights were supposed to connect with AF long haul flights. As this is a single daily flight no other non-stop option is available and passengers need to take connecting flights that triple the trip length. These systematic cancellations are legal as in the EU airlines can cancel flights two weeks in advance without any penalty.