Air France

Flew Seoul-Vienna via Paris as well as Amsterdam because a huge delay before initial departure made me miss my Paris-Vienna flight. Ground staff in Seoul gave me a random seat - last row with no recline - despite my pre- assignment and my SkyPriority standing. The food was good and service in-flight satisfactory. KLM which flew me on the final leg delivered my luggage a day later though the efficiency in its tracking was high. The Charles de Gaulle Terminal 2F lounge was overcrowded. The return trip was satisfactory overall-meaning they need better training for their Seoul-based staff. Unpleasant and unprofessional.

ZRH-CGD-PUF-on Jan 20 2015 and PUF-CDG-ZRH on Jan 25 2015. I must say AF mad a lot of positive progress in every way. The flight attendants and ground staff were marvellous. Friendly and always had a smile on their face. They made a drink round and served some crackers. For flights of approx. 1 hour very good. All flights were more or less on time. I will fly with them definitely again.

My husband and I flew Business Class on Air France in November 2014 Paris to Melbourne and found it to be wonderful. The meals service and attention given by the staff was excellent. I would have no hesitation in flying with them again as I fly to France each year and will certainly use their airline above any other.

YUL-CDG-BKK/CDG-YUL: I have never before encountered service as consistently poor and an inflight experience as negative as I did on my recent AF Flights. Nor did I think that a major airline in Europe could make US carriers look good in comparison. All of the AF equipment was distinguished by its tattiness uncomfortable seats dirt and an unpleasant cabin ambience. Positively the worst IFE I have experienced in the past 20+ years. The fact that Air France serves instant coffee sums up the quality of food service. I made the mistake of thinking that if cappuccino was on offer that it would be real. Instead I was treated to chunks of undissolved mix. Decent wine selection but that was it. One meal consisted of a sort of lamb dish. It was so overcooked it had gone to mush with what I presumed had once been vegetables. The dominant ingredient was salt. That was typical of the AF meal service. Checkin for flights at AF staffed desks was an unpleasant experience. The one dominant characteristic of most AF personnel encountered was rudeness and a disdain for the customer despite my speaking to personnel in French. On my last flight I was sent between 2 different terminals twice wasting 90 minutes on the shuttle bus doing the circuit of CDG. One clerk at the lounge in 2E-M sent me back to 2L while another sent me back to 2E-M with the monitors showing a different gate and then not showing anything. Finally once at the correct gate at 2E-M passengers were packed on to a crowded shuttle bus and brought back to 2L. Something isn't right at Air France. If one flies some of the better airlines like EVA Cathay or even Air Canada one quickly sees the differences. Air France does not give one the same confidence as they do and I felt that there was a lack of professionalism. I strongly recommend against using this airline until it sorts itself which I expect will take some time.

I flew to Tokyo from Paris (AF 274) in December 2014. I really enjoyed the new Boeing 777 cabin. My seat was very comfortable and the food was very good! Flight attendants were attentive and professional. Will definitely fly again with Air France.

HKG-CDG 12/1/2015 on B777-300ER / Despite all negative reviews on AF C-class seat (2-3-2 configurations) in their B777 my experience is quite different. I find the seat comfortable in sleeping and "up" position. Nice crew and excellent catering. Unfortunately the IFE system was not working (purser informed passengers before boarding) but was therefor forced to sleep and arrived fresh. My only critic is the worn out impression of the cabin. The marketing campaigns from AF are not a true reflection of the real situation of their planes this B777 looked old bad maintained and dirty.

CDG-FLR on an A318. The flight was firstly late due to a technical issue with the plane. We waited on the tarmac with most of the doors open in the 3' C weather for about 45 mins. The food was atrocious. First of all is it too much of a luxury for AF to provide actual milk instead of powdered milk with their tea and coffee? The meal was a little sugary cheese something bun which was barely edible. The configuration of the plane was a little odd with small narrow and pretty uncomfortable seating with a very wide aisle. The staff were friendly enough but the IFE was non-existent. For a full service airline I thought that this flight was pretty poor. I would probably fly AF if I got a good price but for most routes you can probably get a comparable level of service on a low cost airline for much less.

Air France for the first time EDI-CDG-DXB return. Family of four. Despite having heard negative reviews in the past about flying via CDG and not speaking French it turned out to be relatively easy. The Cabin Crew on all sectors were very pleasant and attentive. Inflight catering was to a high standard. The only issue was on the return sector when one of our three bags did not arrive at our final destination. In fairness our connection was booked by myself and was just over one hour. I received a text immediately on arrival at EDI informing me of the missing bag and also various updates during the day with regard to it's delivery status. It was delivered to our home 8 hours after our arrival. I was impressed with this level of communication. In summary we found Air France to be very good and certainly value for money. We will use them again.

BKK-CDG-BKK Premium economy good seat better than economy priority check in and boarding. Food is nothing special low quality wine staff polite but nothing more than what we expect from them. One hour delay on departure 30 minutes delay on arrival in Bangkok.

Flew with AF from Amsterdam to CDG transfer by bus to Orly then on to Guadeloupe PTP. Overall experience was disappointing. However I arrived on time and I had plenty of legroom due to the seat (10J). But the onboard service was nearly non-existent no response whatsoever after ringing the attendant button. Entertainment system crashed every 5 minutes. No drinks offered only with the distribution of (mediocre) food. Orly airport staff were slow rude and unfriendly.