Aegean Airlines

✅ Trip Verified | The flight I was on for returning to Athens on 15 March was cancelled. We were informed this was due to weather. Passengers were told initially that the flight was delayed by 30 minutes, then another delay announcement just as passengers were getting emails informing of flight cancellation. The ground crew were poor at making sure there was clarity in their announcements. I went up to a staff member when most people who appeared to be Corfu residents had just gone home, and asked was there any hotel booking arrangements - "No", any hotel used in such circumstances, don't know, any cost max, don't know, what about meals, don't know. Reclaiming? - "you have to go to Aegean office in Athens". I spoke to a British Corfu resident who said most expensive hotel open was Corfu Palace. I chose to go somewhere with a little better location and not so expensive. I then found out from the lady that just after I left, she was told that anyone needing a hotel could go to the Corfu Palace and all meals etc were covered and no need to pay. So, overall great experience - really well done ground crew: vital information not provided on a timely basi. The later flight was full as the following day was a general strike in Greece - so 2 nights had to stay in Corfu. On return flight cabin crew tolfd me there was no issue with the weather, the aircraft had a fault that could not be fixed in Corfu. Aegean states 10 days to get back to passenger with complaint, it is now 19 days. It is now 19 days and not a word from Aegean. This was my 3rd flight with Aegean. Their aircraft seem better than Sky Express their competitor, but my experience has really turned me off Aegean.

✅ Trip Verified | A company that can be excellent but it started working like a cheap airline. Today for the first time they refused me to fly with my laptop and my small carry on. It did not matter that I am gold member.

✅ Trip Verified | Boarding was on time but with buses, welcome was friendly and tentative. We departed on time. There was WiFi available on the flight and is free on Business Class. In Flight Service was nice and tasty. Breakfast was nice and coffee and mastiha drink was good (they omitted the chocolate stick that they supposed to offer)

✅ Trip Verified | The ground service was excellent. Onboard, the cabin was pretty spacious. The seats were kinda small, and the legroom was disappointing. The food was okay and the crew was very friendly. The Wi-fi and connectivity were excellent. Much respect for the airline.

✅ Trip Verified | I’ve been traveling with Aegean many times since I live in Athens. I saw (me included) at least 10 pay checks for overweight of 8kg. After arguing with the ground representative, she literally told me not to board this flight. I would say Aegean is apparently better than low fare airlines but staff need training to be professional and more polite.

✅ Trip Verified | The after sales service is very disappointing. Today I spent 58 minutes on the telephone, waiting for a representative of Aegean to talk to me. I wanted to change my ticket and unfortunately I didn’t manage to do it – although I waited for such a long time.

✅ Trip Verified | The cabin crew was very friendly and helpful. Also at the check-in everything went smoothly. The complimentary snack served was a very small slice of pizza, a sesame cookie and a drink. The seats were too small for me. I am 1.92 m, 84 kg, and for me it was very uncomfortable.

✅ Trip Verified | We had made a FLEX (P) reservation, that we had to cancel due to pregnancy. The extra fee to cancel was 45€/ticket. This is something we already knew. What we didn't know is that the only way to cancel is through their Call Center. But in that case, which is actually the only possible case, there is an extra Call Center fee of 20€/ticket. At the same time, all the extra services you have purchased (even if there is no such clause in the "Terms & Conditions" we agreed on), meaning extra baggage, purchased selected seats etc, are turned into some kind of "owed service" valid for a year. Not a voucher valid for a year, the service must have been used, not purchased, in a year. Finally, for some undetectable reason the refund had to take place, not automatically to the card we used to make the reservation, but we had to fill out another form, one for each ticket/passenger, with our bank account details, for the reimbursements to take place separately and via bank accounts.

✅ Trip Verified | Three passengers paid for extra legroom for both legs of our trip, Madrid - Athens and Athens - Larnaca. On the online system and on the reservations we were given extra legroom seats. At the ticket issuance at the airport these were changed to normal seats without any explanation. We were advised to write an email for refund. Wrote an email on June 19th 2022. Since then, wrote 4 more emails, phoned the airline 5 times and each time they told me they see the case and i am right but they cannot do anything about it because they are ticketing and customer service can only be contacted via email. Eight months later and no reply, no acknowledgement nor refund. Zero customer service, zero respect for client.

Not Verified | This company has scammed me severely on my last trip! I missed my connecting flight due to their delay and they rebooked everyone a ticket for free but not for me! I literally had to buy a new ticket and fly the next day. When I asked for a refund they stalled and never gave me a proper response! When I called customer service they told me to wait for customer service to review my request and they will respond in 7 days. Its been a month and nothing! They tried to say it was not their fault! This is an overpriced company that has no loyalty to its loyal clients! They try to mislead you treating you like an incompetent person! I will never fly with this airline again and I regret every penny I spent on them! Disgraceful!