Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 593 reviews
8/10
4 star Skytrax Rating
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10/10

"smiling and very professional"

(Germany)

Trip Verified | Thessaloniki to Berlin via Athens. This was one of my best flights with Aegean. Second time to enjoy the service from a great purser. Always smiling and very professional. Perfect!
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteThessaloniki to Berlin via Athens
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"inflight entertainment was boring"

(Germany)

Not Verified | Thessaloniki to Zurich via Athens with Aegean Airlines. Delayed departure due to technical problems and changing aircraft after boarding in Athens, from Zurich there was a delay due to delay of previous arrival due to strong winds. The inflight entertainment was boring. Crew were ok. All the meals were in a lot of plastic.
AircraftA320 & A321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteThessaloniki to Zurich via Athens
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"expecting much nicer service"

(Germany)

Trip Verified | Thessaloniki to Munich with Aegean Airlines. Full flight and not enough space for the bag under the seat in front. Since the boarding ground staff are measuring the hand luggage that needs to be a max of 8kg. If the weight is more than 8kg people had to pay 50€ at the gate. Some crew on board seem like they had more fun talking between each other and forgetting to give us a second drink. I was expecting much nicer service regarding the beverages.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteThessaloniki to Munich
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Enjoyable flight"

(South Africa)

Not Verified | Amsterdam to Athens. Enjoyable flight. Seamless check in at Schiphol Airport. Cabin immaculate, and crew well groomed. So nice to see air hostesses helping staff with storage in overhead lockers. Few European airlines still offer hot meals on flights throughout Europe. Moreover drinks and tea /coffee also all provided with no charge. No complaints. On arrival at Athens airport luggage came out swiftly. Well done Aegean!
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAmsterdam to Athens
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"Ground staff always rude"

(Cyprus)

Trip Verified | Frankfurt to Athens. Ground staff in Athens always rude and this is the reason I’m writing this review! It’s a shame as they apparently did not realize that it’s all about customer experience when you are working in the services sector! The airline itself it’s quite decent - even though a lot of the times there are flight delays, unfortunately, and the staff on board are usually very nice and welcoming, which makes their ground colleagues appear even ruder! And it makes you wonder: doesn’t the company have certain policies or training about customer service for all their employees?
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Athens
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"wasn't eligible for compensation"

(Czech Republic)

Trip Verified | I flew with Aegean Airlines from Prague to Athens. The ground service wasn't the best . My flight was during the Christmas period and the flight was almost full. There were long queues in front of the desk of the airline company and the assistants seemed unable to handle the big number of passengers. The experience on-board was overall good. Comparing to other airlines the meal and the beverages were better and the flight attendants were kind and with a helpful attitude. The seats weren't the most convenient ones though. I paid for an extra 23 kg luggage for my flight. I was supposed to get it, after my arrival in Athens, but for some reason my suitcase was left in Prague. I reported the incident to the company, which is responsible for the tracking and management of lost baggages and luckily they found and delivered it to me the next evening. In my suitcase there were clothing and stuff that I needed. So, I decided to contact the costumer service and request for a reimbursement. The answer I received was that I wasn't eligible for compensation, because my luggage was delivered within 24 hours.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Prague
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"professional and comfortable"

(United Kingdom)

Not Verified | Could not disagree more with two recent reviews. My trip Athens to London with Aegean was a very professional and comfortable experience. From easy and polite check-in at Athens International to the goodbye at the cabin door upon arrival by excellent cabin crew, the service is seamless. Seating is decent for a 3 and a half hour flight and they offer a full service of drinks and hot meals. Great vegetarian pasta. Aegean is far superior to other European carriers and I would choose Aegean any day. Thoroughly recommended.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to London
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"feels like legroom has reduced"

(United Kingdom)

Trip Verified | Frankfurt to Athens. It might be my impression but it feels like the legroom has been reduced, seats are awful and uncomfortable. The customer service is average along with the cleanliness of the aircraft. As long as the flight is fully booked the land crew requests from clients to board with just the hand luggage and deliver the carry-on luggage to the hold (free of charge as they claim). This review was written with the value-for-money in mind as the primary factor. Hence there is no reason at all booking the tickets with Aegean if you are about to pay more and receive the same legroom and seat-comfort to any other low-cost flying company Since Aegean allows its passengers to fly in Economy/Go-Light with the standard carry-on luggage and handbag allowance (as stated on their ticket), they should adhere to that. The reason passengers do that is because it allows them to quickly grab their bags and catch the next flight without having to wait on the belt to retrieve luggage. I agree with the company's policy to weigh/measure the carry-on luggage prior to boarding in order to filter any passengers carrying excessive carry-ons. However as long as the passenger is compliant they shouldn't force him/her deliver their carry-on to the hold. I am a Silver member over the past 3 years and during this flight I requested for my ticket to be upgraded. However the representative assured me that I wasn't able since the flight was in cooperation with Lufthansa. When I asked to upgrade only the ticket from Frankfurt to Athens (operated by Aegean) they declined providing me the same reason. Yet they didn't forget to email me a "Bid to Upgrade your Seat" email.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Athens
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"cramped on both flights"

(Germany)

Trip Verified | Berlin to Thessaloniki via Athens. Not the best flight with Aegean. Cabin was old and the crew on both flights not very helpful and charming. As a gold member, I was cramped on both flights in full rows.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Athens
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"service is always perfect"

(United States)

Trip Verified | Athens to Kiev. Among the top European airlines. Price is always reasonable and service is always perfect. I never had any problem and I always choose when available.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Kiev
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes