Emirates

Manchester to Dubai to SriLanka return. Each flight was delayed, each flight except final return had delayed landing due to airport being busy. One just circling for 1 hour. The seats were comfortable, good leg room and recline. Food, first meal lukewarm. Very basic and bland. IFE was good but sound not always good. We also were given meal vouchers because of the long wait at Dubai. The delays were tiring, I've been less tired on a 13 hour flight.

I boarded the Emirates B777-300ER in July three times, in each case with a new plane, but I saw two different types of seats. Both are 17 inch width seats, which can get quite cramped, however on both versions, the IFE worked very well. Seats were quite comfortable, I was able to sleep reasonably well on them, and I didn't wake up to the unpleasant back pain that I was expecting. The stickers that they provide to tell FAs when to wake passengers up are also a very nice touch. While I like to rest undisturbed on the flight, I almost always worry about missing the in-flight meal.

I have traveled between Sydney and Bangkok about 3 or four times a year for the past 10 years and most of the time I fly Emirates. However, since Emirates entered into a code share arrangement with Qantas the service has deteriorated and the benefits associated with skywards membership such as upgrades out of Sydney are not worth bothering about. In addition on my recent trip the check-in staff person added the weight of my carry on bag to the luggage weight (I went to another check-in counter). The Boeing 777 was an older plane and lacked some of the refinements like USB and power but was quite okay.

The Boeing 777-300 that Emirates flies has a 3x4x3 layout which doesn't do wonders to the seat. However, legroom is ok, so that helps. Unfortunately, the seat doesn't provide much support. The benefits are large IFE screen, which is good.

I flew from Manchester to Kuala Lumpur via Dubai and return. The second time I have done this particular route. Not only has the standard of the food deteriorated but also the standard of cabin service by Emirates staff. I felt they had no interest in the passengers at all. On my return journey, when I boarded the plane at KL the young woman in front of me had already fully reclined her seat and it was quite difficult to squeeze into mine. When preparing for take off the stewardess didn't even notice the reclining seat. They really don't check properly. As far as I am concerned when the person in front of you fully reclines their seat they are invading the space of the person sat behind. Because of this I had a very uncomfortable 12 hour journey to Dubai.

The aircraft was clean and tidy - inflight entertainment was very good, seating with 3x4x3 layout. The staff were nice but having asked to give a glass of water before takeoff, the staff didnt bother and totally forgotten.

Heard a lot of good things about Emirates from other people. Not impressed at all. Flew Melbourne to Singapore return, both flights my husband and I were allocated the 2 middle seats in the row of 4. Cramped seating. Average food and service.

BHX-DXB-SIN-BNE return not flown on Emirates since 2010. I was shocked with the decline in the service onboard the food was awful trays were not removed quick enough and the cabin crew in my opinion not attentive enough.

GLA-DXB-BKK First time with Emirates and was looking forward to the flights. Very very disappointed. Squeezed in like sardines on both aircraft making the seats very narrow and ultimately uncomfortable. Travelled on 777-300 numerous times on long haul with a 3x3x3 configuration which was very good - Emirates 3x4x3 is a joke. Again huge letdown with the A380 seating arrangement. Priority seems to be numbers and not passenger comfort with Emirates - just don't get all the hype. Entertainment was great but I would far rather have seat comfort and a bit of room to move around in and an 'average' entertainment system than the other way around. Will use Thai Eva or Qatar next time even though it will cost a little more.

Just returned from a 3 week break to Oz Manchester to Brisbane (via Dubai) Sydney to Manchester (Via Dubai). The service wasn't fantastic from all the cabin crew the meals weren't fine dining and improvements can be made but I would recommend Emirates A380 services to others. We sat all 4 legs in 59 ABC in order to have the most stable journey so didn't test the levels down the length of this massive aircraft however what we received was extremely good. I interacted with around 20 flight attendants during these 4 legs and 18 were great it's funny how 2 from 20 will stick out more in my mind. We had an hour circling prior to landing in Dubai due to congestion and then 3 hours later had an hour sat on stand waiting for a slot due to congestion.