Singapore Changi Airport

✅ Trip Verified | What happened to Changi Airport, arrived 11.45pm, most food outlets closed or closing down for the night. Terminal 2 is now full of high end shops which are not for everybody, disappointed since Changi has had a makeover. Arrived via Singapore Airlines, would have thought that Singapore Airlines would be affiliated with Changi airport, does not seem to be the case. Plane landed, then had to be transported via bus to the airport then back to plane via bus which was very crowded with long queues.

❎ Not Verified | On way to Sydney recently, had to transit from T3 to T1 and since incoming flight was delayed, time was very short. Being senior citizens walking the long distance to catch the skytrain was really tiring. Same thing was repeated on the return journey (T1 to T3). Airport authorities should arrange buggies for such passengers. In fact one buggy was there but the driver refused. It will be of great help if buggy specifically earmarked for senior citizens are on standby. It will make the already famous Changi airport much more passenger friendly and popular.

✅ Trip Verified | Departing, going thru Immigration pointed to one of 3 lines, with a few people lined up. Looking at the automated system (very few people using it) and there was no directions or conversations from the humans in charge in who could use it. "Registered passengers" is that me? Others in the line talked regarding this as well. Waited 30 min, another couple behind me were determined to test the system and proceeded to leave the line (I heard the gasps from others). I was lined at the red line and the other couple went thru, apparently the thumb prints that were taken on arrival made you a registered passenger. For "the world's best airport" maybe they should employ some "hospitality staff" to give better directions.

✅ Trip Verified | I usually travel through Changi every month or so and have done so for the last 7 years. Historically it’s been a pleasant experience with great Singaporean efficiency, but the terminal was a bit dated. I was therefore pleased when Cathay moved its services to the new Terminal 4 late last year. Sadly, although the airport is beautiful, the customer experience is far from being so, mostly marred by the immigration and security teams. I never needed to queue for long upon arriving at Terminal One, but on the last two occasions, the lines at Immigration have been at least 10 deep and the previously polite immigration officials are now sour faced. Despite being given a card to say that I am a registered traveller the first time I visited, the immigration officials now say that I cannot use the automated gates for registered travellers as I have a foreign passport. Upon departing, I can use the automated gates, but they are designed so an alarm goes off if you push your luggage in front rather than behind you, even though most modern cases are designed for you to be able to push it in front of you. The baggage screeners seem to be clueless about what they are doing and as a result, you are stuck at the counter for ages. There are no signs offering guidance on what needs to be removed from hand luggage. Sometimes they ask for liquids to be removed from bags (the only airport I travel to in Asia that requires this and it was never previously a requirement, despite all research now indicating this security measure is no longer required) and sometimes they don’t - in fact when passing through today, I was told to leave them in my bag and after I put my bags on the belt, the woman changed her mind! I also had a tiny cardigan on due to the fierce ac in the airport which I was made to take out and to retrieve my passport and boarding card from my hand luggage because they wanted to put them through security separately! Anyway, after a terrible experience, I asked the supervisor if there were any feedback forms I could complete and I was told no. I queried this and was told to speak to someone at information - but it was closed. Come on Changi Airport, this is not the way to be a world beating airport. I used to sing your praises and encourage people to transit through here, but not any more!

✅ Trip Verified | As a transfer passenger between two airlines here, the stopover at Changi Terminal 2 is pleasurable. My flight land at Terminal 3 around midnight, Aerotrain between terminals is out of order but we are well advised what to do. I stayed at Ambassador transit hotel for 6 hours and it is very good too. They seemed to have very limited room, so advance reservation is strongly recommended. On my return journey, my transit is just under 1 hours and I found myself passing 2 security check, one after I deplaned which all passengers of that flight are directed to walk along the barricade to an extra security X-ray machine instead of freely walking to the public area, and then another security screening before boarding at the gate, which surprise me but not really a problem. Food shop here are nice, ranging from luxury option to the local Foodcourt. Good wifi signal and universal power outlet available thorough the terminal. A very good experience.

❎ Not Verified | Arrived early at 3.35am and virtually everything was closed. Noted that the trains don't start until 5.30am approx so had 5 hours to do nothing. Very disappointing as Singapore used to be legendary to transit through. Once cafes and bars did start opening I felt ripped off by the charges so stuck to a can of soft drink. Daylight transits I imagine would still be fantastic but the darkness hour transits are best avoided if possible.

✅ Trip Verified | This used to be the most efficient airport to travel through, especially for arrivals. Sadly, its no longer the case. On arrival there are long and slow moving lines waiting to go through passport control. There are no e-passport scanners and for some unknown reason they feel the need to take a finger print image. Now wonder its once famous retail strip is struggling. On a side note, they have recently scaled back the Changi travel vouchers for flights on SQ transiting Singapore from $40 to $20.

❎ Not Verified | The best airport to transit through. I would have thought that you were only gonna be allowed to muck around in some stupid lounge. No, Changi lets you roam free. Just amazing. The price for a banana was 1 Singapore Dollar - compare that to European airports (most of them) this airport had a childrens play area, hundreds of bars and restaurants, toyshops. If you have to compare it to some of the other airports, the other ones are like pennies in a moneybox. This one; the money box its self. It's Huge. It's cheap reliable, big and the perfect place to roam free - for transit especially. It'll be the best airport you have experienced.

❎ Not Verified | Three years since we last were in Singapore. During this time Changi has expanded but is still an excellent and easy airport to spend some time. Immigration was very efficient and we were in our hotel within half an hour. The next morning we departed Singapore but good terminal design made our departure seamless. We are looking forward to a similar repeat experience in two weeks.

❎ Not Verified | Fantastic airport - truly one of the most efficient in the world. Never has long queues, either in security or immigration (and as a resident, you can use the biometric e-gates for immigration, making the process even faster). For departures, the security is done at the gate, so there are never long queues as you don't have to worry about how many flights are leaving at once. Combined with the immigration, it means you don't need to arrive hours before your flight - if you've checked in online and don't have checked bags, an hour is sufficient. For arrivals, I'm normally in a taxi leaving the airport within 20 minutes of landing (as I don't have bags to wait for). Even with the bags, it doesn't take that much longer. Things to note: as security is at the gates, any drinks purchased in the terminal have to be finished before you get to the gate but you can take empty bottles through security, there are water fountains at the gate, so you can refill before boarding. The toilets outside the gates, so if you need to go, do it before you clear security.