Singapore Changi Airport

✅ Trip Verified | The airport is clean, but the transfer desk staff were unfriendly. Because this is my first time having my luggage for auto-transfer, and I need to wait for 12 hours for my next Flight, I asked whether my luggage would be safe. She answered with high intonation and not a friendly face that if I was worried about my luggage, I should take it by myself. Then I explained to her that this was my first time having auto-transfer. Really disappointing.

❎ Not Verified | This airport never fails to please and I have been coming here over 35 years. It is efficient, clean and really well organised so you are not left frustrated as a result of having passed through it. Signage is excellent and connections to MRT, taxis, buses or anything else is seamless. Food options are good and varied and there are quiet places if you have to wait a while. Staff are pleasant when enquiries are made. I base my standards for other airports on Changi. Rarely are they matched.

✅ Trip Verified | A very good airport with excellent facilities. Airport staff especially immigration officers were very cheerful, efficient and proffesional to make the airport safe while mantaining fast immigration process. When it comes to dining, a lot of options can be made especially the restaurants in the new Terminal 4.

✅ Trip Verified | Automatic passport clearance does not work. Long lines everywhere. Unnecessary incoming security screening. Huge airport with terrible shops. All identikit with high prices. Duty free a rip off. 20 euro wines cost triple here. Long wait times for bags. Large number of staff not doing very much. Even the review button at immigration was disabled. I guess everybody would have given a 1 star rating.

✅ Trip Verified | What's most important to me at an airport is the efficiency. I don't like to be wasting my time queuing for anything. From immigrantion to flight boarding, I didn't spend much time waiting. Cleanliness and noise level probably comes next. Although there were many people, it wasn't very noisy. I believe it's due to all the features (e.g. carpets) which soften the impact of noise.

✅ Trip Verified | I had many opportunities to be in Singapore and to use Changi for intercontinental flights or for "domestic" flights to close neighbors. It is not by accident that Changi airport is confirmed years in a row to be the best airport in the world. All terminals are on the highest levels. Terminal 3 is without doubt the modern one and is very comfortable, especially in combination with Singapore Airlines. Like in most airports, departures is less stressful than arrivals with more or less very long queues. The automated railway connection between terminal 2 and 3 is a prestigious project but does not really make big sense, at least not to me. Terminal 4 should be operating right now and I am very looking forward to experience this new terminal on my next trip in two weeks.

❎ Not Verified | I have no idea how this airport is named one of the best, if not the best in the world. I bought a bottle of water after I checked in and passed passport control and was not able to take it to the flight. After check in, after passport control. To throw away a full bottle of water that I bought after I entered the departure area, just to find vending machines ready to take another $2SGD from me once I pass. Food seriously poor in terms of quality, even from an international chain like Coffee Bean. Terrible. Oversized airport for no apparent reason. The country is tiny, why do you need all these fancy terminals you have to take sky trains to? Whoever has been rating this as the best obviously has no idea what 'convenience' means. Just an empty shallow shell of a fancy looking airport.

❎ Unverified | To be fair, it is one great airport, but not the best. The hard product is awesome (minus some lack of cleaning in the toilets), however, the soft service is poor, people here are rude and arrogant. I had a transfer here and the information people didn’t know which terminal I would fly from. At the transfer desk, no one was there and no one knew why. The streetfood place has an idiotic system where you need to go prepay a card, pay for a food, get a refund for the amount left on the card afterwards. There’s 8-10 stalls, is it so hard to have a cashier at each? The lady taking your order could as well get your money so all in all, great place to transit through, but just a shiny mall with rude people. Incheon or Bangkok is heaps better, people make the difference.

✅ Verified Review | I was in Terminal 3 Changi Airport for transit during my flight from Jakarta leaving for Amsterdam via Singapore. This modern and great airport is really big and has lots of shopping options. They are very strict with gate opening times and long queues for security check at the gate. Most airports have security checks at the main entrance of departures.

✅ Verified Review | It was the best airport I've transited through. The terminal was very clean. There were lots of options for shopping and dining. You can find a seat as soon as you decide to sit. The seats are far more comfortable than any other airport I've been at. One important distinction is that Changi is not as cold as other airports. In fact, the temperature is pleasant. There two negative issues though, one, the staff are not as good as the airport. They don't live up to your expectations. Two, there are security checks at every gate, that I don't understand the reason. Passengers already been through checks and screening, but then again at the gate they have to stand in long lines to get screened.