Singapore Changi Airport

✅ Trip Verified | Delayed on plane after landing. Luggage delayed. Very long taxi queue. Whole process expected to be a minimum of 3 hours! It is now 3am. Very poor. Come on Changi.

✅ Trip Verified |   Terminal 4 is terribly configured and planned compared to the other terminals in this airport. While the other terminals have lots of amenities and convenient transportation, terminal 4 provides the bare minimum. The airport itself is nicely decorated and has a nice interior. Arrival and immigration process was automated but made it even more inefficient. Many passengers were stuck at the machines, creating long line ups. The machines were slow to respond and load, even compared to older machines in other airports. To take the mrt or access other terminals, you have to take a shuttle bus, which is very inconvenient for passengers with big luggages, strollers, and wheelchair. Overall terminal 4 is a disappointment compared to my previous experiences at the other terminals in Changi. Would not recommend using T4. Surprised that some full service airlines have relocated here.

Not Verified | I transit at Changi Airport for my flight from Hanede to Kuala Lumpur on the 16 Nov 2023. Time of the flight 7.10am at Terminal 2 gate E2. I need to undergo a security check at before boarding. I was asked to remove my jacket and my shoes for scanning purpose. After the scanning process I took my jacket and shoes aside to put on but the Civil Aviation Staff at the airport yell at me telling me that I should not remove the tray from the belt and I should just put on my jacket and my shoes at the belt area. I was concerned that I block others way so I stand aside. There is no place to sit down to put on the shoes after the scanning process and there is no instruction stated that we are not allowed to remove the tray from the belt. The queuing time was long and there is no special lane available for business class traveler.

✅ Trip Verified | You should Visit Changi Terminal 2. Its accessible by sky train from other terminals or bus from Terminal 4. Terminal 2 is newly renovated, its very beautiful! Very modern self check in and self bag drop counter. Gardens are complete. Very relaxing! Jewel Terminal has a big waterfalls, with shops and restaurants where you can hang out. Very beautiful.

Not Verified | What a disappointment when I landed at T2 and no proper signage to direct passengers to their respective terminals so I jumped into the aerotrain between terminals and tried my luck and got off the next stop. Staff were unable to speak properly in English, some information counters were manned by two staff who were chatting away and when I asked for assistance to find which terminal my next flight was, they replied with their hand gesture and nothing was spoken. SIN airport has no public announcement of flights, so you have to find the gate and stay at the entrance till they open. Overall, it is a chaotic airport and lots of focus on commercial and shopping outlets.

✅ Trip Verified | I was in an accident and require a wheelchair. I travel often. Every single airport has nice service where staff take me to the gate. All my family checked in and went through security a few hours early so we can have lunch together before the flight. Then the staff inform me that they cannot push wheelchair until 1 hour before departure. So they leave me alone sitting for more then 1.5 hours with nobody to help. I cannot go toilet. Cannot eat with my family. I realize wheelchair service is a courtesy. But there’s no reason why they make people wait for 1 hour until departure. This doesn’t help anyone. I have traveled to at least 6 other airports in the region and none of them made me do this.

✅ Trip Verified | The airport was good but the staff was very rude. I have a difficulty in printing my bag taq so there is a staff that appoint me a lady to help print my bag tag. That staff was very rude. I almost threw a fit but I was too tired and just want to go home faster and get out of that airport. There is also a staff that refuse to help even though I have not tell him what do I need and he just go and told me to go inside because "he is not sure". Like what are you not sure about? I haven't even told him anything. In conclusion the staff was very rude and not helpful at all.

✅ Trip Verified | Worst Customer service by information desk at Terminal 1. The executive was busy using his phone and not bothered at all about travellers. Super bad customer service at all food court. Very bad experience for visitors coming to the airport. Airport is top class but service employees are worst and not friendly at all, especially the food court .

Not Verified | Staff are incredibly rude and have a really bad attitude. The airport is hard to get around for transit passengers, poorly designed; I really don't know and how it is getting all these incredibly great reviews and claims to be the best and what sort of standards they have. I admit the airport is clean but that's it, arrival and departing passengers are able to mix and are on the same floor? No clear signs, or pathways just big space dim lights, and poor customer service.

✅ Trip Verified | Changi Airport is a beautiful Airport and we have visited several times. However, this is the first time I have visited since they rolled out the fully automated arrivals declarations and the automatic biometric gates and it is absolutely awful. Basically the technology is not up to the task (constantly crashes and jams), older people struggle with following the computerized instructions, and staff are unbelievably rude and unhelpful. The whole process actually makes you feel like you are entering or exiting a police state. We had awful technology fails and rude unhelpful staff both arriving at (from memory) Terminal 2 and departing from Terminal 3. LAX has a reputation for belligerent staff but our last trip there in 2022 was a much better experience than at Changi.