Singapore Changi Airport

✅ Trip Verified | The check-in counter is highly automated that i have to personally print my boarding pass and tag of my checked-in luggage and load the latter to the conveyor. First airport having this type of fast and easy check-in.

Not Verified | The airport is very efficient. It is also very clean. I liked the layout of the airport because after touchdown I got to the gate within 2 minutes. I loved how they used greenery in Terminal 3. They used automation effectively and it was good as it saved a lot of time. The staff was good and the airport was very clean and well designed. The duty-free shops have everything from food stuff to toys. The overall experience was amazing and Singapore Changi deserves to be at the top.

Not Verified | My wife and I flew into Changi on May 1st, departed May 16th. Followed other passengers through customs and immigration, no problems, found our shuttle to hotel, all in good time. Great selection of duty free shops, enjoyed looking at the gardens. Did some shopping here on our way to Kuala Lumpur, sadly on our way home to Christchurch did not have time to do more, tight connection. Our son was here 3 years ago, he saw a lot of Changi and really enjoyed it. Helpful staff, clean, hope to return. Well done Singapore.

✅ Trip Verified | Changi Airport is modern, efficient and comfortable. The provision of amenities right throughout the terminal is what sets this airport apart. In particular, I must mention, the bathrooms are spotless and absolutely clean. There is plenty of shopping available and entertainment is abundant. Connections are swift with the sky train. However, the downfall of this airport is their staff. Rudest and probably the most clueless staff ever. Every time I come to Changi, I have decided to avoid the staff because they have no idea how to talk to passengers. English proficiency is also questionable at times. When boarding my Sydney bound flight, the gate agent grabbed my security token from me! The staff at this airport are really weighing it down.

✅ Trip Verified | Beautiful airport, excellent signages, plenty of choices for food and shopping. Everything looks good, smells good, sounds good, tastes good and feels good! The airport works with clinical efficiency. The staff were courteous and friendly too.

✅ Trip Verified | In terms of facilities, Changi airport is award worthy. Free Wifi and Water dispensers are rare to find in most airports in the region and the provision of massage facilities and lounges to relax make the airport an easy transit hub. On the contrary, the staff at the airport are absolutely the worst I have ever come across. The security personal at the gate literally grabbed the security token from me and grabbed my jacket and also barked at many passengers in the line. The airport information desk personal were no different with very blunt and rude responses. Their attitude towards foreign passengers is honestly disgusting and you're better off finding your way around on your own than asking for help because you'll be met with an abrupt response. Airport signs sometimes only appear in English and Mandarin which is odd given that there should be two additional languages that the signs should be displayed in. The washrooms are remarkable and practically spotless and well done to the staff who maintain them. Air conditioning facilities can also be improved. In short, the airport does have some strengths but it is definitely overrated.

✅ Trip Verified | Terrible transit at Changi Airport from BKK to DPS. There is no segregated departure and arrival levels so arriving and transiting people are on the the same level than departing people, with police cordoning off arriving people, totally surreal. Upon arriving from BKK a first body scan, shoes removed etc. Than afterwards; what a stressful and outdated airport. Moldy and stinky flashy carpet straight out of the 70s. Low ceiling and little natural light. The sheer quantity of duty free shops is creating traffic jams blocking people. There is a lack of seating too. Food is way overpriced. An extremely stressful airport to use for a 3H transit, better keep it shorter unless you like shopping and spending money. Of course, a new body scan at the gate, creating a long queue without seating. Completely outdated airport and a messy transit organisation.

✅ Trip Verified | I am currently waiting for departure right now with feelings of annoyance. First of all, the staff at the gate were not very friendly which made me slightly disappointed because I thought that politeness and smiles were essential for passengers to enjoy a pleasant journey. What triggered me was that when I asked a staff to help us with the checking in of luggage, she looked at me and told me to do it myself. In my opinion I think providing basic concern or help would have been important to leaving a good impression of staff's attitude and the airport in general. I then roamed around while waiting for time to pass and when it was time to check in, it really made me fuming mad because the staffs at the bag checking section were really rude and harsh (the male staff rushed me and the female staff asked my sister to take off her cap with a demanding tone as if she were our mother). This experience was bad but I'm glad that a few staff still bothered to work with a polite attitude. I would advise the airport to really focus on their staff recruitment process so that we can have a legitimate "pleasant journey".

✅ Trip Verified | First of all, the WIFI service is absolutely horrible, I cannot access the internet even after multiple attempts to reconnect. Secondly, the staff's mannerisms are getting worse from my last trip. I gave this airport 4 stars for the trip before this but when I returned in Feb 2018, the staff were not looking good. The staff in the food court in Terminal 3 were not friendly and they speak to you very loudly in a rude manner. The airport immigration officer in my opinion have mixed reviews. Some of them were polite and they will greet you with a smile. However, some of the staffs mannerisms seemed fake. It is much like they don't really care about customer service but they are forced to do so to show the travellers their manners. The airport staff should also try to stop using words like 'lah', 'nah' which some travellers like me might feel that they are quite rude as this is a customer service and not just chit-chatting.

❌ Not Verified | We were twice very disappointed at the immigration on arrival. The immigration staff do not show any urgency in doing their work. Many were seen to be chatting and gossiping with one another and the supervisor was just as bad! Having been through China, Australia, Vietnam, Cambodia, Hong Kong, Singapore's immigration service upon arrival really looked and sounded so far behind Vietnam and Cambodia where the officers acted and looked more professional. The queues were long and queue cutting behaviour by arriving passengers was not stopped. I guess when passengers see the immigration officers as so relaxed and sloppy, passengers acted rowdily too. In most other arrival halls, immigration officers are serious and the passengers behave better. Most are surprised to see gossipy and chatting immigration officers in Singapore who are slow at their work processing the check in at arrival halls.