Manchester Airport

✅ Verified Review | I'm glad T3 exists and allows me to fly cheaply to nearby countries, but I have little positive to say about the departure areas. Staff are rude, queues can be large, but it's the area post security that inspired me to post a review. Dark, dingy, overcrowded, terrible and limited food and drink and shopping options - the worst departure area I've seen outside of Egypt's regional airports. Given this is a relatively newly built airport, what were they thinking? Horrible place to have to pass time or worse yet eat a meal.

❎ Unverified | Having travelled extensively and having visited so many so called "third world" countries, I have never visited such a dirty, chaotic shambles of an airport. From the onset, I have never been asked to place my asthma inhaler in a separate plastic bag. The security staff are extremely rude and are continually shouting at the public repeating their well rehearsed mantra at full volume and threatening delays of at least one hour. This does appear to be their personal ego trip rather than a genuine interest in protecting the public and ensuring that all safety requirements are met. Once through security it is quickly apparent that there are insufficient bars, restaurants and seating areas to accommodate the number of people transmitting this terminal (terminal three). As a consequence there are people sitting on the floor. Litter is everywhere and I for one do not wish to sit in an area awash with empty bottles, beer cans, crisp packets etc..). Cleaning staff were seen but did not seem to be doing much and failed to address the appalling amounts of litter. Indeed at one point, one was seen to be sprawled on one of the massage chairs. This was quite the worst airport I have ever been in and as a frequent traveler to the UK I would certainly endeavour to refrain from using this airport again. The management should be truly ashamed. A dirty, chaotic. shambolic airport. Totally disgraceful.

✅ Verified Review | Currently standing in 150 meter queue for passport control. Absolute shambles. The number of passengers that will pass through the airport is known well ahead of the day so there's no excuse for 1 hour queues getting back into the country you live in. Terrible management. Would have been quicker to fly to Liverpool and drive to Manchester!.

❎ Unverified | We had expected the easyJet bag drop to be chaotic, but were pleasantly surprised at how quick this process was. Staff members were on hand to help out and advise. Security was also moving quickly and efficiently. I'd accidentally left an inhaler in my hand luggage, so my bag was checked. The staff at security were professional and very friendly. The seating area was crowded, but we found seats. On arrival, we had no queue at passport control. There was a long walk from the plane to baggage reclaim but it was a very short distance from baggage reclaim to the bus stop to get back to the long stay car park. Manchester Airport has undoubtedly been our best UK airport experience!

✅ Verified Review | Manchester is the worst airport in the world I have visited. Airport management require a review of their process and staff both arriving and departing. Never ecountered such poor customer service - in fact there is none. I was delayed and nearly missed my flight because of smalll solid lipstick??

❎ Unverified | Chaos and very stressful! Having flown from Manchester airport on a large number of occasions, I am appalled at the shambolic and ridiculous manner in which myself and my partner were treated at Terminal 1. From the moment of stepping out of the car and being told by airport staff that the company parking our car were horrendous and that our vehicle would be returned damaged, to shoes being damaged by airport security staff. Overall, it was a horrific start to the holiday we have been so looking forward to. The lack of any kind of customer service was appalling and not what I expected. I will never fly from this unorganised, disgraceful, dirty and extremely stressful airport. No customer should have to experience this absolute shambles, it is horrific.

❎ Unverified | The worst airport experience I have had in the last 10 years. Used the meet & greet car parking at terminal 1. This was fully acceptable and was the only good part of my experience at the airport. Arrived just before 6am (had stayed locally and had no tea/coffee/breakfast at this point). Queued 35 minutes for baggage drop and another 30 minutes at security. The queues and methodology at security prevented me keeping an eye on my hand luggage/money/wallet/keys for several minutes. Very obviously there was not enough space for these functions. Then had to walk a considerable distance though wasted space (i.e. the duty free shop with no customers in it), before being able to get coffee and a bite to eat. Café was filthy both with uncleared/dirty tables and litter and food crumbs littering the floor. On return, huge queues for immigration. Was separated my wife and I were directed to separate e-passport checking booths. Wife got through easily and was then told to wait outside, and out of view. My passport was rejected (along with many others who had passports issued within the last few months) so was directed to a new queue for manual checking. Eventually met up again though wife was worried about being kept apart for so long. Overall, a most distressing experience. I will certainly fly from a different airport in future.

✅ Verified Review | Having just gone through security at terminal 1, I visited the toilets immediately after, opposite Starbucks and found them to be absolutely squalid. There was no loo roll, there were sanitary products overflowing from the bins, excrement on the outside of the toilet and the most disgusting smell! This is not the condition I expect to find the toilets in. They have been completely overlooked by cleaning staff and left to get into that state. Goodness only knows the last time they were cleaned.

❎ Unverified | Can only echo the comments of others on here. Departing T1, arrived at airport a full 3 hours before departure. Queued 1 hour at Easyjet "FAST bag drop", where you actually had to print off your own luggage labels. Some machines were broken, and no one available to show confused passengers how to work them. Once through that chaos, you arrive at the shambles that is security. They were queueing just to get into the security area. Cramped and overcrowded and hot. The lines did not move, we waited for near 2 hours and was still only half way. The only way we got through was when someone called your flight number and for those passengers to come to the front. So with a differnet flight being called every 5 mins, you just moved until your flight was called. This left 10 mins to get to the plane, no time to shop, drink or anything. Uncomfortable and stressful is and understatement. I would love to get the CEO shadow me through a typical journey, he would be ashamed.

❎ Unverified | The recent years I've been travelling on quite a regular basis from this airport. It is second to none when it comes to customer dissatisfaction. Being overcrowded and dirty is a minor flaw compared to the treatment of the customers. There are long queues to the security checks, I guess it is too complicated for them to count the available seats on departing aircrafts and staff accordingly. The staff have their own set of rules that only applies at that airport. Those rules are enforced in a rude and bullying manner. This airport should be used in management training as an example of how not to run an operation.