Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1370 reviews
2/10
No Skytrax Rating
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1/10

"inefficient, rude and poorly trained staff"

(United Kingdom)

Verified Review | Flew out from terminal 3 with Ryanair and returned into terminal 1 with TAP Portugal. Manchester Airport is a warren like, dirty hovel with inefficient, rude and poorly trained staff. Terminal 3 bag drop / check in area is woefully inadequate given the huge numbers of passengers being processed. Same can be said for sercurity screening. The departure lounge is again inadequate with limited seating, toilet areas that don't appear to be cleaned and the limited floor space crammed with shops. No free wifi( that works). On return to Terminal 1 was met with same inefficient disorganisation. Looonnng queues for UK border and inept staff barking orders. A depressing entry point for the UK.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"an embarrassing arrival into the UK"

(United Kingdom)

Unverified | Families with under 12s directed to a long slow queue with one immigration officer (during summer school holidays?). Need to pay to use a trolley with a £1 or E2 coin, I travelled in from outside the EU and only had Aussie dollars - managed eventually but the Chinese woman I helped was perplexed. Toilets out of order, used services on M62. Transfer bus drivers very unhelpful, one drove by waving his arms and laughing at my attempts to hail him, gave up and walked to the car park - after travelling around Australia and the Far East this was an embarrassing arrival into the UK - shambollic.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Dreadful experience at security"

(United Kingdom)

Unverified | Dreadful experience at security. My medication was not returned to the grey box. I only realised on arrival here in Montenegro. I am now without prescribed medication which I can't get here. Not enough security staff and unhelpful attitude by those there. Just had time to buy water before boarding then sat on plane for 20 mins waiting for a slot to fly! Awful experience.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"a very fine and successful airport"

(United Kingdom)

Unverified | I fly out of Manchester two to three times a year and have always found the airport to be of a very good quality in a number of aspects, there's certainly a lot more good to be said that bad. Airports get crowded/busy and are basically 24x7x365 so you expect issues around sitting, décor, delays etc especially in the busier airports such as Manchester. Unfortunately in this day and age people moan about anything and they don't appreciate what we've got i.e. a very fine and successful airport. So successful in fact 1 billion pounds is being spent on the airport over the next 10 years to redesign and reinvigorate the three terminals.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"Appalling, stupid disorganisation"

(United Kingdom)

Verified Review | We waited 40 min on the plane for airport ground staff to unlock the doors to the terminal. Appalling, stupid disorganisation. When I finally got into the terminal, it was overcrowded. I used Edinburgh, Cologne and Düsseldorf airports on this trip. All were pleasant and efficient by comparison. I won't choose to use Manchester again. Avoid.
Experience At AirportTransit
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Greeted by long queues"

(United Kingdom)

Verified Review | Arrived at Manchester Airport from Naples on Monday 21st August 2017. Greeted by long queues through passport control which initially was not an issue. However, the customer service by staff around passport control was unprofessional and offensive. First, the member of staff directing people into passport lanes did not give consistent or clear instructions and reacted angrily and aburptly when people experienced technical issues. Second, the members of staff stood around doing nothing behind passport control where extremely rude when people were confused. For example, one member of staff told an individual to go to the exit infront of them rather than an alternative exit stating "go to the exit it's obvious it says exit on it". Third, there were 5 members of staff sat doing completely nothing behind the digital passport control service when systems instructed people encountering difficulties to seek assistance. No-one took the initiative to help people or speed-up the overall waiting time. These members of staff were just sat around watching some people struggle. Overall, poor communication from staff and terrible attitudes by individuals on passport control. The experience at Manchester Airport is consistently poor compared to other airports around the world.
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"whole process is really poor"

(Germany)

Verified Review | Waiting times are atrocious. 50 mins for suitcase, 40 mins for car rental bus 20 mins for rental car which is kind of normal. The whole process is really poor, I ended up walking to car rental, the bus arrived 20 mins after me, so some people waited close to 1 hour.
Experience At AirportArrival Only
Date VisitJune 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"the whole process is unpleasant"

(United Kingdom)

Verified Review | Everything about Manchester Airport just about makes it the worst airport I have the displeasure to experience. The only good thing about it is the variety of destinations and close proximity to my home. Security here sis very poor, the machines are always clogged up by trays that need to be checked because most people do not understand the basic rules of security which means those of us that travel frequently are always held up. The staff operate with no sense of urgency and the whole process is unpleasant. On arrival back, I'm always embarrassed by the pitiful and squalid conditions of the arrival corridors, stairways and toilets (that always stink) and almost always the customs queue is farcical and understaffed. Have recently experienced some horrendous hold-ups in the baggage hall (yesterday, over 1.5 hours to get bags back when a conveyor belt failed and none of the few staff had a clue what was going on. Everything about Manchester Airport makes you think you're at a third-world airport. Manchester Airport, shame on you.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"whole place is dirty and worn out"

(United Kingdom)

Verified Review | I travel from Manchester about twice a month and can honestly say it's the worst airport I've used. The only reason I use this airport is there are no other options. The whole place is dirty and worn out, staff are disinterested and rude. Terminal 1 is a rotting worn out shambles that doesn't seem to have had any maintenance in years. Immigration is chaos with rude staff barking orders at travellers. On my return flight today the aircraft landed on time but we had to wait 30 minutes until the swissport staff could be bothered to bring the steps for passengers to disembark. I find it very embarrassing to think foreign visitors are greeted with this shambles on there arrival to the UK.
Experience At AirportArrival and Departure
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the worst departure area I've seen"

(United Kingdom)

Verified Review | I'm glad T3 exists and allows me to fly cheaply to nearby countries, but I have little positive to say about the departure areas. Staff are rude, queues can be large, but it's the area post security that inspired me to post a review. Dark, dingy, overcrowded, terrible and limited food and drink and shopping options - the worst departure area I've seen outside of Egypt's regional airports. Given this is a relatively newly built airport, what were they thinking? Horrible place to have to pass time or worse yet eat a meal.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no