Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1370 reviews
2/10
No Skytrax Rating
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10/10

"bad experiences are rare"

(United Kingdom)

Verified Review | I am passing on this review from my parents who were apprehensive of their visit due to negative reviews. They had nothing but good things to say. Very quick and easy parking at T1 M&G. Next was the easy to find check in where typically they had packed over their weight limit, but upon hearing that they were going on holiday due to their 30th wedding anniversary, the lovely person at the check in desk waived the £12 charge! A wonderful gesture. Next came security - they were straight to the front of the queue, despite it being peak holiday season! My mother had her bag searched as she forgot that she left her hair straighteners in her hand luggage, she was expecting an annoyed security officer as she accepted she was daft to forget despite loads of signage, but nope, very understanding and polite. Finally, lots of shopping options, and an on time departure. What's not to like? Please bear in mind, these bad experiences are rare.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
4/10

"overcrowded to the point of being a shambles"

(United Kingdom)

Unverified | Manchester is the airport that once claimed it would 'never' facilitate budget airlines. Until they got greedy and decided to poach the latter from other local airports such as Blackpool and Liverpool. Resulting in closure of Blackpool and many routes transferred from Liverpool meaning much less choice. As a result. MAN has become overcrowded to the point of being a shambles. Toilets are dirty and seating is negligible. Queuing for security is a nightmare. Easyjet now have pax weighing and placing tickets on their own suitcase hold luggage. I only wish I didn't have to visit this place as often as I am forced to because of lack of choice for routes from Liverpool. Especially to Tenerife South which is only served by Ryanair and they are not a choice of mine.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"do not care about their customers at all"

(United Kingdom)

Unverified | Manchester airport is all about profit. They do not care about their customers at all. Yes a new terminal in 2023 may be the answer to all the problems but as traffic increases year on year will it? It's dirty, toilets a disgrace, security and passport controls lack enough staff to cope at peak times. And even paying for fastrack is no better with a 40 minute wait. And now they are charging for fastrack through passport control. How will this work when the lines back up to the gates! I have no real option other than to fly from here. They have embraced new routes all the extra flights and arrivals but have not addressed or spent the extra funds needed to reduce the endless lines and filth. You are a disgrace.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a total shambles"

(United Kingdom)

Unverified | Arrived to pick up family members arriving at Terminal 3 from Fuerteventura. Plane arrived at 12.20 am - baggage was finally picked up at 1.50 am! 90 minutes later! No members of staff around, families with tired children - a total shambles for something that calls itself an international airport! It's Liverpool airport next time!
Experience At AirportArrival Only
Date VisitAugust 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"guess I am fortunate"

(United Kingdom)

Unverified | I read with interest the reviews about Manchester and guess I am fortunate, yes I have had to queue but so have I all around the world. Staff have never been rude to me because I am always polite to them. Maybe if more people were prepared when they arrive in security the delays would be less, I am tired of getting to the security lane and waiting whilst someone spends 5 minutes emptying their pockets, taking off their belts, looking for things in their bag. As for missing flights, whilst I was last there (and I fly from Manchester several times a year) they were calling people forward for flights that were due to depart.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Staff yelling at people"

(United Kingdom)

Verified Review | Absolutely the worst experience at this sad excuse of an airport. Arrived 4 hrs prior to take off as wanted to do some duty free shopping and grab breakfast. Queued for just over hour and half to drop bags off at Ryanair desk. Just 1 person checking everyone in. (3.30am). Finally got to security and it was like a scene from an army training camp. Staff yelling at people. Treating passengers like children. Shouting orders like they were running a boot camp. They had no idea what they were doing. Just kept yelling if you miss your flight it's our own fault? Guess this is a new script to pass the blame from the shambles over to passengers. Don't get me wrong I'm 101% behind security measures. But Manchester airport. You fail on customer service! I fly monthly and was prepared with my liquids in a clear bag ready for the search. No electricals on me. I even had my belt off ready! I politely said excuse me to your security officer who obviously has anger issues and advised her my plane was in the process of boarding, she cut me off mid sentance by yelling at me that I need to take my liquids out my bag and if I missed my flight it's my fault! Not sure why it would be my fault when I arrived in good time and was ready to pass through security hours before my flight? Maybe if the other guy on security hadn't shouted "if it's got a plug on it take it out your bag" is this a new security measure? Naturally this made things worse as people were taking hairdryers etc out their bags! I managed to get my flight. I work in the travel trade industry, I have to say if I was a foreign tourist visiting Manchester and my last experience of the UK was being yelled at and belittled by a jumped up woman with anger issues, I'd not hurry back. Manchester airport. You can't blame people for the delays. Other airports around the world manage and don't feel the need to belittle people. This experience will make me think twice about travelling through your airport. Liverpool/Leeds Bradford is not that far away. I'm sure the retailers who rent premises from you must not be impressed. While you are failing to get people through you're also removing time for people to shop and purchase Food and beverages. Great you're building a new terminal. But I'd spend some of that cash on investing in people and training.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"nearly 3 hours to get through security"

(United Kingdom)

Unverified | Terrible. We nearly missed our flight due to taking nearly 3 hours to get through security. There appears to be only 5 of the security streams in use. Staff appeared to not care that we were going to miss our flight till the last minute. Had to run with no shoes on to get the flight. The duty free shops were empty (they must be happy). On the way back the queues to get through passport control were lengthy too. Not a good experience for visitors to the UK. Everything is shoddy. No hope of getting on the WIFI. We had rebooked our train tickets - thank goodness because guess what - yes an enormous wait for them too. What I don't understand is that the airport knows how many flights are leaving and how many passengers are expected and so could manage their staffing levels to ensure a smooth journey through the system. Not rocket science.
Experience At AirportArrival and Departure
Date VisitJune 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Rude, inefficient staff"

(United Kingdom)

Unverified | Do not use this airport. The queues for the security are beyond a joke, I missed a flight because of this, and yes I arrived in plenty of time. Rude, inefficient staff, only 2 security scanners open when clearly there are at least 6 lanes which could be utilised. No organisation, a shambles.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"a dirty, shambolic, overcrowded, experience"

(United Kingdom)

Verified Review | Easily the worst airport I have ever used. Car park poorly signed, spaces tiny. Security a shambles. Spotty youth directed people to jump the queue, staff standing around, directions not clear. Poor quality and overcrowded eating places. On return gate wasn't ready so sat in plane waiting for 20 mins. Baggage reclaim an absolute joke. 60 mins wait. Told that the baggage was ready but no onr to load onto belt. Signs to car park even levels not visible from passenger exit. 3 lifts crammed full. Overall a dirty, shambolic, overcrowded, experience, one that I don't want to repeat. Feel sorry for Manchester folk having this monstrosity to represent their fine city.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"the scene at departures was chaos"

(United Kingdom)

Verified Review | Avoid Manchester Airport at all costs. 12 x golfers arrival from Guernsey into a cramped and poorly laid out arrivals area wasn't too bad but expected as that hasn't changed in years. 4 Days later arriving at 17.25 (delayed due to traffic issues in and around the airport) for a 19.15 departure home the scene at departures was chaos. Fought our way to check in with airline (Aurigny) OK and as usual had to take clubs to oversized baggage station. On arrival confronted with queue of over 100 and after hanging around with no progress whatsoever for 15 minutes were advised that the scanner operator had been told to turn the machine off, he didn't know why or how the ever growing queue was going to be dealt with. Observations re the oversized baggage system. 1) No attempt to order the queue by priority i.e. who was travelling earlier than others. 2) Why is there only one oversized baggage scanner in departures, I understand there is another on a different floor but one of our party went to find this and it was not being manned. 3) As far as we can tell not all of those in the queue had oversized baggage, some of the items clearly were marginal at best? 4) Customer service were hiding to take cover from the mess unfolding before them presumably. After eventually winning the game of hide and seek and finding customer service staff and advising them that our party were now highly likely to miss our flight we were bought forward to the front on the queue much to annoyance of the ever growing hoards remaining behind. Next problem is the shambolic arrangements in security. A single queue snaking its way to a cramped checking area. This took an age and even when eventually dealt with there is no space to sort yourself out after the checks are completed. Exit security and loads of space to snake your way through endless samples of perfume and the like. Try treating your customers better early on the in the process and they may be inclined to spend money in your prison (sorry shopping area). Finally through to the gate and we can see our flight has arrived (on time) with the captain sat in the cockpit but despite the time now being nearly 7 the luggage has not yet been removed. We watch until eventually boarding at 7.45 to be advised by the captain that the reason for the delay was there was no one qualified to open the hold doors was available on arrival or for 20 minutes thereafter, you can't make this up! I suggest that the owners of Manchester airport take a look at security at Gatwick which from recent recollection is much better organised. We won't be back.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no