Manchester Airport

Not Verified | Arrival to drop off bags was poorly handled. Even though I'd checked in online and arrived an hour before the desk opened I still got directed to the wrong queue. All else was fine. On coming back we landed and got to the gate slightly early but despite the airport having known this about 7 hours previously there were no buses organised to pick us up. 20 mins later we got off and were bussed to the baggage carousels via a swift e-gate system with very helpful security staff. Only three cubicles in a very large mens toilet with dozens of passengers was very poor. It took 45 minutes for our luggage to arrive despite the fact it was taken off the plane before we were. Observed dozens of abandoned/rush bags right beside entrance (terminal 2 by the way). After going through customs looking for a toilet the signage was extremely poor and eventually found the toilets tucked in behind M&S food shop. We landed at 0605hrs and we got out of the airport at 0750hrs. I could have flown to Germany in that time.

✅ Trip Verified | We arrived today from Tunisia and the whole experience was disgusting. As soon as you get off the plane the gate entrance is dirty - with tissue paper and smelly. Next the arrival toilets are absolutely dirty and in need of updating. Next waiting for our luggage on belt 3 - it took 1 hour and 15 minutes with no staff members to assist or help - there is line of abandoned luggage from previous flights with no room to move. The “first” impression for the world arriving to uk is dirty smelly and disgusting with no staff to assist.

✅ Trip Verified | Good transport links with a range of north England towns and cities. However, the airport is not known for the best security inspection experience, check-in process, and space management. There are lots of room to improve.

Not Verified | I was really shocked at this airport. When I arrived at terminal 2, I found that there is really nowhere to eat apart from KFC. You can of course go to M&S for a sandwich. It is a soulless place. After spending the night in a hotel on the grounds. I looked forward to my early morning flight, thinking at least I'd get some breakfast. No chance. 4.30 am and queues snaking for miles in security, people herded like cattle with rude staff, then the same at every shop that I passed by. I didn't even attempt to navigate the queues on the stairs to buy a cup of tea. It's disappointing and disgraceful.

Not Verified | A bus lane from somewhere between drop off parking space and drop off exit barriers. Had to reverse up from the barrier to go to another one. Messages on the machines at the barrier are unreadable. Got out the cat to read and clarify that not a message to say that have to input card code (for £6), whilst still unreadable, but you did have to enter card code. All this stress to charge you more for what was previously in the cost of your plane ticket.

✅ Trip Verified | Uninterested staff. Friday evening flight, eateries closing. Staff vacuuming around you. No smiles, no service. Appallingly depressing for anyone arriving into or heading out of the country. Shameful representation of a UK airport to the world.

Not Verified | Waited 1 hour 45 min to collect our luggage. We landed at 5am and it was nearly 7am before we left the airport. No sign of any staff just a tannoy announcement after an 45 mins saying our cases would be coming in 45 mins. Therefore leaving a plane full of children and elderly people sitting on the floor as there was no where to sit. We couldn’t even sit on the carousel as it was going round empty. It seems to be the norm now at terminal 2 Not good enough. I have booked to fly with Leeds Bradford for my next holiday hopefully they are better , let’s face it it can’t be any worse .

Not Verified | A very poorly run airport. The management team are only focused on making as much money as possible and try every trick possible to do so. For example. The new terminal blocks phone signal so they offer advert sponsored or paid for Wi-Fi, give them your data or give them money. They charge for pick up and give you a very tight window despite the fact they have one of the worst security and immigration teams in the world meaning you’re almost certain to overstay the time and get an additional charge. There’s no seating in arrivals at all, unless you use the pret or Starbucks, where you will be required to buy something in order to sit, you also get charged extra if you want to sit down. Staff are nowhere to be seen, I’ve been here about 20 times in the past 2 years and have never seen a member of Manchester airport staff, unless you count the security guy who patrols the parking area putting fines on cars. Signage is awful both internally and externally. The road layout is a joke and they have not improved it with the new terminal, if anything g it’s worse. The place is dirty as there are no staff to clean it.

✅ Trip Verified | I will give someone £100 if they ever find the escalators at Manchester airport working one day. You would think that this would be one of the best airports in the world considering how they charge you for literally everything in the world, such as for a trolley and dropping people off at the airport. The airport is also very old and dated with a desperate need of a refurbishment. The only thing that the Manchester Airport Group care about is lining their own pockets, because none of it is reinvested or spent on the actual airport. Heck, they don’t even pay their staff or have the money to teach them actual customer service skills. There is not a single worker at Manchester Airport (especially the security) that isn’t rude. We even overheard one of the staff complaining about working in a bullying environment. Speaking of security, it is always busy and slow. Did I mention that the security was rude and always assume that you’re some kind of criminal? My 70 year old in-laws who have lived here in the UK for over 40 years were harassed with questions, upon returning from their holiday. If you want to ruin your holiday before it has even begun or if you want to make your way to the airport on a magic flying carpet because it’s £5 otherwise being dropped off, then this is the place for you.

Not Verified | The security is ridiculously tedious - everyone with even a small tube of toothpaste were asked to remove the tube, put thru an explosive test! Literally everyone was asked resulting in ridiculous long wait