Manchester Airport

✅ Verified Review | Although we landed at 09.45 we had to wait 40 minutes before we could disembark. No (previously ordered) wheelchair was available on leaving the aircraft. I was instructed to walk up the ramp by a lady in uniform (yellow tabard). On finding a wheelchair at the top of the ramp I was asked to wait while someone to push was found. A member of my party took over at that point as no-one seemed available. I was pushed to the Meet and Greet reception to pick up my car. This involved crossing what appeared to be a newly laid ramp over a road behind the car park. This ramp was made of cobble stones - highly unsuitable for wheelchairs. Also, when passing through Customs, my passport was removed from its case and not put back - this did not happen on any other occasion on my trip. The Customs Officer seemed more intent on having a humorous conversation with a colleague.

✅ Verified Review | On arrival at the airport the departure procedure appeared chaotic with little in the way of organisation resulting in queues everywhere and harassed staff clearly not in control. Mother in law aged 69 activated scanner due to a metal implant in her hip but was subject to a body search and had to remove her shoes in full view of other passengers. Not a dignified arrival for her despite clearly having mobility issues and walking with a stick. Staff appeared uncaring and unsympathetic showing no respect for her and failing to maintain her dignity. On returning from holiday our arrival was little better than our departure a week earlier. Returning passengers becoming bottle-nosed in queues which led to backlogging of escalators and people unable to move due to stationary lines of travellers. A degree of panic ensued due to people being unable to alight the escalator. Very much a health and safety issue this is an accident waiting to happen. Very long meandering queue at passport control luckily we were ushered quickly through a separate channel due to mother in laws poor mobility. In conclusion, poor organisation, poor management and an inability to cope safely with the traffic of people using this facility. Unless you want your holiday experience tainted then I seriously suggest flying from elsewhere. In an age in which Britain and particularly Manchester praises itself, this airport episode was a good advert for neither.

❎ Unverified | Used MIA for over 25 years and have noticed a decline in standards particularly in the last 5. Have to say T3 is a disgrace, security staff slovenly in dress and approach to job, terminal facilities tired and dirty, toilets a disgrace. The only thing they seem interested in is serving as much drink as possible, no wonder airlines complain about drunken passengers. Immigration queues a farce. The whole set up needs a shake up, staff and facilities alike. Any good news? Yes. The T3 meet and greet was staffed by very efficient and courteous people, seemed like another planet. Thankfully their pleasant efficient service meant I could leave the whole turgid place without any further delay. Will I travel from MIA again?, only drugged in a packing case. Come on Mr Burnham sort the mess out. Finally an apology to the meet and greet staff for the low rating, you are 5 star.

❎ Unverified | We have been to dozens of airports during our lives but I can without doubt say Manchester is by far the worst ever. I have gone through this shell hole a dozen times as I had no choice. The ground conveyor is still not working for at least 4 years, ignorant staff throughout, filthy toilets, dare to ask for directions and you will be sent in opposite direction. We have decided in future to travel via Leeds/Amsterdam. And always advise others to do the same.

❎ Unverified | We arrived back from Spain on the 21st Sept to meet the queue for Passport Control in the departure area not too far from where we got off the plane and some 250 yards from the actual Passport Control area. This area was chaotic with 100's of people coming from several directions and was a shambles. It took 50 minutes to get through meanwhile our taxi was waiting for us. Having finally got through we went to collect our bags. We had an expensive matching set and 1 case had a 12 inch gash in it and was ruined. We went to baggage complaints and were treated almost rudely by 2 people who were more interested in their future shifts than helping us. It took almost as long to get through Manchester Airport as it did to fly from Spain. The airport caused a 30 minute delay on our departure. I think the airport management should read these reviews and do something to deal with these problems.

✅ Verified Review | My first review, but have been experiencing awful service at Manchester Airport for many years. Today, 23rd September was no exception. Arrived to the longest queue to border control I have ever experienced in all my international travel at any airport. To top it all the delays resulted in my wife having to pay £6.50 for parking. Is this a way to Extort monies from passengers - delay them so you have to pay extortionate parking prices? No pick up points to purposely force people to park!

❎ Unverified | How Manchester will be able to run another terminal is beyond belief. They are unable to do this currently with 3 terminals. Response times are appalling, customer relations non-existent. "What they say goes" attitude. Queue for passport control farcical, no air conditioning on, saving money or failed? Walked 2 mile to cover 100 yards. MAA are way behind, big changes if this expansion does happen.

✅ Verified Review | Travelling to Amsterdam. Normally use Terminal 1 as usually travel with Emirates. On this occassion, travelled for weekend break to Amsterdam with KLM. Terminal 3 at Manchester is very poor. Why re-check in, when you have done so online? The check in lady was very rude and had no humour in her brief interaction. Security is chaotic and could be a lot better. Very few restaurants in the departure area with the exception of a new KFC, which at 10am in the morning is not what I would expect. Toilets were dirty (not like Terminal 1). The waiting area at departure gates could be better and appears outdated. Wifi was poor and did not work. Could not even access mobile data on my 4G enabled smart phone! Boarding the flight via walking outside and not through an airbridge surprised me, given most airports these days have this option, and it was raining heavily on our day of departure! I am pleased to hear Manchester Airport is being re-developed as it definately needs it.

❎ Unverified | Appalling baggage collection service. I travel extensively and never experience such shocking service other than at Manchester. Now been waiting 50 mins and still at least 70% of flight has no sign of bags. Beyond appalling - and no staff in sight at all. I wouldn't give a 1 if I didn't have to as minimum rating.

❎ Unverified | Through no fault of our own myself and my husband were unfortunate to have our flight to Pisa cancelled last night. The attitude and disinterest of all the staff involved was upsetting to say the least. We were herded around with no-one appearing to have any official strategy to work with. Most of the staff we approached more or less said it wasn't their problem. This obviously cannot be the first time a flight has been cancelled. Getting us out of the airport should have been a well tried and tested operation. Instead it was frustrating, disorganised and left me and probably my fellow passengers feeling completely baffled by the lack of willingness to get the situation sorted out. It was a totally disheartening experience.