Manchester Airport

❎ Unverified | We flew Air Canada rouge from Terminal 2 in Premium rouge. We parked in T2 Meet & Greet which we had no problem with at all. We got into the terminal to find that our airline was checking in on the bottom floor instead of with the other carriers. Given we were in Premium we got to go to the premier check-in line, which was quite convenient as the main check-in line was extremely long and the speed of the main check-in was slow as passengers travelling onwards to Orlando were being asked if they would like to volunteer to instead travel direct on VS. The premier service continued when we reached security and we were permitted to use the Priority Lane. The standard queue had an extremely long length. The departures lounge has a good range of shops and restaurants, but the wifi in the terminal is quite bad therefore we used our own mobile data. The terminal was unclean and there weren't plenty seats at the boarding gate. The washrooms were disgusting and I chose against using them. By the time our flight was called, although priority passengers were the only ones allowed to board first, everyone crowded around the boarding door, which I have noticed to form a trend in my recent travel experiences through Manchester, and on flights to Manchester. It was hard to get through to the gate. Would prefer to avoid Manchester, but would fly from if unable to fly elsewhere.

✅ Verified Review | Rude, just rude. Imagine your first trip abroad, you get to the airport security, you've heard it's strict but you are certainly prepared. No belt, liquid in a suitable bag, baggage allowance spot on, boots off. This requires little amount of time and is absolutely not an Olympic sport - it's definitely not necessary to have someone standing barking at you from the side line. "No way, you must be joking, absolutely not, this is a joke" - as you place your hairdryer on the same tray as your boots. "No, no, no, no, no, no, no" - as the see-through plastic bag, was not the prescribed, "Hand me the appropriate see-through bag" he yells to the other side of the room, causing all kinds of commotion - increasing my level of airport anxiety almost to the point of meltdown. After 9 individual trays, with one of my possessions in each. I think finally, it's over. I'll walk through safe and sound, find myself sipping a nice cold one after all the drama. I start to walk toward the body scanner. "Erm, where do you think you're going", I turn around, only to be faced by the same staff member "Are you joking? Hat off now", his final bark before he moves onto his next victim. Now a jibbering wreck, I step foot in the scanner - auditory sensation depleated due to the stress that the barker had put me through. I fail to hear the instructions of the operater to pass through the scanner and stand for an embarrassing 5 seconds longer with my arms in the air, traumatised to say the least. I leave the body scanner, and stand watching all of my 9 trays causing quite the congestion on the conveyer. Still shaken, I stand there trying to work out a gathering strategy - overwhelmed by this task I had to summon the assistance of my travelling companion, who obviously had breezed through the experience and waited impatiently for to come out the other side. So thank you, for ruining what should have been a great start to my holiday and beware, don't let this staff member upset you. Be prepared to spend an extorianate amount on booze at the airport bar to calm your fraid nerves and have one for me and this memory.

❎ Unverified | Manchester to Jamaica and back. As other's have said on here the airport is more than ready for a redevelopment and the sooner the better. Arriving at the airport check in with Thomson was very easy but arriving upstairs to the security line was horrific, the staff were so rude and pushy, the line wasn't that long but it was very hot in there. I was pulled aside for a check by security, the man was very rough in the way he did this and his attitude was very poor. Arriving airside and I must say its gone downhill a lot, a number of gates are now not being used due to the redevelopment, this area of the terminal they have simply forgotten about as the lights were turned off with rubbish everywhere. The toilets are a total disgrace as mentioned many times on here, the gents toilets were terrible, locks missing off the doors, urinals over flowing, no toilet paper in the cubicles' and no cleaning staff to be seen. Gate 300 - we looked on the departure board and to our horror we had to use gate 300, I hate this gate with a passion, why you ask? Well being crammed into a small gate area with 300 + people isn't bad enough there was also a Singapore Airlines flight leaving at the same time meaning another 300 + people. It was hot and cramped and badly organised. The staff boarded premium passengers and elderly passengers first, they then said we will board by rows! Utter lies they shouted for everybody to come forward, 250+ people are pushing is a total joke. We then boarded a bus to the remote stand, they kept pushing more and more people on to the bus until they couldn't shut the doors, it was a very hot day already and then having to wait on the tarmac to board the aircraft people were starting to feel ill. Arriving back into Manchester at least this time we had a jet bridge to make things easier, security was very slow and there was only our flight, seems like the passport gates had more broken than working, baggage was extremely slow arriving we stood about nearly 30 mins waiting for it. They then decided to only allow use of 1 exit door while a dog sniffed you resulting in a long delay leaving the airport.

✅ Verified Review | Departed terminal 1 and if you don't have fast track you are now sent downstairs where there are only four scanners for all passengers including Emirates A380. Total chaos in a cellar. Arrived at Munich to a spacious airport and through in minutes. On the return from Munich numerous scanners and again through in minutes. Manchester might have the delusion of an international airport but falls very short. As a Mancunian very sorry to post this

❎ Unverified | Four of us had breakfast at The Cabin on 25th September. Filthy tables, overpriced and disgusting food. In addition, people were consuming large amounts of alcohol (it was 5am). On return, (Sept 29th) we visited the toilets before our journey home. There was a lock missing off the door in one of the ladies toilets, but my husband was horrified by the sight which greeted him in the gents. Two urinals were overflowing and four out of six soap dispensers had no soap. Not only is this not good enough, it is also a health hazard. Will think very carefully before using Manchester again.

✅ Verified Review | Parked car at off airport site and caught shuttle to T2. Unfortunately all roads around the airport were gridlocked, possibly due to road works being carried out in several different sites. Eventually got to check in for Qatar which was quick and efficient and got a fast track pass for security. The room where the security checks are carried out is like a cave, dimly lit, poorly ventilated and an absolute disgrace. It was completely chaotic with the staff seemingly unable to decide between themselves what was and was not allowed to be carried on board. Even with fast track it took 20 minutes to get through the security checks. The toilets in the terminal were disgraceful, they were smelly and looked as if they had not been cleaned in ages. This also applied to the toilets in the premier lounge area. On return to Manchester on a Sunday lunchtime, we were met with long queues for passport control and it seemed that half the automatic passport machine readers were not working correctly. Eventually we got through and went to baggage collection. AS always at Manchester, priority baggage tags mean nothing and despite being clearly labelled as PRIORITY, our bags came off the carousel way down the list. Please could the directors of Manchester airport get their act together and make improvements to the airport and its systems? It is a disgrace and I dread using this airport.

❎ Unverified | Lack of common sense and common courtesy astounding! The airport is dirty and staff untrained as far as I can tell. The queue for security was fair and manned by dozens of unsmiling staff but the rollers were completely blocked at the other end by empty trays. Not one of them had the sense to move. This as you can imagine caused a considerable pile up of people who's trays were still on the other side. Toilets stink and were littered with overflowing mop buckets. Hand dryer placed in the doorway to the ladies so anyone drying their hands blocked the entrance and exit. Just an awful experience.

✅ Verified Review | Shameful customer experience. Travelling right now through Manchester Airport, once again the security experience is disgraceful. Terminal 1 passengers without priority boarding are denied entry to normal security, this is now for paying fast track passengers only and shuffled off down to the basement where only 2 of 4 lanes are open and you have to join a long line. Staff don't like it when you complain and single you out for extra security checks. Nil points for customer service. Overall Manchester Airport is a shadow of its former self, shabby, cramped and crowded. Avoid if you can book via other airports where the owners care about people. Shame on Manchester combined authorities for allowing this at an airport that we the North West taxpayers own.

❎ Unverified | Absolutely disgusting service, waited one hour 20 minutes for luggage, no staff, no apology. Very bad customer service, staff that was eventually found just shrugged shoulders. Management need to take a good look at performance levels. Would not recommend this airport, probably the worst travel experience ever.

❎ Unverified | Total lack of organisation in terminal 1&3 approach roads late afternoon on 13th Sept, gridlocked with no marshalls etc contolling the area. Terminal 2 staff generally extremely unprofessional. Signage in the airport is poor. Dread travelling from this airport now! Think the airport is now too small for the number of passengers using it.