Manchester Airport

❎ Unverified | I was amazed to find that when we arrived at the airport for an early flight there was nowhere to get a drink or a meal. We were told nothing opened until 4am which meant we had an hour to wait. There wasn't even a drinks machine! I am disgusted that in a so called international airport this happened. There should be a 24 hour service, after all, flights leave 24 hours a day. Interesting to note that the duty free tills were manned 24 hours! As a Mancunian I'm disappointed in my local airport. It's embarrassing.

❎ Unverified | Disgracefully disorganised with snappy staff. The traffic outside is horrendous and makes for a very poor experience. Food is inedible and costs the earth (£16 for pasty that a dog wouldn't eat and sausage roll that was revolting). Going home is farcical. Usually 2 people checking passports, 1 person directing failed auto passport checks back into the queue (70% hit rate at best). I've counted 5 people stood around instructing us how and where to queue, an abject lesson in poor use of resources. Don't try to manage a queue when you could process more people, it's an absolute mismanaged shambles of a business.

❎ Unverified | I'm fortunate to have travelled extensively and I have to admit that Manchester Airport is one of the worst I've encountered. The customer service is terrible, mostly every member of staff is extremely rude and aggressive, with a superiority complex. The airport is massively unkempt, the checks through security are disorganised. The electric passport checks never seem to work and create more time delays than normal (human based) verifications. Unfortunately, it is the closest airport to my place of destination else I would avoid the airport like the plague. Sadly, most airports in the UK follow a similar suit, and I think this is reflective of the UK airport industry where infrastructure is poor, despite charging high costs to its customers.

❎ Unverified | Flew out to Paphos on 2 Sept. 2 hour delay sat on the tarmac due to ground staff not emptying the aircraft toilets. Then had to wait for a new slot. Returned on 9th and again an hour late. Informed by pilot that this was due to being delayed at Manchester again. Is Manchester airport taking on more than it can handle? As a final blow the baggage handlers managed to wreck 2 suitcases. The handle on mine is jammed solid and the pull up handle on another has been snapped in half. Consider Liverpool next time.

❎ Unverified | What a dreadful airport. I fly twice twice week on business and never had I experienced such over zealous and rude security officials. I was made to wait 20 mins in a queue with many others while they searched my coat, which went through the x-ray, for a suspicious lip balm! I travel every week throuh Heathrow with the same and have never been stopped. Manchester airport security is a job creation scheme. Avoid tho airport if you can it is a miserable experience.

✅ Verified Review | After travelling from Vancouver on the 4th September we waited in the arrivals hall for 60 minutes before for our luggage was available on the carousel. A few items from the flight were available on arrival in the hall but by far the majority took a further 45 minutes to arrive. The hall was not particularly busy prior to arrival but certainly was when we left. In addition the toilet facilities at this time can only be described as dirty and quite smelly, no management was in attendance and the airport left the traveller with a very poor impression.

❎ Unverified | Rubbish. We are in our 70s with problems. My husband is disabled and I have a hip problem. To get from one point to another is like an obstacle course. Why did they close Blackpool? So so simple for the aged and disabled. More than likely Manchester wanted that closed for more revenue for them. We spent no money in the airport, just sat and waited for our flight because we were so exhausted from the trek.

❎ Unverified | We went through Terminal 1 security Priority lane on Sunday 27th August early in the morning and I was just about to go through the body scanner when a girl from the security staff very rudely and aggressively shouted ordering me what to do. There were no real queues at the time and no need to madly rush through and I was starting to walk up to the machine anyway. Her manner shows a total lack of respect or interest in either the customer or her job and is a very bad reflection upon the airport security as a whole. There are plenty more people who would actually want to work there and be pleasant and helpful.

❎ Unverified | Flight delayed due to fog at Manchester and finally when we landed the bags took over 45 mins to come out when the plane was next to the baggage belt. There was no one around to keep us updated, no announcements - given domestic flight service should be quicker - will never take flight again, will take train.

❎ Unverified | They had for the second time this week two escalators not working and for over two weeks some of the moving walkways in the tunnel are out of use. This old component failure notice still there. How long in these days does it take to fix? No lift available - I am 82 with arthritis. Like other passengers the sullen manner of customs staff needs correcting, we keep them in employment. I could go on but nothing ever changes.