Geneva Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 177 reviews
3/10
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3/10

Geneva Airport customer review

(Switzerland)

Like the previous comment the security lines at Geneva really need to be addressed. They are the ones that implemented the new system of security prior to the departure lounge but they do not open enough of the security lanes only 4 out of 12 or so lanes open and a wait of over 20 minutes to get through - simply not good enough. Geneva runs the danger of getting a bad reputation due to this inept system especially when you see the calm efficiency at Zurich!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Geneva Airport customer review

(United Kingdom)

Travelling home from Geneva 08 March once again demonstrated to me how inept this airport really is at managing the security queues. Whilst the infrastructure has much improved since 2008 what is the point in having multiple security check points and opening just 4. Having left plenty of time to catch the plane we were not in danger of missing the flight but a wait time of over 25 mins is unacceptable especially when there must have been 6 - 8 check points closed. The staff appear to have a could not care less attitude.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Geneva Airport customer review

(Mexico)

I have been to this airport 3 times but I had always used the French Section. If you don’t know the airport of Geneva is in two countries : Switzerland and France. All the flights going to France (AirFrance) arrives in the French section. Let me tell you something if you will depart from here there is nothing! When you pass the security check there is only a very but very expensive shop with some magazines and chocolates and another of beverages breads etc… So this was my first time at the International section first of all is much bigger but that also means it takes you more to get pass through the security point. After that is like many other airports. Many stores duty free etc and is also nice. But if you are taking a flight out of Europe like to New York with Swiss or in my case Newark with Continental you need to pass a immigration point. After that you arrive to a small area with two stores and free internet. Then you can board your plane. So I can say knowing this airport pretty good that is a clean “modern” and with many facilities. But I cant say the same thing for the French sector is actually kind of bad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Geneva Airport customer review

(Netherlands)

Small airport but if you're not departing from the main terminal you have to walk a long end. Passport control/customs on arrival no queues (they've removed passport control). On departure small queue with passport but at security bit long. No efficient screening. Not much shops and food-outlets after screening so buy some snacks before entering the terminal. Not much seats in the waiting area could improve.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Geneva Airport customer review

(France)

When I last arrived at Geneva Airport I made two very brief telephone calls in one of the telephone booths using my credit card. When looking at the screen I had the impression that each call was several cents but on receiving my bank statement I see that each call was in fact over 19 Euros! 100 times more than I expected!! I assume that there was some mistake as I certainly saw no warning on the booth that there was a minimum price so I contacted the airport but they said the phone booths were run by Swisscom so I contacted them several times but only received automatic replies. So avoid using your credit card with the phones at Geneva airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Geneva Airport customer review

(Canada)

Very efficient Airport. Fast Line for VIP Business and First Class passengers is well indicated and functional. Airport Security Personnel are very efficient and courteous. It take me only 1 minute to pass the security check point. Walking distance are short and sign are well indicated in English which is very helpful for international passengers. It's a French City Airport but the personnel speak well English and make international passengers feel welcomed (You must pass by CDG to appreciate the differences). Shopping offers very large choice of luxury items and Fine Restaurants exist here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Geneva Airport customer review

(United Kingdom)

Compared to most UK airports GVA is pretty good: not too large OK security OK baggage reclaim and even a gourmet restaurant on the top floor. But it is definitely second best in comparison to ZRH which works better despite being much bigger. In particular the circular gate area used for many of the UK flights was unacceptable: not enough seats to cope with 4 different delayed flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Geneva Airport customer review

I use Geneva Airport 5 times a month minimum. For the past year or so the airport has gone through major infrastructure upgrade. Even if at some times it was dreadful to go through the airport it is getting better. They just opened a new security check point - first week was a nightmare even if queuing time was quicker than before but since last week it is a pleasure to pass through security. I have always found English speaking staff.
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1/10

Geneva Airport customer review

This is simply the worst airport I have been in. I was an EasyJet passenger and had to depart through the B gates there is a little tunnel to get to the B gate and there were live wires hanging out through the ceiling. At the terminal itself there was only a little cafe with nothing in terms of souvenirs. In the departure lounge there is nowhere to sit except in a tiny overpriced cafe. Unless you want to buy jewellery there is not much to do airside. Landside there is a small starbucks and a couple of shops but nothing amazing. Avoid!
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3/10

Geneva Airport customer review

The terminal was clean though very dated. Staff were efficient if not friendly and not happy that I couldn't use the self check-in terminal as it wouldn't recognise my booking. Security queues were long but quickly processed. Was not made aware of the pre boarding document check at the gate and was removed from the line to get my documents checked for the fourth time before being allowed to board. An OK airport
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