Geneva Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 162 reviews
3/10
No Skytrax Rating
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2/10

Geneva Airport customer review

Arrival from East Midlands on 1st September was quick and was only marred by a couple of the lengthy moving walkways being out of service. Departure was another matter. All the catering facilities are before security and without knowing how long that will take to negotiate we went through security only to find a departure "lounge" serving 4 gates. There was seating for about 100 with well over 500 people waiting to leave. It was a shambles.
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4/10

Geneva Airport customer review

Easy well organised public transport from/to the city. Friendly staff clean interior. Check in / security/gate taken 12 mins only - maybe lucky on that Sunday noon the airport was very silent. Well priced duty free less well priced cafes and all accepted euros.
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4/10

Geneva Airport customer review

All arriving passengers now receive a free Geneva transport ticket good for 80 minutes on the train bus and tram network. This covers the entire canton of Geneva. The machine for the tickets is in the baggage hall next to the left-most green channel. Just press the button and take your ticket. You will also need to present and air ticket or boarding pass with the day's date if your ticket is checked by an inspector.
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1/10

Geneva Airport customer review

Geneva Airport has to be one of the most badly signposted airports if you want to go directly into France. Had I not asked a fellow passenger who travelled there frequently I would have never found the way. The instructions on the airport web site are not correct! Returning the check in desk in the French area wasn't labelled so I had to ask. Poor signposting from their to the departures area and an immovable glass door between until you realise there's a tiny button to press. Customs then let you through at their leisure. When you eventually find your way to the departure area you can't proceed through security until your gate is showing. The shops meanwhile are expensive and the seating are hard to find. Security takes at least 20 minutes and then there aren't enough seats at the gates. Not recommended.
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2/10

Geneva Airport customer review

My partner & I had the misfortune of travelling through Geneva airport on 10 March. Inbound no issues & would agree with comments elsewhere re easy access to the rail network etc. Travelling home was a very different story the lounges are not airside of security & there was no indication of the length of time to get through the security checks. So we were called for the flight and then faced with just two open security channels and very long queues. Other customers waiting indicated this was often the case & no effort ever made on the part of the airport authority to improve things. There was no effort on the part of the staff to speed things along and their attitude was simply one of why should we care. We did make the flight I believe only as result of BA being prepared to wait and we were not the last on board. Overall a very unpleasant experience
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2/10

Geneva Airport customer review

Avoid Geneva airport on Saturdays in the ski season unless perhaps you travel by scheduled flight; on the way in there was a problem with baggage that took almost 2 hours to unload. boots and skis did not arrive - it transpired that they were actually at Geneva but could not be found - eventually arrived in resort on Thursday. Inghams rep told us that there were often luggage problems and some lost/delayed nearly every week. On journey home terrible queues for security - so bad many had to be sent through different gates (very much worse than Gatwick but can't comment on Heathrow) and after boarding we waited for at least an hour on the tarmac for baggage to be loaded - we were told one vanload had gone astray. There seems to be a new charter terminal that only opens weekends and quite clearly cannot cope with the volume of traffic; maybe it will be better next winter
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4/10

Geneva Airport customer review

One exits usually directly in the terminal even with budget flights short walks in quiet corridors with travelators non-fussy passport controls and direct connexions (and now free: free ticket delivery just after the luggage belts) by train to the city center (train/bus 5/10 make virtually all important conference venues and hotels reached in 10 to 15 minutes). The only drawback may be the baggage handling which is slower than for example in Zurich. But this is largely compensated by the short distance to town. Departing from GVA is a bit less enjoyable - not agreeable on saturday : long queues expensive shops that are too rarely open and small (especially the duty free shop right after the passport control). Airside zone A is very modern. zone B seems to be reserved to easyjet and charter flight so it is often crowded and lacks shopping facilities. And the french side is a nonsense: use it only if you arrive from France and rented a car with a french agency or if need to avoid Switzerland for visa reasons. The only advice would be to better manage peak times learn proper english and scrap the french side to add some space and shops.
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4/10

Geneva Airport customer review

Geneva is a very pleasant and efficient facility and there is very easy access to the train station. Loads of shops/cafes in the main terminal or at the railway station. Selection is more limited airside but this will change soon as the airport is being expanded. The negative comments below refer to the times when flights from all over Europe converge to Geneva bringing thousand of skiers heading for the nearby ski resorts. On these days it is true that the airport is stretched to limits and facilities inadequate for the number of people visiting the airport.
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1/10

Geneva Airport customer review

Once again spent an uncomfortable 2 hours sat on the marble foor waiting to depart. The gates seem to serve three flights but only have enough seating for one! You have to go through to the gate early as this is where the security checks are done. I don't know if its just the extra ski holiday traffic but the airport always seems to be absolutely packed to capacity.
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2/10

Geneva Airport customer review

In my opinion Geneva airport rates poorly in comparison to other European airports. Going through can be a major hassle. We arrived and exited via GVA this week on our way to a Swiss ski resort picking up a hire car from the French side. Here are some practical steps that we will take next time: Arrival - Have a 2CHF coin or 2Euro for the luggage trolley. Pass through customs to the French side in the arrivals hall. Get ready for the very small and slow lift down to the car rental parking area. Stop at the border and buy a 20CHF motorway sticker. Departure - Arriving from the north via the A1 look out for the Ferney sign as already posted if you are returning a French hire car. There is a gas station just by the access road to the French side of the airport. You can't take your check-in bags to the Swiss side so check them in at the Swissport desk diagonally opposite the car rental desk and there appears to be no signage to help you with this! Cross over with hand luggage to the Swiss side and prepare for wholly inadequate facilities which are even poorer airside and in our case young and stroppy security personnel who handled their obviously new-found responsibility with no common sense or maturity. When a sensible airline rep was trying to get passengers through in order of flight time their response was to suspend all security checks for >20 mins declaring that everyone should be at security >2h before departure time (I thought that was check-in and in any case unusual for a European flight) thereby making all the flights from terminal B late that afternoon. Oh yes they also refused to speak any other language than French (despite their perfect English) to some poor Norwegians that had been called forward and then sent them all to the back of the queue. Not sure the English would have put up so well with that!
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