Geneva Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 201 reviews
3/10
No Skytrax Rating
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8/10

Geneva Airport customer review

(Switzerland)

Geneva airport is one of the most convenient airports. I use it more than 20 times a year. The facilities are good as the lounges (except the air France one that is poorly supplied specially for food). You have a very easy access to the plane and the disembarking process is easy except the luggage distribution. It's always lot to long in such a small airport. This should really be improved.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Geneva Airport customer review

(United Kingdom)

This has to be the worst airport I have ever travelled through. From dropping off the hire car in Switzerland and it being wrong meaning we had to drive all the way around the airport to the 'French' side. I have never heard something so ridiculous in my life. Once we had worked out where to go we then had to leave the hire car with a sketchy looking man who was determined not to speak English however conversed with us about leaving the key with him. We then entered the airport in the 'French' side and we're then told to go to the 'Swiss side'. Surely in the 21st century you'd of thought there would be a road connecting both sides of the airport. Airport security were slow as there was only 2 operatives to check people through. If you want to have an airport in 2 countries make them 2 different airports. The only good thing was the food.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Geneva Airport customer review

(United Kingdom)

I travel through Geneva airport 25 times a year. It is inefficient unhelpful staff and slow check-ins even slower security. To be avoided.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Geneva Airport customer review

(Poland)

This airport is probably one of the worst in Europe. Lack of machines for printing out boarding passes - long disorganised queues. Lack of luggage-drop desks - long disorganised queues. Very small airport - impossible to move inside the main hall. Security checking are highly unpleasant: long queues lack of baskets unpleasant unprofessional staff impossible to use a fast lane for those passengers with the priority pass card. This airport is dirty and inefficient giving a very poor opinion about Switzerland and Geneva. If you are in Switzerland please consider the Zurich alternative. Finally not at all a family-friendly airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Geneva Airport customer review

(United Kingdom)

Recently passed through this airport on a ski trip to Morzine in France. Being a Swiss airport we were expecting a high spec efficient clean and architecturally pleasing airport but we were so wrong. Granted we arrived into the charter section but even so the first impressions were not good. We disembarked our flight onto the concrete runway in the open air and were herded onto busses like cattle and driven to a dull and drab arrivals hall. However this was the least of our problems. We then stood in this dull and drab baggage hall for 45 mins waiting for our luggage. Departure was no better. Our check in was again in what appeared to be the charter section but then we went into a room with seats and had to wait for a bus to take us to the international departure area. Upon arrival we were somewhat hopeful that things were looking up as it appeared to be a bright modern looking space with duty free shopping outlets. However things started to look bad again when we used the toilets which were disgusting. There were cleaning staff on the concourse with trolleys laden with cleaning aids but we are not sure what they were doing. The one food outlet on our concourse was very badly designed in as much as if you are sitting in there eating or drinking you cannot access any flight information as there is no board within visual. You have to walk out into the centre of the concourse to see a board. Some departure gates are a 15 min walk away! Ours was a full to capacity charter flight and the way the ground staff handled the boarding process was a shambles. It was a free for all. They should have boarded us by seat numbers and relevant sections. For a country that prides itself on being efficient and clean this airport is a disgrace in every respect. We will never complain about Heathrow or Gatwick again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Geneva Airport customer review

(United States)

This place was a total zoo during our recent trip. We landed well away from the main terminal had to walk down an icy stairway to a bus long trip to immigration long queues at immigration. Baggage handling was absolutely terrible we waited almost 45 minutes for bags to arrive. Rental car area is chaos employees driving cars around like they're auditioning for Monte Carlo race. Departure was as bad as arrival long queues at ticket counters and security processing was a nightmare approximately 35 minutes to get through security with only one young man ("airport angel") to assist with queues. The much-touted Swiss efficiency was nowhere in sight. Charles de Gaulle looks good by comparison.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Geneva Airport customer review

(Switzerland)

Geneva is a small but very practical airport. I would even describe it as rather dull especially on arrival. The purpose of GVA is to get through in and out as efficiently as possible and this is exactly what it does. Rare have been the occasions where I went through a queue and service throughout the airport is always friendly. Being Swiss but living abroad I have been using it for the past 20+ years and though various periods of extensions and refurbishment's and I can only say that I love this little airport. We don't want it to be a fanciful billion dollar showcase airport of a complex nation with miles of duty free but rather a simple airport to get in and out and I hope it will stay that way.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Geneva Airport customer review

(United Kingdom)

I have to say that as a passenger who always needs assistance Geneva airport comes out tops! Always very helpful and cheerful nothing too much trouble. The facilities are always spotless and the staff courteous. This is my favourite airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Geneva Airport customer review

(Switzerland)

Small airport but very efficient if you know how many passengers are received here. Better than every airport in Europe in the category of 10-15 millions passengers/years. Very clean and pleasant staff. Never had to wait more than 20 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Geneva Airport customer review

(United Kingdom)

Having read previous reviews I was very concerned that I would only be arriving 90 minutes before flight departure. However the security queues were 10 mins maximum and the whole affair seemed to run smoothly and efficiently.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes