Geneva Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 162 reviews
3/10
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2/10

Geneva Airport customer review

Travelled through Geneva on a weekend - what a nightmare! On arrival at GVA the baggage collection area is terrible - no where near enough room for people to wait with their bags. We had skis & boards and these were delivered at the back of the carousel our regular bags were coming off on meaning that people from other flights were all standing round making space even more at a premium! When the skis are delivered they are bought out on large trolleys that are simply dumped by the door - no ground staff to even tell you which flight they are from!! The result of this is that everyone searches through all the bags to find their skis. We found ours ok but there must be a better way of distributing oversize baggage especially as Geneva is so popular for winter sports? The link from the train station is the only positive thing I can say about GVA airport with it being well signposted and relatively easy to find with our numerous bags. On the way home we were on Easyjet - the check in area is at the far end of the smallish terminal and it was a real struggle to walk through the terminal building as the queues from the check in desks stretched right back to the opposite wall. Easyjet check in at GVA consists of self service check in machines which print your boarding pass and baggage labels which you attach yourself before dropping them off at the check-in desks. It worked OK the queue to drop bags fluctuated from being nothing to horrendous. As we were just about to step forward to drop our bags a coach party were herded in and the queues were out the door! After check in I was looking forward to some shopping - oh dear. Duty free is a very small shop which gets very hot and stuffy. I got a few bits and bobs then had a wander round the other shops which were very poor in comparison. The only seating available was upstairs near the airline lounges which was very smoky and no view of the tarmac which was disappointing. Our flight flew from Terminal B which is a round building out in the middle of the apron. You go through security on the way out there and then there is no way back with just one small coffee place to keep you watered - don't go there before your flight is called! Overall a very disappointing airport unable to cope with numbers of people at weekends shopping was poor seating poor and the gate lacked facilities.
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5/10

Geneva Airport customer review

EWR to GVA on Continental with my wife and daughter. Other than significant delays due to New York airspace GVA was a breeze. We cleared customs in minutes walked across the street to the Swiss Rail Station validated our Swiss Railpass and were on our way in less than 20 minutes. The return effort was similarly benign (except for a two hour Continental delay with the inbound aircraft from EWR). We took the train right to the GVA airport station and check-in took all of 10 minutes. Cleared security in 10 minutes tops. But admittedly boring and very limited selection of airport eateries and shops. Compared to LHR or CDG GVA is a great gateway.
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4/10

Geneva Airport customer review

I had the briefest but nonetheless favourable experience of this airport on arrival from LGW on a recent Thursday evening. Light and airy but confusing sign after departing the aircraft which said Geneve Transit - not actually mentioning arrivals and thus more clearly indicating which way to go. Baggage return was swift and the station is easy to find for the short journey to the city. The train was particularly easy to use with the Swiss Pass I had for the holiday.
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3/10

Geneva Airport customer review

Airport generally small and a bit messy. Check-in lines for Star Alliance flights on a weekend are huge. Passport control was interesting - on the way out they did not even open our passports (and we're not Swiss!). The small pod-like stores upstairs are not open for early morning departures. Airline VIP Lounges are well-hidden upstairs. Ensure you have enough time to get to the departure area - the travelators are long and not all worked when I used them. Once away from the main terminal building in departure area B there is only a small coffee shop and no way back. Don't go there until your flight is ready since there is no going back.
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3/10

Geneva Airport customer review

I am a frequent traveller to Geneva Airport. I was dissapointed with the lack of organisation that went into baggage collection. Those of you who have been there will know that there are 7 or 8 baggage collection carousels and most of them are in use at the one time. If you take skis or snowboards away with you there is a total lack of organisation when you try to reclaim these items at the airport. There is always a rugby scrum/free for all when you try an collect your items. Most of the items after being taken off the aircraft are just left on the floor in the middle of the room with the carousels in (which is not very big as it is) and with the floor space being taken up by skis and snowboards there is never any room to move. There is also a significant absence of baggage trolleys available and usually these are not available for quite some time after you leave the plane which causes a lot of frustration and inconvenience especially for those who take small children away with them. When flying out fromt he airport on the return journey I found the experience slightly more pleasant than when I was arriving. Although i would say that a little more thought could have gone in to naming and numbering of the gates. There is a very complicated system of numbers and letters which results in a very large hike round the airport just to find the correct gate. Apart fromt this lack of organisation the airport has lots of duty free shops selling a range of items and plenty of bars and restaurants. I would describe the overall service provided as fair.
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4/10

Geneva Airport customer review

Also in answer to Ali Dan Harry Albright is quite right about the best way to do it. The whole point is to avoid having to go through Swiss customs and immigration if you are staying in France. This is particularly true if you are coming from an EU country and remaining in the EU. There are baggage handlers on hand to fetch your baggage for you and it only takes a few minutes. In the meantime you are doing the paperwork for your car rental. I can guarantee that someone who went straight to the French side would have been in his car and on the road while Ali Dan was still going through French customs from the Swiss side. Going through Swiss customs and immigration is an unnecessary step. It's also quite easy to get landside if you find yourself airside. You don't have to ask anyone. Just go through immigration normally as if you were an arriving passenger out to arrivals and up to departures to check in. I often go back landside if I find my flight has been delayed as there are many more amenities landside.
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4/10

Geneva Airport customer review

Answering to Ali Dan there is no other way to the swiss sector from the french one than the way he described. I live in Geneva and flying from its airport (french sector and swiss sector) almost once a month and saw many times passengers with suitcases having to go through the french police desk french custom swiss police and finally swiss custom in order to check their bags in the swiss sector. One option is that sometimes there's one check-in desk open in the french sector for flight departing from the swiss side (ie all flight not going to france). When it is not open there's a phone I guess to be used to call a check in agent.
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4/10

Geneva Airport customer review

I don't understand the description given by Harry Albright. I've just come back from Geneva where I flew into the swiss side picked up my baggage at the carousel exited quite normally into the swiss sector turned left to the passport control between Geneva airport switzerland and Geneva airport France (with luggage already to hand no baggage handlers involved!) and went to the car hire desk to get the car. The return journey was a different story! How are you supposed to get from Geneva Airport France to Geneva Airport Switzerland without finding yourself airside and having to ask passport control and customs to let you through the arrivals area and back out into the Swiss airport? There must be a way but obviously an awful lot of people don't find it because none of the airport staff batted an eyelid - they just looked bored and annoyed at our stupidity. So how do you do it? Anybody? A definite plus on the way out is that the security areas are spread out and people get through faster (at least that was my experience).
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3/10

Geneva Airport customer review

Looking at the comments GVA is really not that bad - granted it is a zoo on week-ends in the ski season but otherwise it is not too crowded and quite efficient. You can get to France through the Swiss side terminal - just collect your luggage in the main bagage hall go out into the Swiss side and then walk upstairs (to the left I think) through a small door and you are in France! There is a place for someone to check your passport but I have never seen anyone there. The French side is much less crowded and has a full set of (albeit fewer) check in desks so you can check in and leave your luggage here without a long wait but be warned - you need a boarding card to go from France to Switzerland in the terminal so you can't go back to the Swiss side once you have left - make sure you have all your children with you! I have no idea if there is any public transport or taxis on the French side - probably not - but there is a full set of car hire booths (if you hire on the French side you must bring it back to the French side otherwise Herz or whoever will charge you lots of money to move the car about 100m). There are lots of shops selling pricy watches and chocolate and a reasonably good duty free - before security - but the cafes in the departure satellites (after the security has removed your drinks) are horrendously expensive - €3 for a small bottle of water anyone - but aside from that the only problem is the lack of seating downstairs however if you go upstairs near the frequent fliers lounges (follow sign for chapel) the lounges are usually empty.
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Geneva Airport customer review

Just had the frustration and displeasure of experiencing the Swiss efficiency machine in action yesterday at GVA travelling with 5 adults and 5 children the enjoyment of our ski holiday was quickly replaced by discomfort and stress. Voted unanimously by our group as possibly the worst airport to visit in years. Reading through the other comments published by dissatisfied travellers let me update and reassure them that nothing has changed - long queues no seating ( floor space only if you were lucky ) overcrowding and a total lack of facilities for the traveller. Security processing slow and inefficient. Would love to go back to holiday area but not if GVA is in the travel plans.
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