Geneva Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 177 reviews
3/10
No Skytrax Rating
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1/10

"irrationally inflexible and horribly rude"

(Switzerland)

Trip Verified | Every personnel I encountered has been useless, irrationally inflexible and horribly rude. I arrived for a flight 1hr30min before flight time which has always been sufficient time. Ended up in a long line at Swiss Airlines and when I asked what I should do, I was told by the staff to wait. Then by the time I got to check in they said it was too late to check in. They claimed there was an announcement which I never heard and tried to blame me by claiming that I should have arrived 3hrs before. When I got sent to get my ticket rebooked they said the only way I could leave today was to pay $2500. Multiple discussions, multiple phone calls and 2hrs later, I ended rebooking myself over the phone paying $600. Not a single person at Swiss Airlines or Geneva airport helped me. Worst airport experience of my life.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"an hour waiting to get through security"

(United Kingdom)

Trip Verified | Shocking. Security on arrival of this supposedly first world country is the worst I have ever experienced anywhere in the world. And frankly the Swiss do not care a jot. At the time of writing the overall rating was 3.1 out of 10. What manager and director ignores that. People are spending typically an hour waiting to get through security at a huge cost to businesses and the economy. Shameful.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"queuing at security the worst"

(Slovakia)

Trip Verified | Queuing at security checks is the worst of all airports I’ve ever seen. Waiting 1 hour is unacceptable. I was travelling alone. But poor mothers with children. There is no flight information available at the queue
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"really badly organized queuing system"

(Belgium)

Not Verified | This airport is known for its really badly organized queuing system at the security check. The system works with one long queue at which little separate queues branch of to the security scanners. If you are lucky, a member of the staff let you go into the first scanners, if you are unlucky they always send you through until the last scanner. As a result there are huge differences in queuing time between the lucky ones who get to use the first scanner and the unlucky ones which have to go to the last ones. Staff are also rude in this respect and tell you they have to follow orders. Security check itself is also slow. Airport is badly designed, and they let you walk around for no reason. Prices for food and drinks are very expensive.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"airport itself is average"

(Switzerland)

Not Verified | The airport itself is average, but many services are horrible, duty free, restaurants. If your airline uses the local swiss handler at check in gate they are often rude. The airport management never responds to complaints. A relative of mine used the assistance service to the plane, they were asked to go and queue at check in for their airline, obviously they could not stand in a queue. Be warned do not break you leg skiing. I was told it is airport policy not to assist disabled so that they can terminate the service, this would never be accepted in an EU country.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the most inefficient airport"

(United Kingdom)

Verified Review | Geneva is my home airport for past 5 years. It is without doubt the most inefficient airport with the rudest uncaring staff. Completely unorganised and without doubt one of the worst in the European region. You feel like its controlled by an old fashioned regime. Really wish I could avoid it.
Experience At AirportDeparture Only
Date VisitOctober 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"it only gets worse"

(France)

Verified Review | I have been flying in and out of Geneva for over two years now and it only gets worse. Endless lines for check in, even longer lines for security checks, delays due to saturation for inbound and outbound flights. Not enough food vendors and therefore more lines, not enough and dirty bathrooms. Overall an experience to be dreaded more and more every time I have to fly anywhere.
Experience At AirportArrival and Departure
Date VisitOctober 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Staff are incredibly unfriendly"

(France)

Unverified | This is one awful airport. Failed to find parking space on two occasions, missing flight both times. Staff are incredibly unfriendly with little/no exception. The toilets are disgusting and I even witnessed the cleanser pushing the happy smiley face button on the customer survey. Payment for trolleys is required, car park closes at night, no decent places to eat. Unfortunately this is all too typically Swiss, only happy when they are taking money off you and provide very poor service.
Experience At AirportArrival and Departure
Date VisitOctober 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Overall an unpleasant experience"

(Switzerland)

Verified Review | 45 minutes to drop off baggage at Easyjet desk and then another 40 minutes to go through security and passport control. Staff are ignorant (Starbucks and Easyjet gate staff especially so) and toilets smell like they've not been cleaned for weeks. Very little seating airside plus they don't announce gates until around 45 to 60 minutes prior to flights in order to keep you spending money in the shops and restaurants. Overall an unpleasant experience. Would recommend if your visit Switzerland to use Zurich airport. There's little or no waiting, it's clean and it's efficient - exactly what you'd expect from a Swiss airport. Even it extends your transfer to your final deatination by an hour or two, you'll save the time at the airport and of course it's less stressful.
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Poor and confusing signage"

(Canada)

Verified Review | Poor and confusing signage. Insufficient staff to assist at automated baggage drop counter. Difficult to access the internet without going to special places that are not easy to find. In general the airline and security staff were very kind and helpful. But the airport led to more frustration than I normally experience with airports all over the world. An information desk staff person was unsmiling and impatient and did not even come to the counter or say bonjour but instead, he saw me looking at signs and arrows directing to a "pink machine" for a wifi code. I could not see a pink machine. He reached over to the counter, lifted and set down sharply a counter sign on the desk. His facial expression conveyed irritation. I still could not see any "pink machine" and he pointed his finger sharply across the way (certainly not in the direction of the arrows). No smile, greeting or words at all. He walked away. There was no one else at the desk and no one else waiting. I'm sorry to say that I lost my patience at that point and said to him "you could try a smile, you are rude." He then pompously and quite nastily said "I am not rude, you are in a bad mood." This was by then certainly true, and I'm sorry to say it escalated from there until we both walked away. I was actually in a pretty good mood until well into my airport experience, but I became increasingly stressed and then lost all patience when I encountered this unhelpful and unpleasant information desk staff person. He was seemingly poorly trained. This is the one of the most difficult airports I have experienced in many years of frequent travel in many parts of the world but I have never before encountered anything but courtesy at an information desk. I could find no place to provide feedback for the airport.
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no