❎ Not Verified
| This airport is the worst airport I have ever experienced! On arrival it took over an hour for our luggage to reach the carousel and when it did it was soaking wet! The arrivals lounge was chaotic to the point that my party was put on the wrong coach to our resort! On departure, we were met by rude staff making us queue at the side and back of the departure desk, which we stood in for over an hour! We were then assigned seats all over the plane which if we had all been adults would have been fine, but apparently at Geneva they have no problem separating children (some as young as 3) with their parents! The cramped shops and restaurant area is awful, we were charged £75 for 5 soft drinks and 3 small bowls of pasta, when we said to pay in euros the bill was then €60 - strange exchange rate! The mile walk to the boarding gate and the then half hour queue through passport control (I have travelled throughout the world and passport control on departures is always straight after security not just before boarding), was made all that more exasperating as we when we were finally on the plane - and ensured that no child was sat without a parent - that the majority of our cases were left on the runway as we took off! One passenger was assured that the luggage was on the next flight out, which to be fair they were, but the next flight was to Manchester airport and we flew into Gatwick 200 miles away! As you can imagine on arrival at Gatwick with over 200 passengers and only 50 cases coming off the carousel this caused upset an mayhem! Geneva Airport you need to sort out your whole approach to customer service and customer satisfaction, I will never use your airport again!