Geneva Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 290 reviews
2/10
No Skytrax Rating
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1/10

"still pure incompetence"

(Switzerland)

Not Verified | The management at GVA have managed to sink this airport to new lows. If you arrive at any airbridge terminals you are now bussed 10 minutes to the C Terminal for the very long long walk (so long they have had to install travelators) to passport control where all flights join a massive queue. You should allow up to 2hrs from your flight arriving to getting through this and collecting luggage. On the very odd occasion that GVA runs to their best, it is still pure incompetence compared to Zurich Airport (ZRH). If you can possible avoid this airport, do yourself a favour and do so.
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"worst airport I have visited"

(United Kingdom)

Not Verified | This is the worst airport I have visited in many years. It takes about one hour to get through passport control on the way in because they only open a couple of desks. On the way it’s not much better. When departing the place is significantly overcrowded hard to find a seat. There are very few screens showing departing planes schedules. Unlike civilised airport there is no water fountain so you have to buy a bottle of water at the exorbitant price of CHF 5.92 (about £5) . The so called free WiFi is useless. The signs are very few, poor and unclear. There is no staff to be seen if you want to ask information. All in all a dreadful airport.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"most appalling experience"

(United Kingdom)

Not Verified | I had the most appalling experience at Geneva on my recent trip. The new design makes the travelling experience very unpleasant. The queue for passport control is ridiculously long meaning that many passengers are faced with missing their flight. The staff at passport control are extremely unhelpful. What was one of the most civilised airports had now turned into a fiasco and very unpleasant experience to travel through.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Poorly designed and understaffed"

(United Kingdom)

Not Verified | Poorly designed and understaffed airport. Queues for security are overflowing (this is my fourth time visiting and the same each time). Then passport control is understaffed leading to a significant additional wait. Facilities otherwise are OK with regards to shopping, food and seating.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Not recommended airport"

(Austria)

Not Verified | Long queues at Passport Control, too few staff, hardly speaking English or German. For Transfer you must nearly leave the airport and check in again. Leading system not good. So many private flyers i have never seen anywhere on other airports - horrible. Not recommended airport!
Experience At AirportTransit
Date VisitJune 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"never had problem finding seating"

(Switzerland)

Trip Verified | Flying out mid-morning on a Friday during a long weekend, and reading all the horror stories, we arrived with a lot of time to spare. From getting off the train, through bag drop (EasyJet, no queue), until on the other side of security check it took us 25 min. So we then had a 1.5 h wait. I had flown from GVA quite a few before, usually no problem, once I do remember a 30 min or so wait to get through security. People complain about insufficient seating space; this may be an issue in a gate area before a busy flight, but I never had problem finding seating space airside. (Before securing, in the departure / check in hall it is another matter, there there are no seats.) The small number of power outlets is an issue.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"Dreadful airport"

(France)

Not Verified | Dreadful airport. Queues everywhere bring a flask and pillow to go through passport control. Simply cannot cope with traffic passing through. Sadly personifies everything you wouldn’t expect from the Swiss.
Experience At AirportArrival Only
Date VisitMay 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Wait time was well over an hour"

(Switzerland)

Not Verified | If you have to wait in the line to get through the Geneva passport control, you had better pack a snack and possibly a pillow. Although they have now installed automatic passport readers for all Swiss residents, they have seemed to have forgotten about the sheer volume of tourists that would like entry to this country. Wait time alongside of my family and 500+ other travelers was well over an hour, partly due to the fact they only had 5 controllers on staff and partly due to the sheer lack of direction they are offering travelers. Time to step back and actually form a reasonable plan for processing travelers Switzerland before your tourism disappears like your snowfall.
Experience At AirportArrival Only
Date VisitMay 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"Queues everywhere"

(France)

Trip Verified | Below standards, I can see they try to keep up with an existing old building. Queues everywhere. At security, bag is checked for a bottle of sanitary gel. Regarding signage, they are everywhere, with screens and panels everywhere, but not well placed. Sometimes they are just next to you but you cannot see them, sometimes you come from a direction they did not expect and there are no signage visible. Some moving walkways not working. Gates. Not enough seats for everybody. No electricity apart from a business corner of 3 seats for 8 gates! Wifi is not working (IP configuration failure). That said, place is clean and staff is polite and helpful.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"this airport is horrendous"

(United Kingdom)

Not Verified | Since the opening of the new terminal, this airport is horrendous. Queue to get through passport control-over 1 hour (arrival). This is not unusual; it has been this way for the past 3 visits. Departure: arrived at Easyjet bag drop with 2 hours 10 minutes to spare before flight. We had priority lane security, but still only made the gate with 6 minutes to spare (yet another long wait at passport control: the worst part of this is that those in the EU are walking straight through). The passport officers are either extremely unhappy in their job, or simply dislike the British as they simply scowl at best. This has become too stressful for us now and we are booking Jet2 to Chambery to give that a try. Have given 1 out of 10 as I wasn't allowed to put zero!
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no